Access to Information Clerk

Job description

Job responsibilities

Communicate with internal and external colleagues ie Medical staff, in a professional manner, using tact and diplomacy when dealing with anxious, bereaved or upset relatives.

Communication methods include, telephone, letter, email and face to face.

Liaise with medical staff where necessary in order to gain their professional opinion as to whether disclosure is likely to have a detrimental impact on the requestor

Maintain attention to detail when preparing information for release, including redacting or summarising information in accordance with departmental processes.

Using judgement and knowledge, including analysing basic Legal and medical terminology, to ensure that any information is redacted as necessary prior to disclosure in accordance with current legislation, including any third-party information documented in the records where it is not possible to obtain consent from the third party.

Utilising all the Trusts patient administration systems, retrieve and collate SAR requests. For systems not available to SARs, communicate with those services to provide the information.

Such services include radiology, GUM, dental and medical photography.

Ensure the correct proof of identity and or authorisation is received depending on therequest, in relation to UK-GDPR and the Access to Health Records Act 1990

Provide SAR completed requests in line with the requested format such as verbally, via paper or electronically. Ensure all electronic formats are password protected.

Plan and organise your workload, using your knowledge of the role to meet the expected targets and outcomes, i.e., dealing with court orders as a priority.

Escalate any delays or issues in completing SAR requests directly to your supervisor.

Utilising the SARs database, ensure records are up to date.

Ensure retrieval of information does not compromise data security.

Provide routine advice and guidance to internal and external requestors including patients and relatives on SAR processes and procedures in order to meet expectations.

Communicating with the requestor to ensure expectation are met.

Ensure compliance with all protocols relating to SAR processes.

Ensure safe and economical use of equipment and resources. Monitor stationary levels, advising the Team Leader when stock levels are low.

Demonstrate and explain processes and procedures to new starters within the SAR team.

Escalate concerns, issues and complaints which are outside of your scope of work to your Team Leader.

Work as part of a team to ensure that an efficient and quality service is provided at all times.

Be flexible to meet the requirements of the service.

Maintain up to date knowledge of UK-GDPR in relation to subject access.

Ensure confidentiality and privacy is maintained at all times

Person Specification

Qualifications

Essential

• Educated to GCSE standard (level 2) with 4 GCSE's at level A-C or equivalent experience in an administrative field.
• ECDL, or equivalent of experience of working with IT

Experience

Essential

• Demonstrable experience of dealing with the public and external organisations
• Demonstrable experience of working to deadlines and targets
• Experience of working within a team and supporting colleagues

Desirable

• Experience of retrieving information
• Experience of working in an NHS environment

Knowledge

Essential

• Knowledge of requirements of confidentiality

Desirable

• Knowledge of Data Protection legislation
• Knowledge of PAS and Hospital systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree Hospital

Lower Lane

Fazakerley

L9 7AL

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)