Job summary
To manage and monitor waiting lists to ensure that procedures are carried outwithin specified Government targets and locally agreed clinical protocols.To provide and maintain an efficient and effective administrative service,undertaking a range of administrative duties in line with local policies andprocedures.Assist in the smooth running of the ward reception ensuring patients are dealtwith in an efficient manner, whilst adhering to Trust policies at all times.
Main duties of the job
Waiting List Management Dutieso To coordinate and monitor waiting lists.Coordination and production of accurate waiting time information on a weeklybasis and ensuring that there are no outliers to the targets. The post holderwill experience a daily requirement to produce accurate work at speed.General/ Administrative Dutieso To provide and maintain an efficient and effective administrative service.Routine duties include; answering telephone enquiries, updatingcomputer databases, filing, case note requests and preparation.Dealing effectively with mail, redirecting where necessary.o Prioritise and organise own workload daily.o Suggest changes in practice to local systems and processes to ensurethat the service is as efficient and effective as possible.o Undertake reception duties, greeting and registering patients andanswering the telephone. Deal efficiently with all hospital staff andvisitors.o Maintain professional standards in appearance, behaviour and punctuality.o Assist in training and supervision of new members of staff, whilst carryingout one's own duties.
SYSTEMS AND EQUIPMENTo Use of computer equipment, Microsoft software packages and otherappropriate software applications.o Use of e-mailUse of photocopier, scanner, printers
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Job description
Job responsibilities
Waiting List Management Duties To coordinate and monitor waiting lists.Coordination and production of accurate waiting time information on a weeklybasis and ensuring that there are no outliers to the targets. The post holderwill experience a daily requirement to produce accurate work at speed.General/ Administrative Duties To provide and maintain an efficient and effective administrative service.Routine duties include; answering telephone enquiries, updatingcomputer databases, filing, case note requests and preparation.Dealing effectively with mail, redirecting where necessary. Prioritise and organise own workload daily. Suggest changes in practice to local systems and processes to ensurethat the service is as efficient and effective as possible. Undertake reception duties, greeting and registering patients andanswering the telephone. Deal efficiently with all hospital staff andvisitors. Maintain professional standards in appearance, behaviour and punctuality. Assist in training and supervision of new members of staff, whilst carryingout ones own duties.
SYSTEMS AND EQUIPMENT Use of computer equipment, Microsoft software packages and otherappropriate software applications. Use of e-mailUse of photocopier, scanner, printers
Job description
Job responsibilities
Waiting List Management Duties To coordinate and monitor waiting lists.Coordination and production of accurate waiting time information on a weeklybasis and ensuring that there are no outliers to the targets. The post holderwill experience a daily requirement to produce accurate work at speed.General/ Administrative Duties To provide and maintain an efficient and effective administrative service.Routine duties include; answering telephone enquiries, updatingcomputer databases, filing, case note requests and preparation.Dealing effectively with mail, redirecting where necessary. Prioritise and organise own workload daily. Suggest changes in practice to local systems and processes to ensurethat the service is as efficient and effective as possible. Undertake reception duties, greeting and registering patients andanswering the telephone. Deal efficiently with all hospital staff andvisitors. Maintain professional standards in appearance, behaviour and punctuality. Assist in training and supervision of new members of staff, whilst carryingout ones own duties.
SYSTEMS AND EQUIPMENT Use of computer equipment, Microsoft software packages and otherappropriate software applications. Use of e-mailUse of photocopier, scanner, printers
Person Specification
Qualifications
Essential
Experience
Essential
- Have demonstrable experience and knowledge of service improvement systems.
Knowledge
Essential
- A good working knowledge of computers and software packages/ECDL
- Understanding of a broad range of administrative processes
- Able to demonstrate and understanding of a wide range of local hospitals systems/ processes and policies
Skills
Essential
- Good basic numeracy skills
- Excellent interpersonal skills ability to communicate at all levels
- Should be able to present data and information in a useful and understandable format
- Have good negotiation skills
Person Specification
Qualifications
Essential
Experience
Essential
- Have demonstrable experience and knowledge of service improvement systems.
Knowledge
Essential
- A good working knowledge of computers and software packages/ECDL
- Understanding of a broad range of administrative processes
- Able to demonstrate and understanding of a wide range of local hospitals systems/ processes and policies
Skills
Essential
- Good basic numeracy skills
- Excellent interpersonal skills ability to communicate at all levels
- Should be able to present data and information in a useful and understandable format
- Have good negotiation skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
