Job summary
We are seeking a Digital Medicines - Clinical Change Lead Pharmacy Technician to play a key role in delivering our Electronic Patient Record (EPR) programme.
This is an exciting opportunity for an experienced Pharmacy Technician with a strong interest in digital transformation, medicines safety and service improvement to work at the heart of our digital medicines programme. You will support clinical change, contribute to system design and configuration, and work closely with pharmacy, nursing, medical, digital and operational colleagues to ensure digital solutions are safe, usable and deliver real-world benefit.
Working with a high degree of autonomy, you will act as a subject matter expert for digital medicines, supporting the optimisation of electronic prescribing and medicines administration, clinical decision support, reporting and automation. You will play a central role in system configuration, process redesign, stakeholder engagement, testing, training, adoption and post-implementation stabilisation.
In return, this role offers the opportunity to contribute to a major digital medicines programme as part of our wider EPR transformation, within a supportive multidisciplinary team, helping to improve patient safety and quality of care.
Main duties of the job
- Act as a clinical subject matter expert for digital medicines systems, supporting their design, configuration and optimisation
- Lead clinical process redesign to standardise medicines workflows and embed safer, more efficient practices across Trust sites
- Work collaboratively with pharmacy, nursing, medical, digital, operational and industry stakeholders to deliver effective digital solutions
- Support delivery of digital medicines workstreams, including planning, progress tracking, risk and issue management, and reporting
- Ensure digital medicines systems are clinically safe and compliant with Trust, regional and national policies and regulations
- Lead and support clinical safety, governance and assurance, including development of standard operating procedures and policies
- Support training, user acceptance testing and adoption of digital medicines systems for clinical and administrative staff
- Enable audit, reporting and benefits realisation, including use of system data for clinical governance, quality improvement and national audit
- Build and maintain effective working relationships with stakeholders at all levels to support engagement and sustainable change
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Job description
Job responsibilities
The Digital Medicines Clinical Change Lead plays a key role in delivering the Trusts digital medicines agenda via our EPR programme. The post holder will support the design, configuration, optimisation and adoption of digital medicines systems, ensuring they are clinically safe, effective and deliver meaningful benefits for patients and staff. The role involves close collaboration with pharmacy, nursing, medical, digital, operational and industry colleagues. The post holder will contribute to system design, clinical governance, stakeholder engagement, training, audit, reporting and benefits realisation, and will support digital medicines projects from implementation through to stabilisation and ongoing optimisation. Clinical and digital leadership
- Act as a clinical subject matter expert for digital medicines systems, supporting safe and effective system design, configuration and optimisation
- Use clinical knowledge and experience to reengineer medicinesrelated clinical pathways and processes to underpin effective digital solutions
- Ensure digital medicines systems support safer healthcare, improved patient outcomes, increased efficiency and better staff experience
System design and configuration
- Lead and contribute to the design and configuration of digital medicines systems in collaboration with clinical, digital and industry stakeholders
- Develop and maintain expert knowledge of digital medicines systems and their functionality
- Ensure systems are compliant with Trust, regional and national policies, guidelines and regulatory requirements
Change management and transformation
- Engage widely with stakeholders impacted by digital medicines systems and clinical process redesign
- Promote and support clinical and cultural change associated with new digital ways of working
- Work closely with business change colleagues and service leads to ensure change activities are effectively planned and delivered
Project delivery and reporting
- Support delivery of digital medicines workstreams, ensuring activities are delivered to agreed timescales
- Track progress and provide regular updates to programme managers, senior responsible officers and programme boards
- Identify, log, manage and escalate risks and issues as required
Governance and clinical safety
- Support clinical safety assurance and governance for digital medicines systems
- Develop, implement and maintain digital medicines and Trustwide standard operating procedures and policies
- Present to relevant Trust committees and executives where governance approval is required
Training and adoption
- Support development and delivery of user acceptance testing
- Contribute to training of clinical and administrative staff in the use of digital medicines systems
- Support staff during implementation and postimplementation stabilisation
Audit, reporting and benefits realisation
- Ensure systems support robust clinical, operational and research reporting, including national audit requirements
- Lead or contribute to benefits realisation and evaluation of digital medicines systems
- Audit system performance and compliance before and after implementation
Professional responsibilities
- Maintain active professional registration and work in accordance with the relevant professional code of conduct
- Maintain uptodate skills, knowledge and a professional portfolio
- Adhere to Trust policies, procedures and values, including equality, diversity, confidentiality and information governance
Job description
Job responsibilities
The Digital Medicines Clinical Change Lead plays a key role in delivering the Trusts digital medicines agenda via our EPR programme. The post holder will support the design, configuration, optimisation and adoption of digital medicines systems, ensuring they are clinically safe, effective and deliver meaningful benefits for patients and staff. The role involves close collaboration with pharmacy, nursing, medical, digital, operational and industry colleagues. The post holder will contribute to system design, clinical governance, stakeholder engagement, training, audit, reporting and benefits realisation, and will support digital medicines projects from implementation through to stabilisation and ongoing optimisation. Clinical and digital leadership
- Act as a clinical subject matter expert for digital medicines systems, supporting safe and effective system design, configuration and optimisation
- Use clinical knowledge and experience to reengineer medicinesrelated clinical pathways and processes to underpin effective digital solutions
- Ensure digital medicines systems support safer healthcare, improved patient outcomes, increased efficiency and better staff experience
System design and configuration
- Lead and contribute to the design and configuration of digital medicines systems in collaboration with clinical, digital and industry stakeholders
- Develop and maintain expert knowledge of digital medicines systems and their functionality
- Ensure systems are compliant with Trust, regional and national policies, guidelines and regulatory requirements
Change management and transformation
- Engage widely with stakeholders impacted by digital medicines systems and clinical process redesign
- Promote and support clinical and cultural change associated with new digital ways of working
- Work closely with business change colleagues and service leads to ensure change activities are effectively planned and delivered
Project delivery and reporting
- Support delivery of digital medicines workstreams, ensuring activities are delivered to agreed timescales
- Track progress and provide regular updates to programme managers, senior responsible officers and programme boards
- Identify, log, manage and escalate risks and issues as required
Governance and clinical safety
- Support clinical safety assurance and governance for digital medicines systems
- Develop, implement and maintain digital medicines and Trustwide standard operating procedures and policies
- Present to relevant Trust committees and executives where governance approval is required
Training and adoption
- Support development and delivery of user acceptance testing
- Contribute to training of clinical and administrative staff in the use of digital medicines systems
- Support staff during implementation and postimplementation stabilisation
Audit, reporting and benefits realisation
- Ensure systems support robust clinical, operational and research reporting, including national audit requirements
- Lead or contribute to benefits realisation and evaluation of digital medicines systems
- Audit system performance and compliance before and after implementation
Professional responsibilities
- Maintain active professional registration and work in accordance with the relevant professional code of conduct
- Maintain uptodate skills, knowledge and a professional portfolio
- Adhere to Trust policies, procedures and values, including equality, diversity, confidentiality and information governance
Person Specification
Qualifications
Essential
- Educated to MSc level or holds an equivalent professional qualification/significant relevant experience
- Relevant professional registration e.g. NMC, GPhC, HCPC
Desirable
- Strong Foundation Course or similar leadership qualification
Experience
Essential
- Significant clinical experience in an acute NHS environment
- Previous participation in a change programme
Desirable
- Experience of using an EPR and EPMA systems
- Experience of using medical device integration
- Experience of using technology to improve processes
- Presenting to large and mixed audiences
- Preparing/delivering workshops
- Coaching, teaching or training including development and delivery of materials
- Testing and evaluation of software systems
- Project management - delivery to deadlines within scope and on budget
- Working with commercial suppliers
Knowledge
Essential
- In depth knowledge of patient flows and process and use of digital systems to manage medications safely
- Overview of clinical workflows
- Knowledge of NHS structure, organisations and management
- Excellent attention to detail
- Numerate with excellent literacy skills and the ability to produce formal reports
- Competent skills in core MS office software, Outlook, Teams, Word, PowerPoint and Excel
- Analytical skills and able to evaluate complex, sensitive or contentious information and understand it's impact
Desirable
- Excellent overview of digital solutions in the Trust
Skills
Essential
- Decision making skills with ability to work autonomously without direct supervision
- Ability to build and maintain effective working relationships including with executives where required
- Excellent communication skills, both written and verbal
- Excellent interpersonal/team skills
- Ability to relate appropriately to various professional groups both within and outside the Trust
- Proven strong team skills
- Ability to negotiate and achieve consensus where there is a variety of views
- Ability to present confidently and competently to the multi-disciplinary team and senior team members/execs
- Ability to support users/colleagues through cultural change
Person Specification
Qualifications
Essential
- Educated to MSc level or holds an equivalent professional qualification/significant relevant experience
- Relevant professional registration e.g. NMC, GPhC, HCPC
Desirable
- Strong Foundation Course or similar leadership qualification
Experience
Essential
- Significant clinical experience in an acute NHS environment
- Previous participation in a change programme
Desirable
- Experience of using an EPR and EPMA systems
- Experience of using medical device integration
- Experience of using technology to improve processes
- Presenting to large and mixed audiences
- Preparing/delivering workshops
- Coaching, teaching or training including development and delivery of materials
- Testing and evaluation of software systems
- Project management - delivery to deadlines within scope and on budget
- Working with commercial suppliers
Knowledge
Essential
- In depth knowledge of patient flows and process and use of digital systems to manage medications safely
- Overview of clinical workflows
- Knowledge of NHS structure, organisations and management
- Excellent attention to detail
- Numerate with excellent literacy skills and the ability to produce formal reports
- Competent skills in core MS office software, Outlook, Teams, Word, PowerPoint and Excel
- Analytical skills and able to evaluate complex, sensitive or contentious information and understand it's impact
Desirable
- Excellent overview of digital solutions in the Trust
Skills
Essential
- Decision making skills with ability to work autonomously without direct supervision
- Ability to build and maintain effective working relationships including with executives where required
- Excellent communication skills, both written and verbal
- Excellent interpersonal/team skills
- Ability to relate appropriately to various professional groups both within and outside the Trust
- Proven strong team skills
- Ability to negotiate and achieve consensus where there is a variety of views
- Ability to present confidently and competently to the multi-disciplinary team and senior team members/execs
- Ability to support users/colleagues through cultural change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
