Job summary
An opportunity has arisen for an experienced leader to join the Digital Operations Team at Chelsea and Westminster Hospital Foundation Trust.
As the Digital Change Manager, you will provide a senior leadership role, assisting the Digital General Manager in the successful delivery and implementation of the Trust's Digital Transformation and Innovation programme, prioritising improvements the digital culture of the organisation and uptake of digital systems at the Trust. You will be involved in co-designing, leading and managing a programme of works to conduct transformational activities to successfully implement, optimise and embed digital systems and technologies across the Programme to achieve and realise digital objectives, outcomes and benefits
Main duties of the job
Enabling, supporting, and contributing to the overall success of the Digital Transformation and Innovation Programme and digital utilisation underpinning the Trust strategy and achieving objectives within your specialist area.
Applying your detailed knowledge and experience of previous NHS involvement to implement strategies for change, transformation, training, communication, and benefits realisation management, contributing to successful Digital Transformation implementation aligned to your industry standard knowledge.
Taking ownership and responsibility for ensuring the planning and conduct of appropriate change management activities are undertaken, ensuring project outcomes are achieved and benefits realised. Working closely with stakeholders to ensure minimal disruption to services throughout the project lifecycle and gaining efficient and effective transformational change and return on investment.
Building effective working relationships with Stakeholders at all levels, listening, influencing and facilitating to build positive and effective working relationships to ensure the change management approach is consistently applied throughout the Trust to build solutions together, which are effective and fit for purpose, enabling the development of digitally mature clinical services.
About us
About the Trust
Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals,
Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.
We have nearly 7,000 members of staff that are PROUD to Care for nearly one million people.
Both hospitals provide full clinical services, including full maternity, emergency and children's,
in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.
We're one of the best performing Trusts in the country. We're also one of the top trusts to work for -
our staff says they're engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as 'Good' in all five of the main domains of safe,
effective, caring, responsive and well-led, giving an us overall rating of 'Good'. We've also been awarded an
'Outstanding' rating for 'use of resources' by an NHS Improvement inspection.
Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate.
We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster
and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.
Job description
Job responsibilities
- Take a proactive and full role as a key senior member of the Digital Operations Team
- Enabling, supporting, and contributing to the overall success of the Digital Transformation Programme and underpin the Trust strategy and objectives in your specialist areas, using your previous knowledge and involvement in large scales programmes and projects
- Taking responsibility for designing, planning, coordinating, and delivering change and transformational activities, ensuring they are fit for purpose throughout the Digital Transformation portfolio of programmes and projects, to ensure these are robust and tested with relevant teams and stakeholders, delivered on time and to necessary quality, meet governance arrangements and realise benefits
- When necessary, contribute to the re-assessment and re-planning activities to readdress priority issues to ensure successful delivery, adjusting and adapting plans to support the organisations requirements as the situation changes and develops to best suit the needs of the overarching Programme and Trust
- Work closely with Stakeholders at all levels, influencing, facilitating, and supporting clinical, operational, and non-clinical staff across the Trust as a senior digital change subject matter expert and representative of the Digital Operations Team to enable effective use of digital systems and build digitally mature clinical services ensuring minimal disruption to services during implementation and gaining efficient and effective benefits and outcomes
please see JD for full description
Job description
Job responsibilities
- Take a proactive and full role as a key senior member of the Digital Operations Team
- Enabling, supporting, and contributing to the overall success of the Digital Transformation Programme and underpin the Trust strategy and objectives in your specialist areas, using your previous knowledge and involvement in large scales programmes and projects
- Taking responsibility for designing, planning, coordinating, and delivering change and transformational activities, ensuring they are fit for purpose throughout the Digital Transformation portfolio of programmes and projects, to ensure these are robust and tested with relevant teams and stakeholders, delivered on time and to necessary quality, meet governance arrangements and realise benefits
- When necessary, contribute to the re-assessment and re-planning activities to readdress priority issues to ensure successful delivery, adjusting and adapting plans to support the organisations requirements as the situation changes and develops to best suit the needs of the overarching Programme and Trust
- Work closely with Stakeholders at all levels, influencing, facilitating, and supporting clinical, operational, and non-clinical staff across the Trust as a senior digital change subject matter expert and representative of the Digital Operations Team to enable effective use of digital systems and build digitally mature clinical services ensuring minimal disruption to services during implementation and gaining efficient and effective benefits and outcomes
please see JD for full description
Person Specification
Education
Essential
- Educated to degree level/equivalent
- Post graduate management qualification or equivalent (i.e. professional courses or robust management experience)
- Change Management qualification, APMG Change Practitioner or equivalent experience
Desirable
- Benefits Management qualification, APMG Benefits Practitioner or equivalent
- Good knowledge of Microsoft Visio
Experience
Essential
- Extensive experience of working within NHS organisations or equivalent
- Significant experience managing and leading teams in digital transformation
- Experience of working within a project environment, specifically responsible for conducting change and benefits management activities (including risk and impact assessments, options appraisals, optimisation plans etc.)
- Significant digital transformation and change
- Experience of managing complex transformation and change with a focus on implementing successful digital solutions within a healthcare provider environment
- Experience of matrix-managing other teams- members (e.g. workstream leads within a project team)
Desirable
- Previous experience of being a qualified clinician in the NHS
- Experience of using Cerner and familiar with NHSE Improving Care Coordination Programme
- Previous experience of being part of a GDE programme / team and transformational involvement in GDE projects or equivalent NHS England / Digital programmes
- Experience of supplier management and influencing their marketplace offerings and input into design requirements on behalf of operational requirements
Person Specification
Education
Essential
- Educated to degree level/equivalent
- Post graduate management qualification or equivalent (i.e. professional courses or robust management experience)
- Change Management qualification, APMG Change Practitioner or equivalent experience
Desirable
- Benefits Management qualification, APMG Benefits Practitioner or equivalent
- Good knowledge of Microsoft Visio
Experience
Essential
- Extensive experience of working within NHS organisations or equivalent
- Significant experience managing and leading teams in digital transformation
- Experience of working within a project environment, specifically responsible for conducting change and benefits management activities (including risk and impact assessments, options appraisals, optimisation plans etc.)
- Significant digital transformation and change
- Experience of managing complex transformation and change with a focus on implementing successful digital solutions within a healthcare provider environment
- Experience of matrix-managing other teams- members (e.g. workstream leads within a project team)
Desirable
- Previous experience of being a qualified clinician in the NHS
- Experience of using Cerner and familiar with NHSE Improving Care Coordination Programme
- Previous experience of being part of a GDE programme / team and transformational involvement in GDE projects or equivalent NHS England / Digital programmes
- Experience of supplier management and influencing their marketplace offerings and input into design requirements on behalf of operational requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).