Chelsea and Westminster Hospital NHS Foundation Trust

Ward Flow Coordinator

The closing date is 12 March 2026

Job summary

Lampton Frailty Unit is a 29-bedded general medical unit. It is supported by a dedicated team of therapists, who work closely with the nursing and the medical team. Many of the patients have complex needs and will require safe and careful discharge planning.

An exciting opportunity has become available on the newly opened Lampton Frailty Unit (LFU) for a Band 3 Ward Flow Coordinator. This is a full time post, 37.5 hours per week Monday -Friday.

We are looking for a friendly, reliable and motivated individual to join our hardworking team. The role involves supporting the whole unit coordinating clinical and non-clinical activities to ensure smooth and well organized flow within and outside the unit.

To discuss this opportunity further, please contact Kai Denoman, Lampton Frailty, Ward Manager & Shalee Lasam, EIC Matron

Selection will be made through a formal interview process.

West Middlesex University Hospital NHS Trust is an Equal Opportunities employer and is committed to flexible working arrangements.

Main duties of the job

To support efficient and seamless ward processes from admission, transfer and discharge.

To support the Ward Manager and 'Nurse in Charge' by facilitating board-rounds and being responsible for monitoring all actions required, ensuring they are done in a timely manner to provide a seamless service for patients' through the admission, transfer and discharge process.

To be responsible for the data input into clinical systems that support flow and timely discharge of patients.

To assist with all discharges and support the MDT team by using effective coordination and communication skills to enhance the discharge process; including completion of Early Discharge Notification (EDN), electronic Need Based Assessment (eNBA) supervised by a Registered Practitioner. In supporting the flow of the ward, the post will entail non-clinical tasks and administrative tasks under the supervision of the Ward Manager and Nurse in Charge.

About us

Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.

We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.

We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.

If you haven't heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation. Some roles may require weekend shifts at multiple sites.

Date posted

19 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

289-EI-109

Job locations

West Middlesex Hospital

Twickenham Road

Isleworth

TW7 6AF

Job description

Job responsibilities

Assist members of the team in the coordination of the clinical activities

Use clinical standards to participate in the process of monitoring the quality of care delivered.

Act to ensure that practice is of the highest standard, in line with Trust and CQC standards.

Assist with the evaluation of care and initiate any action required, for example liaising with the multidisciplinary team of doctors as appropriate.

Undertake any reasonable and relevant clinical or non-clinical functions commensurate with their banding

Recognise and act on situations that may be detrimental to the health and well-being of the individual.

Coordinate and support other members of the caring team who may be responsible for implement specific aspects of nursing care

Report accidents, incidents and losses and provide initial support for the member of staff or patient involved, in line with Trust policy.

Take on extra duties/responsibilities as delegated and agreed by the department/ward manager or senior staff nurse, within their capability/limitations.

Professional

Maintain professional behaviour at all times and promote a positive image of Chelsea and Westminster Hospital NHS Foundation Trust at all times, in line with Trust values.

Contribute to a high quality safe working environment in which patients receive a high standard of care

Participate in the setting of standards for nursing practice and for care involving the multi-disciplinary team

Practice in accordance with, and aware of his/her responsibilities

Understand and practice in accordance with Trust and Unit policies and procedures, and ensure they are understood and practiced by staff

Maintain a safe working environment recognising the health and safety requirements of patients, visitors and staff

Ensure all strategies, policies and protocols relating to infection control are implemented and monitored and appropriate and timely action is taken in response to ensuring the prevention of control of infection

Protects patient confidentiality and acts according to the Data Protection Act

Understand local audit processes and take opportunities to initiate local audit and participate in Trust audits locally.

Participate in the ordering and maintenance of adequate stock level in an effective manner

Work with members of the team in implementing a quality approach to service provision, in line with Trust quality care standards.

Report all complaints, incidents or accidents to the Nurse in charge and take appropriate action

Education and Development

Be responsible for, and demonstrate personal professional development, maintain up to date clinical skills and ensure mandatory training is always current.

Be aware of current developments within the nursing profession and within the NHS

Participate in team and ward meetings

Participate in established research projects and clinical audit in local area

Assist in on-going development of the ward as a positive learning environment

Ensure own appraisal is always in date and personal development plan is completed.

Participate in local teaching sessions.

Clerical Responsibilities

To receive patients, relatives and visitors on the ward in a friendly and welcoming manner, referring to nursing staff as necessary.

To deal with any telephone enquiries and ensure messages are recorded or passed on as appropriate.

To undertake clerical tasks relating to the safe and efficient running of the ward. This will include:

o The CERNER system is kept up to date.

o All new patients are screened on arrival for care needs.

o Discharge planning to begin from the start of the patients journey.

o Review case notes to check if there is an existing care package.

o Liaise with the nurses with regards to the care needs of the patient.

o Assist completion of discharge notifications and needs based assessments.

o Follow up discharge summaries and medications to take home.

o Arrange patient transport.

o Liaise with discharge lounge to facilitate early discharges from the ward.

o Check and ensure timely dispatch of electronic discharge summaries.

o Support with fast track discharges

o Speak with family/ carers to organise private care packages/ carers/ cleaning/ shopping support etc as needed by the patient

To order and check notes and stationaries, to maintain adequate stock levels as directed by the ward manager or Nurse in Charge (NIC).

Communication

Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward.

Ensure all communication is presented appropriately to the different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions.

To accord respect quality, dignity and confidentiality to each patient, relative and visitor.

To act at all times in a courteous and helpful manner to all patients, visitors and staff.