Job summary
The Imaging Service and departments exist to provide support to the clinicians in charge of the medical care and treatment of patients attending the Trust. It aims to do this speedily and to provide interpretation and advice on results. The department supports the teaching functions of the Trust and its commitment to the research and development of new modalities. The Imaging department work within a high quality management system and have recently been awarded UKAS QSI Accreditation.
Key working relationships
Medical and Nursing staff
Radiographers and Sonographers
Imaging Management team
Divisional Leads
Administration teams
Key responsibilities
The post holder will be required to work in one of the following areas as indicated in the Job Advert providing cross cover where necessary:
A&E Imaging Reception
Clinical Offices
Main Imaging reception areas
Imaging Call Centre
Imaging Secretaries Office
Main duties of the job
Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
Handle queries from patients/relatives confidentially and sensitively; refer clinical-related queries to appropriate staff
Interact with patients and relatives in distress in a sensitive and empathetic manner
Take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information
Liaise with consultants and other admin staff regarding patient appointments, referral letters.
Contact other departments and teams as necessary relating to the patient care pathway and service delivery
Support the Team Leader and practitioners with the smooth running of the imaging service
Ensure that patients imaging is booked in accordance with booking rules outlined in the Trusts Access Policy, in order that patient pathway targets are achieved
About us
Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
If you haven't heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation.
Some roles may require weekend shifts at multiple sites.
Job description
Job responsibilities
Provide an excellent standard of service to patients at all times
Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets
Ensure telephone answer machine is available for out of hours queries; respond to patient/subject queries the next working day.
Photocopying, filing and other general office duties
Continuously up-date the schedules as lists are amended and extra lists are put on.
Escalate any capacity issues via the local escalation process
Liaise with patients/carers to arrange imaging appointments for patients
To provide patient information to GP practices, also to liaise with GPs regarding results, special needs and concerns.
Ensure all communication is presented appropriately to the different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions.
Job description
Job responsibilities
Provide an excellent standard of service to patients at all times
Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets
Ensure telephone answer machine is available for out of hours queries; respond to patient/subject queries the next working day.
Photocopying, filing and other general office duties
Continuously up-date the schedules as lists are amended and extra lists are put on.
Escalate any capacity issues via the local escalation process
Liaise with patients/carers to arrange imaging appointments for patients
To provide patient information to GP practices, also to liaise with GPs regarding results, special needs and concerns.
Ensure all communication is presented appropriately to the different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions.
Person Specification
Requirements
Essential
- Responsive to patients and staff
- Demonstrable literacy and numeracy skills
- Willing to develop knowledge and skill set within the healthcare framework
- Organisational skills
- A good understanding and demonstration of Customer Service standards
- Able to work under own initiative
- Working in a Team
- To be able to communicate effectively
Desirable
- Experience of computers
- GCSE/A Level or Degree
- NHS Experience in Admin
- Broad general experience of working with Imaging IT systems
- Awareness of data protection and patient confidentiality responsibilities
- Willingness to participate in departmental service development.
Person Specification
Requirements
Essential
- Responsive to patients and staff
- Demonstrable literacy and numeracy skills
- Willing to develop knowledge and skill set within the healthcare framework
- Organisational skills
- A good understanding and demonstration of Customer Service standards
- Able to work under own initiative
- Working in a Team
- To be able to communicate effectively
Desirable
- Experience of computers
- GCSE/A Level or Degree
- NHS Experience in Admin
- Broad general experience of working with Imaging IT systems
- Awareness of data protection and patient confidentiality responsibilities
- Willingness to participate in departmental service development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).