Job summary
The post holder will be required to work within the health records department dealing with subject access requests from patients and or their representatives. The post holder will also be required to provide general administrative functions within the health records department.
Main duties of the job
The post holder will need
- Print and copy records
- Scrutinise subject access requests in line with the Data Protection Act
- Be the point of contact on behalf of the Trust liaising with patients, solicitors and other external organisations with regard to subject access requests
- To check for third party information within the health record before information is released and remove as appropriate or seek further advice
- Perform any other tasks as directed by the line manager
Key Working Relationships
- Patients
- Solicitors and External Stakeholders
- Corporate Affairs
- Clinical Teams
- Divisional Leads
About us
Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.
We have nearly 7,000 members of staff that are PROUD to Care for nearly one million people.
Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.
We're one of the best performing Trusts in the country. We're also one of the top trusts to work for - our staff says they're engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as 'Good' in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of 'Good'. We've also been awarded an 'Outstanding' rating for 'use of resources' by an NHS Improvement inspection.
Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate.
We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.
Job description
Job responsibilities
Main responsibilities:
- Handle queries from patients/relatives confidentially and sensitively; refer clinical-related queries to appropriate staff
- Interact with patients and relatives in distress in a sensitive and empathetic manner
- Dealing with all patient queries (by phone or email) relating to personal to patient image transfer requests.
- Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records
- Contact other departments and teams as necessary relating to the patient care pathway and service delivery
- Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.
- Ensure that patient examinations are booked in accordance with booking rules outlined in the Trusts Access Policy, in order that patient pathway targets are achieved
Please refer to the job description for the full list of roles and responsibilities
Job description
Job responsibilities
Main responsibilities:
- Handle queries from patients/relatives confidentially and sensitively; refer clinical-related queries to appropriate staff
- Interact with patients and relatives in distress in a sensitive and empathetic manner
- Dealing with all patient queries (by phone or email) relating to personal to patient image transfer requests.
- Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records
- Contact other departments and teams as necessary relating to the patient care pathway and service delivery
- Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.
- Ensure that patient examinations are booked in accordance with booking rules outlined in the Trusts Access Policy, in order that patient pathway targets are achieved
Please refer to the job description for the full list of roles and responsibilities
Person Specification
essential
Essential
- Demonstrable literacy and numeracy skills
- Broad general experience of working with Imaging IT systems
- Unfailingly kind, treating everyone with respect, compassion and dignity
- Putting patients first
- Able to communicate effectively with patients, relatives and multi- disciplinary team
- Excellent IT skills
- Excellent interpersonal and verbal communication skills
- Ability to work in a team
- Able to work under own initiative
- Working in a Team
Desirable
- A good understanding and demonstration of Customer service standards.
- NHS Experience in Admin
- Organisational skills
- Willingness to participate in departmental service development.
- Awareness of developments in NHS
Person Specification
essential
Essential
- Demonstrable literacy and numeracy skills
- Broad general experience of working with Imaging IT systems
- Unfailingly kind, treating everyone with respect, compassion and dignity
- Putting patients first
- Able to communicate effectively with patients, relatives and multi- disciplinary team
- Excellent IT skills
- Excellent interpersonal and verbal communication skills
- Ability to work in a team
- Able to work under own initiative
- Working in a Team
Desirable
- A good understanding and demonstration of Customer service standards.
- NHS Experience in Admin
- Organisational skills
- Willingness to participate in departmental service development.
- Awareness of developments in NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).