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Liverpool University Hospitals NHS Foundation Trust

Diabetes Centre Clinic Clerk

The closing date is 24 March 2026

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Job summary

We have an exciting opportunity for a clinic clerk to join our administration team here in the Diabetes and Endocrinology Centre.

Due to the nature of the work you will be IT literate, able to use most office software and at times work unsupervised. Previous experience in the health sector would be an advantage. Customer service, the ability to work part of a team and to work to tight deadlines is essential.

You will be flexible and expected to support the department when required.

Main duties of the job

Reporting to the Office Manager you will be part of a team responsible for arriving patients who attend the centre for clinic appointments, booking various follow up appointments for patients using multiple different systems (PENS, ADT, iPM etc), monitor waiting lists, liaising with health professionals , dealing effectively and professionally to the requests of all service users and patient enquiries and also provide flexibility to meet service demands. Dealing with service users promptly and efficiently via telephone or face to face. General office duties are also included.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit their careers page.

Details

Date posted

10 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

287-AMED-375-25

Job locations

Aintree

Longmoor Lane

Liverpool

L9 7AL


Job description

Job responsibilities

Welcoming patients / visitors into the Diabetes Centre and maintaining visibility on the reception desk.

Ensuring appointments are made for specialties within the Care Group.

Arriving patients who attend for their clinic appointments on the hospital system.

Recording of all clinic outcomes on the iPM PAS and patients and removing patients from the waiting lists as necessary in accordance with Trust access policy.

Dealing with out patients referrals in accordance with the choose and book partial booking system.

Liaising with all health professionals, GP Surgeries, Wards and A&E at times.

Job description

Job responsibilities

Welcoming patients / visitors into the Diabetes Centre and maintaining visibility on the reception desk.

Ensuring appointments are made for specialties within the Care Group.

Arriving patients who attend for their clinic appointments on the hospital system.

Recording of all clinic outcomes on the iPM PAS and patients and removing patients from the waiting lists as necessary in accordance with Trust access policy.

Dealing with out patients referrals in accordance with the choose and book partial booking system.

Liaising with all health professionals, GP Surgeries, Wards and A&E at times.

Person Specification

Qualifications

Essential

  • Computer / typing skills RSA2/equivalent
  • GCSE/Equivalent

Experience

Essential

  • Experience of dealing with confidential matters
  • Experience of working in a busy office

Knowledge

Essential

  • Understanding of issues around confidentiality

Skills

Essential

  • Excellent organisational skills
  • Good communication skills
  • Excellent Customer Care Skills

Desirable

  • Ability to use Word / Excel

Other

Essential

  • Ability to adapt and a flexible approach to change
Person Specification

Qualifications

Essential

  • Computer / typing skills RSA2/equivalent
  • GCSE/Equivalent

Experience

Essential

  • Experience of dealing with confidential matters
  • Experience of working in a busy office

Knowledge

Essential

  • Understanding of issues around confidentiality

Skills

Essential

  • Excellent organisational skills
  • Good communication skills
  • Excellent Customer Care Skills

Desirable

  • Ability to use Word / Excel

Other

Essential

  • Ability to adapt and a flexible approach to change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree

Longmoor Lane

Liverpool

L9 7AL


Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree

Longmoor Lane

Liverpool

L9 7AL


Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

General Service Manager – Diabetes & Endocrinology

Jill Billington

jill.billint@liverpoolft.nhs.uk

01515294789

Details

Date posted

10 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

287-AMED-375-25

Job locations

Aintree

Longmoor Lane

Liverpool

L9 7AL


Supporting documents

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