Job summary
We are recruiting 2 part time Clerical Officers to work nights in Aintree A&E department.
Provide a thorough reception and administration service ensuring patients are admitted to the ED efficiently and accurately providing an exceptionally high standard of customer care.
Work closely with other members of the ED teams; this is varied role working within a busy and challenging environment. Demonstrating excellent interpersonal skills, pleasant and caring personality, ability to remain calm whilst working under pressure. Capable to work on your own initiative and flexible with working hours which follow a 24 hr rota. Motivation, eye for detail, communication as a team player are all key factors in this varied role.
Previous experience in a similar role is desirable as is a good knowledge of IT and systems, administrative processes and customer care. Working within the ED the post holder will be expected to work weekends and Bank Holidays including Christmas and New Year.**Please note this vacancy may close early if we have sufficient number applications**
Main duties of the job
The successful candidate will be part of a busy Emergency Department. The role is varied and will include;
Dealing in the first instance, with all aspects of clerical & reception duties including telephone enquiries, paging clinical staff, taking / relaying messages
Effectively deal with all enquiries, via the phone and face-to-face with regard to patients, staff, internal and external agencies, with the absolute exception of medical advice
Accurately admit, discharge and transfer patients via appropriate manual or electronic methods available
To input into the departmental computer / information system appropriate patient data. Complete diagnostic coding and tracking of A&E documentation
Liaise with all departments on all issues of a clerical nature
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit theircareers page.
Job description
Job responsibilities
PROFESSIONAL
Act at all times so as to provide and maintain public and staff confidence in the service provided
To work effectively as part of the multi-disciplinary Emergency Floor team
Collaborate in such a manner as to provide a courteous and efficient service and maintaining effective harmonious team dynamics and structure at all times
To deal tactfully and sensitively with patients & relatives / accompanying others
Promote an open and participative culture within the Department
Maintain the furtherment of own professional development in accordance with the requirements of the needs of the Emergency Floor
Work within a department that promotes and maintains a culture of patient & staff incident reporting in accordance with trust guidelines
To adhere to the trust requirements regarding the reporting, management and investigation of complaints and other quality issuesEnsure that all Royal Liverpool & Broadgreen University Hospital NHS Trust policies are maintained at all times
Demonstrate the ability to act as an effective agent of change within the clinical area as appropriate
Ensure that resources are appropriately are utilised to maximum effectiveness against workload and activity of the Emergency Floor
Work within and provide an effective flow of communication within the Emergency Floor Reception and clinical areas
Participate in appropriate managerial duties as delegated by the
Emergency Services Administration Manager, Directorate Manager or appointed deputy
Liaise with / summon nursing staff where concern exists over the condition of a patient
Deal in the first instance, with all aspects of clerical & reception duties including telephone enquiries, paging clinical staff, taking / relaying messages
Effectively deal with all enquiries, via the phone and face-to-face with regard to patients, staff, internal and external agencies, with the absolute exception of medical advice
Accurately admit, discharge and transfer patients via appropriate manual or electronic methods available
Collate appropriate documentation for patients attending the Emergency Floor
Collate appropriate information with regard to patient attendance: APT, file and scan / retrieve documentation (A&E only) using Document Image
Processing software for patients within the Emergency Floor
To input into the departmental computer / information system appropriate patient data. Complete diagnostic coding and tracking of A&E documentation
Ensure that the appropriate case notes and X-rays are available and complete with the necessary documentation. To ensure also that A&E records are correctly filed in a neat and orderly manner
Ensure that all relevant correspondence to GP practices is sent out according to set procedures
Liaise with all departments on all issues of a clerical nature
Provide appropriate documentation for each follow-up clinic as required e.g: Redressing / review Clinic
Fracture Clinic
Physiotherapy clinic
ENT clinic
Participate in departmental, trust wide and national audits as appropriate, ensuring that documentation is collected accurately, retrieved, stored and presented appropriately
Ensure coverage of Patient Enquiries for the Royal Liverpool University Hospital between the hours of 2000hrs 0830hrs
Provide reception coverage of St Pauls Primary Care Unit between the hours of 1800hrs 0800hrs
Actively contribute to the attainment of national targets in relation to emergency care
Assist in the input and correction of data relevant to the Emergency Access Targets
Please refer to the attached job description and person specification for full details.
Job description
Job responsibilities
PROFESSIONAL
Act at all times so as to provide and maintain public and staff confidence in the service provided
To work effectively as part of the multi-disciplinary Emergency Floor team
Collaborate in such a manner as to provide a courteous and efficient service and maintaining effective harmonious team dynamics and structure at all times
To deal tactfully and sensitively with patients & relatives / accompanying others
Promote an open and participative culture within the Department
Maintain the furtherment of own professional development in accordance with the requirements of the needs of the Emergency Floor
Work within a department that promotes and maintains a culture of patient & staff incident reporting in accordance with trust guidelines
To adhere to the trust requirements regarding the reporting, management and investigation of complaints and other quality issuesEnsure that all Royal Liverpool & Broadgreen University Hospital NHS Trust policies are maintained at all times
Demonstrate the ability to act as an effective agent of change within the clinical area as appropriate
Ensure that resources are appropriately are utilised to maximum effectiveness against workload and activity of the Emergency Floor
Work within and provide an effective flow of communication within the Emergency Floor Reception and clinical areas
Participate in appropriate managerial duties as delegated by the
Emergency Services Administration Manager, Directorate Manager or appointed deputy
Liaise with / summon nursing staff where concern exists over the condition of a patient
Deal in the first instance, with all aspects of clerical & reception duties including telephone enquiries, paging clinical staff, taking / relaying messages
Effectively deal with all enquiries, via the phone and face-to-face with regard to patients, staff, internal and external agencies, with the absolute exception of medical advice
Accurately admit, discharge and transfer patients via appropriate manual or electronic methods available
Collate appropriate documentation for patients attending the Emergency Floor
Collate appropriate information with regard to patient attendance: APT, file and scan / retrieve documentation (A&E only) using Document Image
Processing software for patients within the Emergency Floor
To input into the departmental computer / information system appropriate patient data. Complete diagnostic coding and tracking of A&E documentation
Ensure that the appropriate case notes and X-rays are available and complete with the necessary documentation. To ensure also that A&E records are correctly filed in a neat and orderly manner
Ensure that all relevant correspondence to GP practices is sent out according to set procedures
Liaise with all departments on all issues of a clerical nature
Provide appropriate documentation for each follow-up clinic as required e.g: Redressing / review Clinic
Fracture Clinic
Physiotherapy clinic
ENT clinic
Participate in departmental, trust wide and national audits as appropriate, ensuring that documentation is collected accurately, retrieved, stored and presented appropriately
Ensure coverage of Patient Enquiries for the Royal Liverpool University Hospital between the hours of 2000hrs 0830hrs
Provide reception coverage of St Pauls Primary Care Unit between the hours of 1800hrs 0800hrs
Actively contribute to the attainment of national targets in relation to emergency care
Assist in the input and correction of data relevant to the Emergency Access Targets
Please refer to the attached job description and person specification for full details.
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
- Must be able to demonstrate experience of working in the public sector
Knowledge
Desirable
- Knowledge of patient administrative system (computerised); knowledge of hospital departments & clerical procedures.
- Familiar with computerised information
- Familiar with Caldicott guidelines
Other
Essential
Skills
Essential
- Excellent communication skills
- Ability to work to deadlines
- Able to demonstrate awareness of possible sensitive issues in the A&E
- Demonstrates ability to work on own initiative and as part of a team
- Demonstrate ability to prioritise workload
- Flexible & Adaptable
Desirable
- Keyboard skills desirable
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
- Must be able to demonstrate experience of working in the public sector
Knowledge
Desirable
- Knowledge of patient administrative system (computerised); knowledge of hospital departments & clerical procedures.
- Familiar with computerised information
- Familiar with Caldicott guidelines
Other
Essential
Skills
Essential
- Excellent communication skills
- Ability to work to deadlines
- Able to demonstrate awareness of possible sensitive issues in the A&E
- Demonstrates ability to work on own initiative and as part of a team
- Demonstrate ability to prioritise workload
- Flexible & Adaptable
Desirable
- Keyboard skills desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
