Contract Specialist Services Manager

Job summary

The Contracts and Specialist Services Manager is a pivotal leadership role within Chelsea and Westminster NHS Foundation Trust, responsible for overseeing the safe, compliant, and efficient delivery of specialist engineering and facilities services across the estate; services provided through subcontracted providers

The postholder will act as the principal liaison between the Estates and Facilities team, Procurement, and contracted service providers, ensuring that all services are delivered in accordance with statutory requirements, contracted requirements, NHS HTM standards, and Trust policies. This role demands a strong technical and commercial background, with responsibility for managing a diverse portfolio of specialist contracts, ensuring robust contract performance, and maintaining compliance with relevant regulations.

Main duties of the job

Lead the delivery of specialist estates and facilities services provided by subcontracted service providers, ensuring compliance with statutory regulations, NHS HTM standards, and Trust policies.

Act as the primary liaison between the Estates and Facilities team, Procurement, and contracted service providers to ensure effective contract mobilisation, performance monitoring, and issue resolution.

Develop and implement robust contract management strategies, including service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement plans.

Oversee the administration and performance of the Trust's stores and supply chain functions, ensuring timely availability of materials and equipment to support operational delivery.

About us

Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.

We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.

We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.

If you haven't heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation. Some roles may require weekend shifts at multiple sites.