Job summary
The Acute Diagnostic Oncology Clinic is a rapid diagnostic centre that receives urgent GP referrals for patients suspected of having cancer. We aim to conduct investigations and diagnose patients at their first appointment. Many of our patients, do not have a cancer diagnosis, but the objective is to ensure that all patients leave clinic with a plan of investigations, treatment or onward referral.
The Service runs at both hospital sites, and you will be required to work at both hospitals.
The aim of this role is to ensure that the patient, clinicians, and all required information are in the appropriate place, with all the necessary clinic resources to enable same day diagnoses and rapid treatment of patients to meet targets.
You will work with, coordinate and support the Clinical team as well as working with a wider range of clinical and managerial staff to actively manage the patient through the clinical pathway. You will be responsible for facilitating and tracking the patient's progress.
This role is a combination of administration, clinic organisation, clinical team and patient support. The role will sit within the Cancer Services MDT Coordinator team but with close links to the EIC Operational team.
Main duties of the job
You will need to be able to recognise a sense of urgency, remain professional and conduct all your tasks in a time-sensitive manner to meet our same day targets.
You will need to be able to communicate with patients adhering to the trust values. Your patient responsibilities will include arranging appointments, guiding and accompanying patients if required, telephoning them at home with appointment information. You will not be communicating clinical information to patients.
You will require excellent IT skills to use our clinic systems and to record clinic data on a daily basis. Experience using Somerset Cancer Registry and Cerner is a bonus. You will be required to collate and present information using a range of software.
Please see the attached job description for the full roles and responsibilities.
About us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed."
If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Job description
Job responsibilities
Clinic coordination and administration
Monitor and receive patient referral notifications and queries (via eRS or email) and alert the Clinical Team. Respond accordingly to enquiries.
Update the Clinical team with incoming information from external Trusts and General Practitioners in a timely manner.
Co-ordinate and provide administrative support to ensure that all the relevant referral paperwork (from primary and secondary care sources) and clinical information is available within the necessary timescale for each patient appointment.
MDT and other meetings
Arrange ADOC meetings (cross site), take minutes and organise agendas.
Plan and organise multi-disciplinary team meetings.
Provide administrative support to the ADOC MDT.
Cancer waiting times
- Ensure that all patients are tracked against the national 14- day and 28-day cancer waiting time targets. This includes monitoring patient appointments, attendances and highlighting any potential breaches of the targets to the Cancer Services Manager and the clinical team in a timely fashion.
- Record accurate clinic data, analyse and present data in an easy-to-read format.
Personal management and development
Plan and organise own work schedule on a daily basis in order to meet deadlines and reporting requirements without direct management supervision.
Develop and maintain effective working relationships with other departments and teams within the Trust (e.g. the Day Unit, Specialist Palliative Care team) and external organisations (e.g. GPs, community hospice teams) involved in the care of cancer patients to ensure the provision of a cohesive, patient-focused service.
Communication
- Ensure that the highest standards of customer care are consistently applied within the Service
- Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward.
These duties are not exhaustive and will be reviewed with the post holder, allowing for amendments within the broad scope and band level of the role.
Job description
Job responsibilities
Clinic coordination and administration
Monitor and receive patient referral notifications and queries (via eRS or email) and alert the Clinical Team. Respond accordingly to enquiries.
Update the Clinical team with incoming information from external Trusts and General Practitioners in a timely manner.
Co-ordinate and provide administrative support to ensure that all the relevant referral paperwork (from primary and secondary care sources) and clinical information is available within the necessary timescale for each patient appointment.
MDT and other meetings
Arrange ADOC meetings (cross site), take minutes and organise agendas.
Plan and organise multi-disciplinary team meetings.
Provide administrative support to the ADOC MDT.
Cancer waiting times
- Ensure that all patients are tracked against the national 14- day and 28-day cancer waiting time targets. This includes monitoring patient appointments, attendances and highlighting any potential breaches of the targets to the Cancer Services Manager and the clinical team in a timely fashion.
- Record accurate clinic data, analyse and present data in an easy-to-read format.
Personal management and development
Plan and organise own work schedule on a daily basis in order to meet deadlines and reporting requirements without direct management supervision.
Develop and maintain effective working relationships with other departments and teams within the Trust (e.g. the Day Unit, Specialist Palliative Care team) and external organisations (e.g. GPs, community hospice teams) involved in the care of cancer patients to ensure the provision of a cohesive, patient-focused service.
Communication
- Ensure that the highest standards of customer care are consistently applied within the Service
- Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward.
These duties are not exhaustive and will be reviewed with the post holder, allowing for amendments within the broad scope and band level of the role.
Person Specification
See below
Essential
- NHS Experience
- Experience of working with patients
- Cancer experience
Desirable
Person Specification
See below
Essential
- NHS Experience
- Experience of working with patients
- Cancer experience
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
Cross site - Chelsea and Westminster Hospital/West Middlesex Hospital
369 Fulham Road
London
SW109NH
Employer's website
https://www.chelwest.nhs.uk/ (Opens in a new tab)