Job summary
The Gazzard Day Unit (GDU) SACT (Systemic Anti-Cancer Treatment) Scheduler is an integral member of the Gazzard Day unit and will work under the supervision of the Senior Charge Nurse. The post holder will coordinate all administrative aspects of GDU, covering both HIV and Cancer services, including scheduling and coordinating the provision of SACT, HIV care, capacity management, some clerical duties and data collection and also have managerial responsibilities for band 3 admin staff in GDU.
Main duties of the job
To deal with all new SACT referrals from clinicians, ensuring the first SACT is scheduled within Cancer Waiting Time targets
To liaise directly with the patient regarding their bookings for first SACT and subsequent treatments - providing information and reassurance.
To schedule all SACT treatment on GDU in line with local guidelines and protocols.
To manage, amend and maintain the electronic SACT diary and ChemoCare, in order to ensure treatment scheduling
To closely liaise with the CNS and teams in arranging venous access, prior to commencing SACT
About us
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
We have nearly 7,000 members of staff that are PROUD to Care for nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.
We're one of the best performing Trusts in the country. We're also one of the top trusts to work for - our staff says they're engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as 'Good' in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of 'Good'. We've also been awarded an 'Outstanding' rating for 'use of resources' by an NHS Improvement inspection.
Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate. We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.
Job description
Job responsibilities
Appointments, scheduling and capacity management
In addition to the key responsibilities listed above :
With support of the nursing staff to manage, amend and maintain the electronic SACT diary and ChemoCare, in order to ensure treatment scheduling is kept up to date and accurate.
To plan SACT and unit capacity efficiently, having consideration for a range of factors such as nursing staff rota, pharmacy turnaround times and availability of blood results.
Liaise with Medical teams and Pharmacy Technical Services, ensuring SACT is prescribed and appropriate documentation complete.
Attend weekly prescribing and Clinical Nurse Meetings.
To be competent at admitting patients on Cerner as daycase/regular day attender/inpatient.
Schedule/book referrals from the HIV services, linked to GDU in a timely manner. Taking in to account the overall capacity of the unit.
Liaise with GDU nursing staff and HIV doctors regarding any complex referrals.
To ensure all patients leave GDU with an appointment for their relevant SACT or clinic follow up.
To reschedule appointment for patients whose treatment has been cancelled or delayed
To adhere to patient booking processes on Cerner.
Please see attached job description and person specification to this advert for further details.
Job description
Job responsibilities
Appointments, scheduling and capacity management
In addition to the key responsibilities listed above :
With support of the nursing staff to manage, amend and maintain the electronic SACT diary and ChemoCare, in order to ensure treatment scheduling is kept up to date and accurate.
To plan SACT and unit capacity efficiently, having consideration for a range of factors such as nursing staff rota, pharmacy turnaround times and availability of blood results.
Liaise with Medical teams and Pharmacy Technical Services, ensuring SACT is prescribed and appropriate documentation complete.
Attend weekly prescribing and Clinical Nurse Meetings.
To be competent at admitting patients on Cerner as daycase/regular day attender/inpatient.
Schedule/book referrals from the HIV services, linked to GDU in a timely manner. Taking in to account the overall capacity of the unit.
Liaise with GDU nursing staff and HIV doctors regarding any complex referrals.
To ensure all patients leave GDU with an appointment for their relevant SACT or clinic follow up.
To reschedule appointment for patients whose treatment has been cancelled or delayed
To adhere to patient booking processes on Cerner.
Please see attached job description and person specification to this advert for further details.
Person Specification
Education and Qualifications
Essential
- Educated to A level, NVQ level 4 in Business and Administration or equivalent experience
- English and Mathematics GCSE or equivalent
Desirable
- Qualification in Management such as First Line Managers up to certificate level
Experience
Essential
- Proven experience of dealing with complex telephone calls
- Demonstrable experience of working in an administrative role in a busy office environment
- Communicating with members of the public
- Experience of working in a team
- Demonstrable experience of working within customer-driven service and working to strict targets
- Working in NHS or other similar health care environment
- Some experience of supervising or training staff
- Experience of using a Patient Administration System
Desirable
- Effective management of SACT referrals from clinicians, ensuring the first SACT is scheduled within Cancer Waiting Time targets.
- Experience of working with clinicians
- Experience working with a wide range of people
- Use of an Electronic Document Management (EDM) system
Skills and Knowledge
Essential
- Understanding of SACT, HIV care and how these are applied in a clinic environment
- Able to effectively schedule and coordinate the provision of Systemic Anti Cancer Treatment (SACT) and HIV care, delivering effective capacity management
- Able to demonstrate sensitivity and empathy, particularly in difficult situations
- Competent working knowledge of windows based computer systems
- Ability to prioritise workload effectively and meet competing demands
- Willing to learn new systems
- Able to explain procedures and policy to other staff
- Knowledge of filing systems and ability to file accurately and pay attention to details
- Excellent communication skills both written and verbal
Desirable
- Familiarity with Trust's PAS and other electronic patient administration and documentation systems
- Familiarity with medical records and clinical correspondence
- Working with outsourced typing function
- Knowledge of HIV treatments surgical procedures
Person Specification
Education and Qualifications
Essential
- Educated to A level, NVQ level 4 in Business and Administration or equivalent experience
- English and Mathematics GCSE or equivalent
Desirable
- Qualification in Management such as First Line Managers up to certificate level
Experience
Essential
- Proven experience of dealing with complex telephone calls
- Demonstrable experience of working in an administrative role in a busy office environment
- Communicating with members of the public
- Experience of working in a team
- Demonstrable experience of working within customer-driven service and working to strict targets
- Working in NHS or other similar health care environment
- Some experience of supervising or training staff
- Experience of using a Patient Administration System
Desirable
- Effective management of SACT referrals from clinicians, ensuring the first SACT is scheduled within Cancer Waiting Time targets.
- Experience of working with clinicians
- Experience working with a wide range of people
- Use of an Electronic Document Management (EDM) system
Skills and Knowledge
Essential
- Understanding of SACT, HIV care and how these are applied in a clinic environment
- Able to effectively schedule and coordinate the provision of Systemic Anti Cancer Treatment (SACT) and HIV care, delivering effective capacity management
- Able to demonstrate sensitivity and empathy, particularly in difficult situations
- Competent working knowledge of windows based computer systems
- Ability to prioritise workload effectively and meet competing demands
- Willing to learn new systems
- Able to explain procedures and policy to other staff
- Knowledge of filing systems and ability to file accurately and pay attention to details
- Excellent communication skills both written and verbal
Desirable
- Familiarity with Trust's PAS and other electronic patient administration and documentation systems
- Familiarity with medical records and clinical correspondence
- Working with outsourced typing function
- Knowledge of HIV treatments surgical procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.