Job summary
The Information Department at Chelsea and Westminster is a cutting edge working environment, looking to utilise modern technologies and methods.
The post-holder will be expected to work closely with all members of the data science and data engineering teams, providing dynamic and creative support within the team, as well as, for the wider organisation. Tasks will be assigned by the team manager, as well as, the department head.
This is an exciting opportunity to become involved with an evolving team, utilising cloud technology and modern development tools.
Main duties of the job
The main purposes of this role are:
-
- To provide activity and performance information to assist in the operational management of the Trust.
- To support the provision of information required to meet Trust mandatory and executive reporting.
- To work as an effective and integral part of the Information team to ensure reporting is consistent and accurate and is delivered within the agreed timescales.
- To ensure that all information is customer focused, timely, accurate and is user friendly.
- To support other members of the team in meeting the business needs of the organisation.
- To provide information support to operational staff within the organisation.
- To provide administrative support to the Information team as required
About us
Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.
We have nearly 7,000 members of staff that are PROUD to Care for nearly one million people.
Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.
We're one of the best performing Trusts in the country. We're also one of the top trusts to work for - our staff says they're engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as 'Good' in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of 'Good'. We've also been awarded an 'Outstanding' rating for 'use of resources' by an NHS Improvement inspection.
Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate.
We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.
Job description
Job responsibilities
- Provide regular information on the status of :
- Referral to Treatment and Stage of Treatment waiting list performance against target
- Accident and Emergency performance against target
- Cancer waiting time performance against target
- Trends in referral demand on the Trust
- Data quality associated with Referral to Treatment, patient demographics, clinical coding, commissioner challenges collation and information governance
- Maternity key performance indicators Vital Signs Monitoring and other quality themes
- Performance reports for specific support or community services
- Efficiency measures Did not attends, New to Follow Up ratios, Length of Stay
- Quality key performance indicators covering incident reporting, safety, clinical effectiveness, infection control and patient experience
- Engage in a rotation programme of work so that there is capacity to cover a broad range of regular reports.
- Proactively cover colleagues reports during period of unexpected absence.
- Ensure that all mandatory external reports are submitted to the external agency (UNIFY) by the published deadline date.
- Ensure that all internal dataset for the Trust Board Performance report is processed by the team deadline date.
- Assist in the development of a Business Intelligence reports for the dissemination of routine information to directorates.
- Respond to ad-hoc requests for information by diligently agreeing the inclusion criteria, data period and estimated completion date
- Respond to and resolve any queries that relate to the information provided.
- Ensure that any information reported is timely, accurate and related reports have consistent results.
- Ensure that any information reported has been properly checked and any complex queries are highlighted to a senior analyst colleague.
- Liaise with relevant staff within the Trust such as the Clinical Coding Teams and staff from the operational directorates to ensure that data quality targets are achieved.
- Develop exception reports and relevant commentary to highlight key messages underlying each report.
- Provide information analysis in support of the monitoring of NHS Operating Framework, Department of Health and Commissioner, quality standards and other Trust initiatives.
- Provide information analysis to support specific Trust projects.
- Assist in the formalisation of the channels of communication.
- Ensure that the data ties back to the EPR system and is relevant.
- Provide a detailed commentary explaining major variances and provide analysis to speciality, consultant level or otherwise as specified by senior colleagues.
- Provide data to support benchmarking exercises such as reference costs, mortality scores.
- Work with the Information Governance Manager to support all relevant aspects of the Information Governance Agenda.
- Highlight where information held in Directorate based systems and the Trusts EPR systems are the different to senior colleagues.
Job description
Job responsibilities
- Provide regular information on the status of :
- Referral to Treatment and Stage of Treatment waiting list performance against target
- Accident and Emergency performance against target
- Cancer waiting time performance against target
- Trends in referral demand on the Trust
- Data quality associated with Referral to Treatment, patient demographics, clinical coding, commissioner challenges collation and information governance
- Maternity key performance indicators Vital Signs Monitoring and other quality themes
- Performance reports for specific support or community services
- Efficiency measures Did not attends, New to Follow Up ratios, Length of Stay
- Quality key performance indicators covering incident reporting, safety, clinical effectiveness, infection control and patient experience
- Engage in a rotation programme of work so that there is capacity to cover a broad range of regular reports.
- Proactively cover colleagues reports during period of unexpected absence.
- Ensure that all mandatory external reports are submitted to the external agency (UNIFY) by the published deadline date.
- Ensure that all internal dataset for the Trust Board Performance report is processed by the team deadline date.
- Assist in the development of a Business Intelligence reports for the dissemination of routine information to directorates.
- Respond to ad-hoc requests for information by diligently agreeing the inclusion criteria, data period and estimated completion date
- Respond to and resolve any queries that relate to the information provided.
- Ensure that any information reported is timely, accurate and related reports have consistent results.
- Ensure that any information reported has been properly checked and any complex queries are highlighted to a senior analyst colleague.
- Liaise with relevant staff within the Trust such as the Clinical Coding Teams and staff from the operational directorates to ensure that data quality targets are achieved.
- Develop exception reports and relevant commentary to highlight key messages underlying each report.
- Provide information analysis in support of the monitoring of NHS Operating Framework, Department of Health and Commissioner, quality standards and other Trust initiatives.
- Provide information analysis to support specific Trust projects.
- Assist in the formalisation of the channels of communication.
- Ensure that the data ties back to the EPR system and is relevant.
- Provide a detailed commentary explaining major variances and provide analysis to speciality, consultant level or otherwise as specified by senior colleagues.
- Provide data to support benchmarking exercises such as reference costs, mortality scores.
- Work with the Information Governance Manager to support all relevant aspects of the Information Governance Agenda.
- Highlight where information held in Directorate based systems and the Trusts EPR systems are the different to senior colleagues.
Person Specification
Education
Essential
- Degree or equivalent experience
Desirable
- Degree specialising in mathematics, statistics or computer science
- Post Graduate qualification
Experience
Essential
- Demonstrable experience of work within the Information Department a complex organisation.
- Experience of providing routine and ad-hoc information reports.
- Experience of the full annual cycle of information reporting
- Knowledge and experience of Azure Data Factory creating and deploying pipelines
Desirable
- Experience within the NHS.
Skills & Knowledge
Essential
- Substantial working knowledge of Microsoft Office products: Excel, Word, Outlook, PowerPoint.
- An understanding of basic statistical processes.
- Ability to interpret data and present it as clear information.
- Knowledge of querying databases with SQL.
Desirable
- Knowledge of Qlikview and Qlik Sense
- Familiarity with SQL server.
Person Specification
Education
Essential
- Degree or equivalent experience
Desirable
- Degree specialising in mathematics, statistics or computer science
- Post Graduate qualification
Experience
Essential
- Demonstrable experience of work within the Information Department a complex organisation.
- Experience of providing routine and ad-hoc information reports.
- Experience of the full annual cycle of information reporting
- Knowledge and experience of Azure Data Factory creating and deploying pipelines
Desirable
- Experience within the NHS.
Skills & Knowledge
Essential
- Substantial working knowledge of Microsoft Office products: Excel, Word, Outlook, PowerPoint.
- An understanding of basic statistical processes.
- Ability to interpret data and present it as clear information.
- Knowledge of querying databases with SQL.
Desirable
- Knowledge of Qlikview and Qlik Sense
- Familiarity with SQL server.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
Chelsea and Westminster NHS Foundation Trust
Harbour Yard, Chelsea Harbour
London
SW10 0XD
Employer's website
https://www.chelwest.nhs.uk/ (Opens in a new tab)