Liverpool University Hospitals NHS Foundation Trust

Ambulatory Specialist Palliative Care Clinical Support Worker

The closing date is 30 March 2026

Job summary

The post holder will be an integral part of the Ambulatory Clinical Nurse Specialist Team, who assists, supports and coordinates the objectives of the IMPaCT Service.

A large part of the role is providing clinical administration and coordination support for patients, families, clinical nurse specialists, the specialist medical team and the wider MDT.

The post holder will demonstrate excellent organisational skills, must be flexible in approach and exercise initiative and demonstrate a consistently high standard of professionalism.

Main duties of the job

Organise incoming and outgoing mail, both paper and electronic.

Maintenance of patient clinical databases.

Specifically assist the CNS's in coordinating care for a large specialist caseload.

Be a first port of call for incoming calls from patients, relatives, carers, and health professionals and advise or direct calls safely and appropriately.

Provide basic telephone advice and refer on or signpost to appropriate sources of assessment and/or support.

Support and contribute to audit processes, governance, research and service development.

Take an active part in team meetings, MDT's and audits as required.

Participate in stock maintenence and daily equipment checks.

Ability to effectively manage own time and independent workload.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit their careers page.

Date posted

19 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

287-AMED-86-26

Job locations

Woodlands Hospice

UHA Campus, Lower Lane,

Liverpool

L9 7LA

Job description

Job responsibilities

Organise incoming and outgoing mail, both paper and electronic.

Maintenance of patient clinical databases.

Specifically assist the CNSs in coordinating care for a large specialist caseload.

Be a first port of call for incoming calls from patients, relatives, carers, and health professionals and advise or direct calls safely and appropriately.

Provide basic telephone advice and refer on or signpost to appropriate sources of assessment and/or support.

Support and contribute to audit processes, governance, research and service development.

Take an active part in team meetings, MDTs and audits as required.

Participate in stock maintenence and daily equipment checks.

Ability to effectively manage own time and independent workload.

Job description

Job responsibilities

Organise incoming and outgoing mail, both paper and electronic.

Maintenance of patient clinical databases.

Specifically assist the CNSs in coordinating care for a large specialist caseload.

Be a first port of call for incoming calls from patients, relatives, carers, and health professionals and advise or direct calls safely and appropriately.

Provide basic telephone advice and refer on or signpost to appropriate sources of assessment and/or support.

Support and contribute to audit processes, governance, research and service development.

Take an active part in team meetings, MDTs and audits as required.

Participate in stock maintenence and daily equipment checks.

Ability to effectively manage own time and independent workload.

Person Specification

Qualifications

Essential

Demonstrates a willingness & capability to undertake NVQ level 3

Experience

Essential

Demonstrable experience in hospital setting working at NVQ level 2

Knowledge

Essential

Reputation for high standard of patient care

Skills

Essential

Excellent communication skills
Ability to develop effective interpersonal relationships with colleagues in the Healthcare setting
Basic Computer Skills

Other

Essential

Supportive of colleagues and patients

Person Specification

Qualifications

Essential

Demonstrates a willingness & capability to undertake NVQ level 3

Experience

Essential

Demonstrable experience in hospital setting working at NVQ level 2

Knowledge

Essential

Reputation for high standard of patient care

Skills

Essential

Excellent communication skills
Ability to develop effective interpersonal relationships with colleagues in the Healthcare setting
Basic Computer Skills

Other

Essential

Supportive of colleagues and patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Woodlands Hospice

UHA Campus, Lower Lane,

Liverpool

L9 7LA

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Woodlands Hospice

UHA Campus, Lower Lane,

Liverpool

L9 7LA

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)