Job summary
An exciting role for a Senior Analyst has come up within our Data Corrections team.
This role is part of the Data Correction within the Applications Operations team, who are responsible for:
- Maintaining our applications, keeping the lights on and ensuring they remain supported, fit-for-purpose and meeting the needs of our end users
- As application subject matter experts, contributing to the design and development of new products and services
- Improving user experience in our systems and processes
- Proactively maintaining our application portfolio and reducing technical debt
Main duties of the job
My job makes lives better by...
Keeping the lights on and ensuring that our application portfolio is running smoothly, making sure our applications continue to meet the needs of our users. I also keep at the forefront of digital technology initiatives, ensuring that our digital solutions put people at the heart of all that we do.
As a Senior Analyst, you will be responsible for:
- Identifying, diagnosing and resolving complex data correction incidents and problems affecting our applications and end users
- Responsible for deploying changes and taking new services live in our application portfolio
- Responsibility for managing the lifecycle of either part of an application (enterprise-wide) or a number of smaller applications in our portfolio
- Coaching and mentoring other professionals in the Digital, Data and Technology business unit
You will put people at the heart of everything you do - with a relentless focus on user experience and ensuring all our user needs are met across sites at Chelsea and Westminster Hospital NHS Foundation Trust (CWFT).
With the ever-increasing need and interest in the use of digital technology in healthcare, you will be part of a team of digital, data and technology experts that delivers service improvements and keeps at the forefront of new technology.
About us
We provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.
We have over 6,000 members of staff that arePROUD to Carefor nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.
We're one of the safest and best performing Trusts in the country. We're also one of the top trusts to work for - our staff say they're engaged, motivated, and would recommend us as a place to work and receive treatment.
In 2020 Trust was rated by the Care Quality Commission as Outstanding in the well-led and use of resources domains and Good in the safe, effective, caring, and responsive domains. The Trust as a whole was Good, but the Chelsea site was Outstanding.
Our facilities are some of the best in the country. We have been investing around £10 million a year in our estate. We are currently spending £25 million on expanding our adult and neonatal critical care facilities at Chelsea and Westminster and redevelopment of our children's unit at West Middlesex - in partnership with our charity, CW+ and generous donors.
Job description
Job responsibilities
Skills needed for this role
- Incident management. You can diagnose and prioritise incidents, investigating their causes and finding resolutions.
- Problem management. You can initiate and monitor actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You can determine the appropriate remedy and assist with implementation of it as well as preventative measures.
- Change management. You can analyse and assess impact, and develop and document change requests. You can implement changes based on requests for change.
- Asset and configuration management. You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets.
- Availability and capacity management. You know how to manage service components to ensure they meet business needs and performance targets.
- Continual service improvement. You can identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.
- Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
- Service focus. You can take inputs and establish coherent frameworks that work.
- Technical specialism. You can use management system software and tools. You have knowledge of logical schemata to investigate problems, collect performance statistics and create reports. You can carry out routine configuration, installation and reconfiguration of database and related products. You are able to optimise performance and forecast resource needs.
- Technical understanding. You understand core technical concepts related to the role and can apply them with guidance.
- Testing. You can review requirements, specifications and define test conditions. You can identify issues and risks associated with work while being able to analyse and report test activities and results.
- User focus. You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes.
- Community of Practice. Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the application landscape.
Other Duties:
- Participate in the on-call service
- Deputise for the Principal Application Operations Engineer
- Occasional work may be required outside of core business hours to support major projects / programmes
- All other reasonable requests
Job description
Job responsibilities
Skills needed for this role
- Incident management. You can diagnose and prioritise incidents, investigating their causes and finding resolutions.
- Problem management. You can initiate and monitor actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You can determine the appropriate remedy and assist with implementation of it as well as preventative measures.
- Change management. You can analyse and assess impact, and develop and document change requests. You can implement changes based on requests for change.
- Asset and configuration management. You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets.
- Availability and capacity management. You know how to manage service components to ensure they meet business needs and performance targets.
- Continual service improvement. You can identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.
- Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
- Service focus. You can take inputs and establish coherent frameworks that work.
- Technical specialism. You can use management system software and tools. You have knowledge of logical schemata to investigate problems, collect performance statistics and create reports. You can carry out routine configuration, installation and reconfiguration of database and related products. You are able to optimise performance and forecast resource needs.
- Technical understanding. You understand core technical concepts related to the role and can apply them with guidance.
- Testing. You can review requirements, specifications and define test conditions. You can identify issues and risks associated with work while being able to analyse and report test activities and results.
- User focus. You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes.
- Community of Practice. Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the application landscape.
Other Duties:
- Participate in the on-call service
- Deputise for the Principal Application Operations Engineer
- Occasional work may be required outside of core business hours to support major projects / programmes
- All other reasonable requests
Person Specification
Education and Qualifications
Essential
- oDegree, or equivalent level of experience
- oService management qualification or equivalent experience (example: ITIL)
Desirable
- oDelivery management qualification or equivalent experience (Agile, PRINCE2, etc)
- oRelevant management / leadership qualification or equivalent experience
Experience
Essential
- oExperience of being part of user/customer-centric teams and delivering on continuous service improvement initiatives
- oExperience of working within a Service Management Framework (ITIL, etc) and expert working knowledge of key practices (incident, problem, change, service request, etc)
- oExperience of solving complex problems for users through the use of technology - all with a focus on user needs
Desirable
- oExperience of supporting the transition of products from Delivery into Live Service
- oSupervision, coaching and mentoring of other team members
- oManagement of financial budgets for a team (pay, on-call, consumables)
- oExperience of managing products / services in healthcare (NHS)
Skills and knowledge
Essential
- oDeal with more complex issues on the end-to-end service provision - covering Service Management practices (incident, problem, change, service request, etc)
- oContribute and support the delivery of service improvement and re-design initiatives
- oContribute to the training needs analysis and professional development of the team
- oAble to prioritise work
- oMeet set targets or metrics
- oAutonomous working and can delegate appropriately
- oGood communication skills - tailoring your message for your audience, able to communicate complex technical information in a simple way to stakeholders
- oGood technical knowledge
- oUse and develop our Service Management, Quality Assurance Testing, and Delivery Management tooling
- oSystematic and methodical approach to problem solving
Personal qualities
Essential
- oRelentless focus on user needs and experience
- oProblem-solving mindset - focused on improving outcomes
- oSeeing the bigger picture - understand how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders
- oAble to work well within a busy environment
Person Specification
Education and Qualifications
Essential
- oDegree, or equivalent level of experience
- oService management qualification or equivalent experience (example: ITIL)
Desirable
- oDelivery management qualification or equivalent experience (Agile, PRINCE2, etc)
- oRelevant management / leadership qualification or equivalent experience
Experience
Essential
- oExperience of being part of user/customer-centric teams and delivering on continuous service improvement initiatives
- oExperience of working within a Service Management Framework (ITIL, etc) and expert working knowledge of key practices (incident, problem, change, service request, etc)
- oExperience of solving complex problems for users through the use of technology - all with a focus on user needs
Desirable
- oExperience of supporting the transition of products from Delivery into Live Service
- oSupervision, coaching and mentoring of other team members
- oManagement of financial budgets for a team (pay, on-call, consumables)
- oExperience of managing products / services in healthcare (NHS)
Skills and knowledge
Essential
- oDeal with more complex issues on the end-to-end service provision - covering Service Management practices (incident, problem, change, service request, etc)
- oContribute and support the delivery of service improvement and re-design initiatives
- oContribute to the training needs analysis and professional development of the team
- oAble to prioritise work
- oMeet set targets or metrics
- oAutonomous working and can delegate appropriately
- oGood communication skills - tailoring your message for your audience, able to communicate complex technical information in a simple way to stakeholders
- oGood technical knowledge
- oUse and develop our Service Management, Quality Assurance Testing, and Delivery Management tooling
- oSystematic and methodical approach to problem solving
Personal qualities
Essential
- oRelentless focus on user needs and experience
- oProblem-solving mindset - focused on improving outcomes
- oSeeing the bigger picture - understand how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders
- oAble to work well within a busy environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
Chelsea and Westminster Hospital NHS Foundation Trust
369 Fulham Road
London
SW10 9NH
Employer's website
https://www.chelwest.nhs.uk/ (Opens in a new tab)