Job summary
The Qualitative Insights and Engagement Manager will report to theSenior Qualitative Insights and Engagement Manager, and will help tolead the design and delivery of qualitative insight activities acrossICHP.
Main duties of the job
Working with the Senior Qualitative Insights and EngagementManager, this post will manage the design and delivery of qualitativeinsights activities to support the successful delivery of projects.
You will also be required to work autonomously using your experience and skills to offer expert guidance to ICHP colleagues and external stakeholders to ensure that qualitative insights contribute tosuccessful outcomes.
The post-holder will bring a knowledge of qualitative research techniques and experience and a range of involvement methodologies - including deliberation, facilitation, survey development, interviewing and co-design.
The ability to communicate complex ideas clearly and think creativelyto design and deliver engaging content and activities will be key. The role also includes active participation in the development and culture of ICHP as an organisation, sharing responsibility for making ICHP a great place to work.
About us
Imperial College Health Partners is a partnership organisation bringing together NHS providers of healthcare services, clinical commissioning groups and leading universities across North West London. We have been designated by NHS England as the Health Innovation (HIN) for North West London, and we are one of 15 HINs across England which make up The Health Innovation Network.
We were created by the NHS to support complex change across the health and care sector - innovating and collaborating for a healthier population.
The NWL Research & Innovation Board has established that, to have more impact through innovation, the work we undertake together needs to focus on a smaller number of priorities.This defined and deliberate portfolio of innovation projects are known as the NWL Missions. These have been identified as:
- Optimising care of long-term conditions (starting with CVD)
- Ensuring the right care setting to reduce harm (starting with the acute pathway)
- Supporting children and young people's mental health.
As the innovation arm of the NW London ICS, ICHP has been commissioned to facilitate the coordination and collaboration of this Mission-led model.
For more information please visit www.imperialcollegehealthpartners.com
Job description
Job responsibilities
- Support the Senior Qualitative Insights and Engagement Manager to implement ICHPs overall strategic approach to qualitative insights and engagement in line with business objectives.
- Contribute to the day-to-day planning and delivery of a high-quality qualitative insights and engagement programme.
- Support the delivery of our growing deliberation and engagement portfolio, through interviews, workshop planning and stimulus design.
- Independently lead on planning and delivering qualitative activities to support member as well as client-facing work. For example, depth interviews and focus groups with a wide range of stakeholders.
- Collate findings from qualitative activities and synthesise these to create accessible and actionable insights.
- Working closely with colleagues across ICHP to ensure an aligned approach to projects.
- Sharing subject matter expertise with colleagues through leading internal teaching sessions and regularly acting as an expert advisor for colleagues and stakeholders.
- Develop and maintain relationships with professional bodies and networks, charities, advocacy groups, patient and public networks and leads across North West London and elsewhere.
- Represent ICHP in regional and national engagement and involvement networks as necessary.
- Use project management skills to ensure we deliver tangible outcomes and use a variety of methodologies to measure them.
- Ensure client work is co-ordinated with other parts of ICHP to provide a seamless, integrated experience.
Job description
Job responsibilities
- Support the Senior Qualitative Insights and Engagement Manager to implement ICHPs overall strategic approach to qualitative insights and engagement in line with business objectives.
- Contribute to the day-to-day planning and delivery of a high-quality qualitative insights and engagement programme.
- Support the delivery of our growing deliberation and engagement portfolio, through interviews, workshop planning and stimulus design.
- Independently lead on planning and delivering qualitative activities to support member as well as client-facing work. For example, depth interviews and focus groups with a wide range of stakeholders.
- Collate findings from qualitative activities and synthesise these to create accessible and actionable insights.
- Working closely with colleagues across ICHP to ensure an aligned approach to projects.
- Sharing subject matter expertise with colleagues through leading internal teaching sessions and regularly acting as an expert advisor for colleagues and stakeholders.
- Develop and maintain relationships with professional bodies and networks, charities, advocacy groups, patient and public networks and leads across North West London and elsewhere.
- Represent ICHP in regional and national engagement and involvement networks as necessary.
- Use project management skills to ensure we deliver tangible outcomes and use a variety of methodologies to measure them.
- Ensure client work is co-ordinated with other parts of ICHP to provide a seamless, integrated experience.
Person Specification
Essential criteria
Essential
- Demonstrable commitment to the organisation's values which are Impact, Quality, Courage and Collaboration
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others.
- Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness.
- Ability to work autonomously without supervision, making decisions or requesting management support as appropriate.
- Exceptional communication skills for delivering key messages to a range of stakeholders both internal and external, some at a senior level
- Ability to design and deliver creative and engaging workshop content/activities
- Confident facilitator
- Knowledge of engagement and involvement methodologies (or social research methodologies) and experience of putting these into practice
- Confidence coaching others around how to embed engagement into their project plans
- Evidence of planning and delivering projects, initiatives or services, some of which might be multi-stranded on time
Person Specification
Essential criteria
Essential
- Demonstrable commitment to the organisation's values which are Impact, Quality, Courage and Collaboration
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others.
- Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness.
- Ability to work autonomously without supervision, making decisions or requesting management support as appropriate.
- Exceptional communication skills for delivering key messages to a range of stakeholders both internal and external, some at a senior level
- Ability to design and deliver creative and engaging workshop content/activities
- Confident facilitator
- Knowledge of engagement and involvement methodologies (or social research methodologies) and experience of putting these into practice
- Confidence coaching others around how to embed engagement into their project plans
- Evidence of planning and delivering projects, initiatives or services, some of which might be multi-stranded on time
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).