Job summary
The role of a Nuclear Medicine Administrator Lead at Chelsea and Westminster Hospital NHS Foundation Trust embodies a crucial intersection of clinical support and administrative excellence within our esteemed Clinical Services Division. This full-time, permanent position offers an engaging environment where professional skills are not only applied but also significantly expanded upon through continuous professional development and interactions with leading healthcare professionals.
Reporting to the Imaging Administration Manager and accountable to the Nuclear Medicine Superintendent, the successful candidate will be integral in ensuring that our high standards of patient care are maintained and that the department operates efficiently. The Administrator Lead is expected to coordinate a wide range of administrative tasks from managing patient appointments to overseeing essential inventory controls.
With a standard weekly commitment of 37.5 hours, this position not only contributes significantly to the well-being of patients but also provides a dynamic career path for professionals looking to make a meaningful impact in healthcare. The trust provides a supportive work environment where every member's contribution is valued and fosters an atmosphere conducive to growth and professional excellence.
Main duties of the job
As a Nuclear Medicine Administrator Lead, your primary responsibilities will revolve around ensuring operational excellence and administrative support to the Nuclear Medicine team. The role encompasses a broad spectrum of duties including comprehensive management of patient data, scheduling and coordination of appointments, and assisting with the meticulous management of medical supplies and inventories.
Key responsibilities include:
- Appointment Coordination:You will ensure that all patient appointments are scheduled efficiently, adapting dynamically to the needs of the department and ensuring compliance with clinical demands and patient care standards.
- Data Management:Oversight of patient records is crucial, requiring diligent updating and maintenance to ensure accuracy and confidentiality in line with hospital protocols.
- Inventory and Supply Chain Management: You will manage the procurement and organisation of medical and office supplies, ensuring that the department is well-equipped at all times to meet patient needs and operational demands.
- Stakeholder Engagement:Regular interaction with a range of clinical staff and departments to facilitate seamless service delivery and maintain the department's standards of excellence.
About us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Job description
Job responsibilities
The Nuclear Medicine Administrator Lead at Chelsea and Westminster Hospital NHS Foundation Trust is entrusted with a variety of critical tasks that ensure the seamless operation of the Nuclear Medicine department. This position not only demands excellent administrative skills but also a deep understanding of healthcare operations, particularly within a specialized medical field. The role spans several key areas:
- Data Management:
- Record Keeping:Ensure that all patient data is accurately recorded on hospital systems such as Soliton and Cerner EPR. This includes the management of patient clerking forms and updating the clinical diary with correct patient information.
- Referral Handling:Manage and upload patient referrals onto hospital systems as applicable, ensuring that all data is current and properly organized.
Clinical Support:
- Appointment Scheduling:Book and ensure the smooth running of clinics while liaising with consultants and specialty coordinators. This involves rescheduling appointments for various Nuclear Medicine scans and managing waiting lists to ensure patients are seen within specified time frames.
- Patient Communication:Inform patients about protocols regarding various scan types and manage communication regarding appointment details and preparations.
Inventory and Stock Management:
- Supplies Coordination:Manage inventory and ensure the availability of necessary supplies and materials for the department. This includes monitoring stock levels, ordering inventory, and pre-planning radiopharmacy orders to ensure timely and efficient service delivery.
- Supplier Liaison:Coordinate with suppliers to maintain optimal stock levels and avoid shortages.
Administrative Support:
- General Office Tasks:Monitor and order office stationery, type and send letters and general correspondence, and handle department post and operate office equipment.
- Communication Management:Manage the departments shared email inbox, respond to inquiries, and forward requests to relevant professionals. Answer the telephone promptly and courteously, relaying patient information professionally.
Team Coordination and Leadership:
- Staff Coordination:Provide leadership and support across the administrative team, ensuring interchangeability with other Band 4 staff members. Cover duties during absences or annual leave and provide reception cover when required.
Private Patient Coordination:
- Service Integration:Maintain effective communication with the Private Diagnostics and Private Patients team to ensure seamless coordination of services. This includes managing patient inquiries, scheduling appointments, and facilitating the flow of information between departments.
Job description
Job responsibilities
The Nuclear Medicine Administrator Lead at Chelsea and Westminster Hospital NHS Foundation Trust is entrusted with a variety of critical tasks that ensure the seamless operation of the Nuclear Medicine department. This position not only demands excellent administrative skills but also a deep understanding of healthcare operations, particularly within a specialized medical field. The role spans several key areas:
- Data Management:
- Record Keeping:Ensure that all patient data is accurately recorded on hospital systems such as Soliton and Cerner EPR. This includes the management of patient clerking forms and updating the clinical diary with correct patient information.
- Referral Handling:Manage and upload patient referrals onto hospital systems as applicable, ensuring that all data is current and properly organized.
Clinical Support:
- Appointment Scheduling:Book and ensure the smooth running of clinics while liaising with consultants and specialty coordinators. This involves rescheduling appointments for various Nuclear Medicine scans and managing waiting lists to ensure patients are seen within specified time frames.
- Patient Communication:Inform patients about protocols regarding various scan types and manage communication regarding appointment details and preparations.
Inventory and Stock Management:
- Supplies Coordination:Manage inventory and ensure the availability of necessary supplies and materials for the department. This includes monitoring stock levels, ordering inventory, and pre-planning radiopharmacy orders to ensure timely and efficient service delivery.
- Supplier Liaison:Coordinate with suppliers to maintain optimal stock levels and avoid shortages.
Administrative Support:
- General Office Tasks:Monitor and order office stationery, type and send letters and general correspondence, and handle department post and operate office equipment.
- Communication Management:Manage the departments shared email inbox, respond to inquiries, and forward requests to relevant professionals. Answer the telephone promptly and courteously, relaying patient information professionally.
Team Coordination and Leadership:
- Staff Coordination:Provide leadership and support across the administrative team, ensuring interchangeability with other Band 4 staff members. Cover duties during absences or annual leave and provide reception cover when required.
Private Patient Coordination:
- Service Integration:Maintain effective communication with the Private Diagnostics and Private Patients team to ensure seamless coordination of services. This includes managing patient inquiries, scheduling appointments, and facilitating the flow of information between departments.
Person Specification
Vocational Level 3 or equivalent experience.
Essential
- Vocational Level 3 or equivalent experience. Good general education, including numeracy and literacy skills
- Previous experience in an administrative role
Desirable
- Knowledge of medical terminology
Experience
Essential
- Proven experience in dealing with complex telephone calls and handling patient inquiries
- Demonstrable experience of working in an administrative role within a busy environment
- Demonstrable experience of working within a nuclear medicine administrative role
Desirable
- Previous recent NHS working experience
Person Specification
Vocational Level 3 or equivalent experience.
Essential
- Vocational Level 3 or equivalent experience. Good general education, including numeracy and literacy skills
- Previous experience in an administrative role
Desirable
- Knowledge of medical terminology
Experience
Essential
- Proven experience in dealing with complex telephone calls and handling patient inquiries
- Demonstrable experience of working in an administrative role within a busy environment
- Demonstrable experience of working within a nuclear medicine administrative role
Desirable
- Previous recent NHS working experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
Chelsea and Westminster Hospital NHS Foundation Trust
369 Fulham Road
London
SW10 9NH
Employer's website
https://www.chelwest.nhs.uk/ (Opens in a new tab)