Job summary
The Emergency Medicine and Integrated Care Division are currently looking to appoint an individual with an excellent track record of operational management, people leadership and change management to join an enthusiastic and dynamic senior team. The post holder will work closely with medical, nursing, management, and administrative teams to deliver excellent performance and achieve agreed productivity targets with main objectives for the role linked to ensure we :- deliver high-quality patient - centred care- are the employer of choice- deliver better care at lower cost. This is an opportunity for a talented and ambitious individual to join Chelsea and Westminster Healthcare NHS Foundation Trust and ensure operational delivery of the department business plan, including the achievement of performance and financial metrics, with a consistent focus on the highest standards of treatment and care.
Main duties of the job
The Deputy General Manager role covers a number and range of medical specialties supporting both outpatient and inpatients across the two hospital sites. The Deputy General Manager works with key stakeholders in the multidisciplinary team, including medical, nursing, therapies and administration, to support in the delivery of high quality care and excellent performances. The Deputy General Manager will work closely with and support the General Manager and deputise as required.
To deliver in this role, you will need experience of working within multi-professional teams. You will have a strong proven track record of inclusive leadership and staff management. You will have successful strategic and operational management experience and will demonstrate a high level of organisational skills. This will include a commitment to patient care and performance delivery along with robust financial and workforce experience.
The role covers both elective and non-elective areas including outpatient clinic Referral to Treatment (RTT) performance, cancer pathways management, leadership and performance, and supporting inpatient areas through efficient discharges and hospital flow. The role manages a range of general medicine specialties and also works closely with the acute medicine and emergency medicine departments and leadership.
About us
Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
If you haven't heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation. Some roles may require weekend shifts at multiple sites.
Job description
Job responsibilities
Please see the detailed person specification and job description for an overview of the main responsibilities of the role.
Job description
Job responsibilities
Please see the detailed person specification and job description for an overview of the main responsibilities of the role.
Person Specification
Education and Qualifications
Essential
- Educated to degree level or equivalent
- Management qualification, MBA or equivalent
- Post graduate qualification or evidence of post graduate education
Experience
Essential
- Significant service or general management experience in the NHS with, responsibility for operational matters including, staff management, budgetary responsibility, performance targets, waiting list management, discharge arrangements
- Proven experience of service development
- Proven experience of change management ability
- Experience of leading projects
- Experience of waiting times/access targets - NHS national access targets
- Experience of managing medical staff and/medical issues e.g. EWTD
Desirable
- Project management experience of delivering clinical services during the implementation of a building project or capital redevelopment plan
- Experience of managing medical staff and/medical issues e.g. EWTD
Skills and Knowledge
Essential
- Ability to develop and maintain communication with people on complex matters, issues and ideas and/or in complex situations.
- Ability to manage distressing situations with the right de-escalation approach, including occasional exposure to verbal abuse.
- Development of internal controls to deliver a culture of integrated governance.
- Financial, performance and information management) and analysis skills
- Computer skills, including word, excel and power-point.
- Political and Media Skills
- Ability to plan, co-ordinate and monitor the delivery of services and/ or projects.
Person Specification
Education and Qualifications
Essential
- Educated to degree level or equivalent
- Management qualification, MBA or equivalent
- Post graduate qualification or evidence of post graduate education
Experience
Essential
- Significant service or general management experience in the NHS with, responsibility for operational matters including, staff management, budgetary responsibility, performance targets, waiting list management, discharge arrangements
- Proven experience of service development
- Proven experience of change management ability
- Experience of leading projects
- Experience of waiting times/access targets - NHS national access targets
- Experience of managing medical staff and/medical issues e.g. EWTD
Desirable
- Project management experience of delivering clinical services during the implementation of a building project or capital redevelopment plan
- Experience of managing medical staff and/medical issues e.g. EWTD
Skills and Knowledge
Essential
- Ability to develop and maintain communication with people on complex matters, issues and ideas and/or in complex situations.
- Ability to manage distressing situations with the right de-escalation approach, including occasional exposure to verbal abuse.
- Development of internal controls to deliver a culture of integrated governance.
- Financial, performance and information management) and analysis skills
- Computer skills, including word, excel and power-point.
- Political and Media Skills
- Ability to plan, co-ordinate and monitor the delivery of services and/ or projects.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).