Job summary
We are seeking a highly organised, motivated and forward-thinking Business Manager to join our Estates & Facilities (E&F) Directorate. This is a key leadership role providing high-level administrative, organisational, governance and coordination support to senior managers across the Directorate, ensuring delivery of efficient, high-quality E&F services.
A significant part of the role involves supporting the Soft FM contract-management processes for the Fulham Road Collaborative (FRC), including coordinating governance cycles, preparing documentation, maintaining KPIs and compliance data, tracking actions and risks, and supporting financial validation and change-control activities. The post holder also contributes to lease and property management by maintaining accurate records, preparing routine documentation, tracking key dates and liaising with internal and external stakeholders.
The role provides professional support for Board-level and governance reporting, ensuring the production of accurate, well-structured papers and audit-ready documentation. The Business Manager leads and develops the administrative and analyst teams, driving high performance, workforce planning, recruitment, and process improvement across the department.
Main duties of the job
The post holder will provide high-quality organisational, governance and administrative support to the Estates & Facilities Directorate. They will lead the corporate administration and data-analysis functions, coordinate senior-level reporting, and ensure efficient communication and workflow across the department. The role supports Soft FM contract-management processes for the Fulham Road Collaborative (FRC), including governance coordination, KPI and compliance reporting, risk tracking, financial validation and maintaining audit-ready documentation.
The post holder will also support property and lease management by maintaining accurate records, preparing documentation and liaising with internal and external stakeholders. They will manage and develop administrative and analyst staff, oversee workload planning and process improvement, and prepare high-quality Board and governance papers.
The role requires flexibility across Trust sites, participation in the E&F on-call rota and maintaining a professional, customer-focused service at all times. For full duties refer to Job description.
About us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Job description
Job responsibilities
- Facilities Management (Soft FM & Governance)- Contract & Compliance Management- Estates & Property ManagementHere is a list of duties: Lead and coordinate the corporate administrative and data analysis functions. Ensure smooth day to day running of the Directorate, maintaining effective communication across teams. Provide high quality governance support, including preparing Board papers, reports, presentations and monitoring documentation. Support the full administration of Soft FM contract management processes for the Fulham Road Collaborative (FRC), including governance cycles, KPIs, compliance information, performance monitoring and financial validation. Assist with the management of leases, licences and property documentation, ensuring accurate records and adherence to policy and legal requirements. Lead, develop and support administration and data analysis staff, promoting a positive, high performing team culture.Please refer to JD for full list of main responsibilities
Job description
Job responsibilities
- Facilities Management (Soft FM & Governance)- Contract & Compliance Management- Estates & Property ManagementHere is a list of duties: Lead and coordinate the corporate administrative and data analysis functions. Ensure smooth day to day running of the Directorate, maintaining effective communication across teams. Provide high quality governance support, including preparing Board papers, reports, presentations and monitoring documentation. Support the full administration of Soft FM contract management processes for the Fulham Road Collaborative (FRC), including governance cycles, KPIs, compliance information, performance monitoring and financial validation. Assist with the management of leases, licences and property documentation, ensuring accurate records and adherence to policy and legal requirements. Lead, develop and support administration and data analysis staff, promoting a positive, high performing team culture.Please refer to JD for full list of main responsibilities
Person Specification
Education and qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
Desirable
- FM management training or qualification or equivalent level of experience
- Property Law or Lease Management Training
Experience
Essential
- Relevant Business Management Experience
Desirable
- Experience of operational and staff management in the NHS
Skills
Essential
- Ability to communicate effectively at all levels including a range of highly complex information regarding service provisions
Desirable
- Excellent written and verbal IT and communication skills
Person Specification
Education and qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
Desirable
- FM management training or qualification or equivalent level of experience
- Property Law or Lease Management Training
Experience
Essential
- Relevant Business Management Experience
Desirable
- Experience of operational and staff management in the NHS
Skills
Essential
- Ability to communicate effectively at all levels including a range of highly complex information regarding service provisions
Desirable
- Excellent written and verbal IT and communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
Chelsea & Westminster NHS Foundation Trust
Block A Doughty House, 369 Fulham Road
London
SW10 9NH
Employer's website
https://www.chelwest.nhs.uk/ (Opens in a new tab)