Job summary
Assistant Patient Administrator - Reception areas and back office within the Outpatient reception
West Middlesex University Hospital Site
We are looking for a friendly, self-motivated and confident person who has experience of providing a high level standard of customer care. The post holder will provide a comprehensive patient focused reception service working in our Outpatient Reception.
If you enjoy working in a very busy and demanding environment this could be your opportunity to make a real difference to the service that we provide to our local community, always keeping the patient at the centre of everything that we do.
The successful candidate must have previous reception experience and have excellent communication and customer service skills.
Working Hours are between 9am-5pm Monday - Friday
Main duties of the job
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Assistant Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in one of the following areas, providing cross cover wherenecessary:
- Reception
- Outpatient Clinic Offices
About us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Job description
Job responsibilities
Reception
- Provide a customer focused reception service for all patients and visitors attending the area dealing with all patients or visitors in an efficient, polite and courteous manner dealing with all patients queries where possible and directing them accordingly
- Ensure the reception areas are always manned and Patients are kept informed of any delays in being seen
- Check in and book patient appointments in a timely manner, ensuring that it's within date range of gestation
- Interact with patients and relatives in a sensitive and empathetic manner
- Process all follow up appointments as patients leave the department in line guidelines, escalating any capacity concerns.
Job description
Job responsibilities
Reception
- Provide a customer focused reception service for all patients and visitors attending the area dealing with all patients or visitors in an efficient, polite and courteous manner dealing with all patients queries where possible and directing them accordingly
- Ensure the reception areas are always manned and Patients are kept informed of any delays in being seen
- Check in and book patient appointments in a timely manner, ensuring that it's within date range of gestation
- Interact with patients and relatives in a sensitive and empathetic manner
- Process all follow up appointments as patients leave the department in line guidelines, escalating any capacity concerns.
Person Specification
Education & Qualification
Essential
- Educated to GCSE level or equivalent
- English & Mathematics GCSE or equivalent
Desirable
- Able to use hospital patient administration system
Personal Skills
Essential
- Be able to prioritise your workload
- Be friendly and smile at all times when greeting visitors/patients
- Be a good team player
Desirable
- Working in NHS or other health environment
Experience
Essential
- Previous clerical experience including computer use
- Experience of working within a customer-driven service
Desirable
- Experience of front of house (Reception)
Skills and knowledge
Essential
- PC skills
- Ability to work under supervision as part of a team
- Good organisational skills in order to plan and prioritise workload Willing to learn new systems
- Ability to communicate clearly and politely with a wide range of people including the general public and work colleagues at all levels.
Person Specification
Education & Qualification
Essential
- Educated to GCSE level or equivalent
- English & Mathematics GCSE or equivalent
Desirable
- Able to use hospital patient administration system
Personal Skills
Essential
- Be able to prioritise your workload
- Be friendly and smile at all times when greeting visitors/patients
- Be a good team player
Desirable
- Working in NHS or other health environment
Experience
Essential
- Previous clerical experience including computer use
- Experience of working within a customer-driven service
Desirable
- Experience of front of house (Reception)
Skills and knowledge
Essential
- PC skills
- Ability to work under supervision as part of a team
- Good organisational skills in order to plan and prioritise workload Willing to learn new systems
- Ability to communicate clearly and politely with a wide range of people including the general public and work colleagues at all levels.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).