Job summary
Senior Patient Administrator - Neurology, Care of Elderly, Haematology, Heart failure , Neurophysiology
West Middlesex University Hospital - Outpatient Department 8
This is an exciting opportunity to become the Senior Patient Administrator providing a fully comprehensive administration service to the high performing Clinical Support Directorate in outpatient 8 administrative team.
Main duties of the job
Main duties of the job
This is an exciting opportunity to become the Senior Administrator providing fully comprehensive administration support to the Neurology, Care of elderly, Haematology, Heart failure and Neurophysiology
The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough, this will involve administering, liaising and acting in an efficient, effective and high quality manner.
Successful applicants will demonstrate excellent communication skills in order todeliver a high standard of customer service to our patients. You should be able to work as a team as well as autonomously.
Knowledge of Cerner is essential for this post.
About us
Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.
We have nearly 7,000 members of staff that are PROUD to Care for nearly one million people.
Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.
We're one of the best performing Trusts in the country. We're also one of the top trusts to work for - our staff says they're engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as 'Good' in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of 'Good'. We've also been awarded an
'Outstanding' rating for 'use of resources' by an NHS Improvement inspection.
Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate.
We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.
Job description
Job responsibilities
Roles and responsibilities
Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload day to day support, supervision, sickness, performance and appraisal and ensuringmandatory and statutory training targets are achieved.
Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills.
Proactively manage patient pathways so that all patients receive a high standard of service delivery.
Use initiative when dealing with patients problems or when dealing with managers and consultants who may request patient information.
Participate in new staff induction, demonstrates duties to new starters and providing close supervision.
Development of new members of the team through training and supervision.
Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development and suggest improvements to systems, with ways of measuring effectiveness of any changes made.
Support the Team Leader in overseeing reception services ensuring adequate cover at all times and that patients receive an appropriate and welcoming service.
Job description
Job responsibilities
Roles and responsibilities
Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload day to day support, supervision, sickness, performance and appraisal and ensuringmandatory and statutory training targets are achieved.
Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills.
Proactively manage patient pathways so that all patients receive a high standard of service delivery.
Use initiative when dealing with patients problems or when dealing with managers and consultants who may request patient information.
Participate in new staff induction, demonstrates duties to new starters and providing close supervision.
Development of new members of the team through training and supervision.
Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development and suggest improvements to systems, with ways of measuring effectiveness of any changes made.
Support the Team Leader in overseeing reception services ensuring adequate cover at all times and that patients receive an appropriate and welcoming service.
Person Specification
Education and Qualifications
Essential
- English and Mathematics GCSE or equivalent
- Educated to A level, NVQ Level 3 in Business and Administration or equivalent experience.
Desirable
- Qualification in Management such as First Line Managers up to certificate level.
Experience
Essential
- Experience of working in a team
- Communicating with members of the public
- Demonstrable experience of working in an administrative role in a busy office environment
- Experience of working with management and the general public
- Experience of working with a wide range of people
Desirable
- Working in NHS or other similar health care environment.
- Demonstrable experience of working within customer-driven service and working to strict targets
- Proven experience of dealing with complex telephone calls
Skills and knowledge
Essential
- Excellent communication skills both written and verbal
- Able to explain procedures and policy to other staff
- Willing to learn new systems
- Ability to prioritise workload effectively and meet competing demands
- Competent working knowledge of windows based computer systems
- To have a flexible approach to work and be able to use own initiative
Desirable
- Familiarity with written communications
- Knowledge of filing systems and ability to file accurately and pay attention to detail
Person Specification
Education and Qualifications
Essential
- English and Mathematics GCSE or equivalent
- Educated to A level, NVQ Level 3 in Business and Administration or equivalent experience.
Desirable
- Qualification in Management such as First Line Managers up to certificate level.
Experience
Essential
- Experience of working in a team
- Communicating with members of the public
- Demonstrable experience of working in an administrative role in a busy office environment
- Experience of working with management and the general public
- Experience of working with a wide range of people
Desirable
- Working in NHS or other similar health care environment.
- Demonstrable experience of working within customer-driven service and working to strict targets
- Proven experience of dealing with complex telephone calls
Skills and knowledge
Essential
- Excellent communication skills both written and verbal
- Able to explain procedures and policy to other staff
- Willing to learn new systems
- Ability to prioritise workload effectively and meet competing demands
- Competent working knowledge of windows based computer systems
- To have a flexible approach to work and be able to use own initiative
Desirable
- Familiarity with written communications
- Knowledge of filing systems and ability to file accurately and pay attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.