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Liverpool University Hospitals NHS Foundation Trust

Clerk/Receptionist

The closing date is 17 March 2026

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Job summary

We are looking to recruit a Clerk/Receptionist to cover two busy reception areas and a general office within the Hospital.

The applicant must have excellent and clear communication skills, including verbal and listening skills, as this role is the first point of contact for patients, staff and visitors to the Hospital.

This role is one of a flexible team of staff who support Reception and General Office functions. It is a rewarding and very busy post.

The post is no fixed working pattern, covering between 8am and 8pm Monday to Friday on a flexible rota.

Flexibility is key to this role as the team support each other in covering annual leave and sickness absence.

Once fully trained the successful application will be expected to work on their own.

One of the posts will be predominantly based at Liverpool Women's, whilst the others will be at Aintree with occasional travel between Royal, Broadgreen or Liverpool Women's with the use of the staff shuttle bus.

Main duties of the job

The role is on a flexible rota with no fixed pattern to cover office and reception hours between 8am to 8pm Monday to Friday.

We are the first point of contact for visitors, patients, staff, contractors dealing with but not limited to:

Telephone & Email enquiries

Directional enquiries

Accepting and directing deliveries

Liaising with all staff and departments across the Hospital.

Recording, sorting and disposing of lost property.

Creating ID badges and issuing door access.

Using systems to input data for the car park ANPR.

Raise orders and receipt invoices for payment.

Full training will be provided

Note the applicant must be able to meet the 8pm shift rota, and be flexible to assist in covering 6 weeks annual leave.

About us

University Hospitals of Liverpool Group comprises Aintree University Hospital, Broadgreen Hospital, Royal Liverpool University Hospital & Liverpool Womans Hospital.

University Hospitals of Liverpool Group, formed in 2025 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.

Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.

Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year.

Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

Details

Date posted

05 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

287-CEF-30-26-A

Job locations

Aintree University Hospital

Longmoor Lane

Liverpool

L9 7AL


Job description

Job responsibilities

Providing administration support and general reception cover, you need to be friendly and flexible. Good keyboard skills together with an excellent telephone manner are essential as are good interpersonal skills and a commitment to customer care.

Multi-task at busy reception area

Deal with telephone, email and face to face enquries

General office duties as they arise.

Data inputting for car parking and ID badges.

Estates & Facilities are responsible for the Hospital site from grounds to equipment maintenance. The Aintree site employs over 700 staff within Estates & Facilities and the administrative team are key to this.

This role will work with colleagues in Medical Engineering, Domestics, Catering, Laundry, Maintenance, Porters, Transport, Sustainability, Travel and Health & Safety.

Job description

Job responsibilities

Providing administration support and general reception cover, you need to be friendly and flexible. Good keyboard skills together with an excellent telephone manner are essential as are good interpersonal skills and a commitment to customer care.

Multi-task at busy reception area

Deal with telephone, email and face to face enquries

General office duties as they arise.

Data inputting for car parking and ID badges.

Estates & Facilities are responsible for the Hospital site from grounds to equipment maintenance. The Aintree site employs over 700 staff within Estates & Facilities and the administrative team are key to this.

This role will work with colleagues in Medical Engineering, Domestics, Catering, Laundry, Maintenance, Porters, Transport, Sustainability, Travel and Health & Safety.

Person Specification

skills

Essential

  • Good organisational skills
  • Ability to work as part of a team
  • Good interpersonal skills

Knowledge

Essential

  • Working knowledge of Microsoft office

Qualifications

Essential

  • RSA 2 (or equivalent)
  • NVQ2 (or equivalent)

Experience

Essential

  • Reception experience

Desirable

  • Customer care experience
Person Specification

skills

Essential

  • Good organisational skills
  • Ability to work as part of a team
  • Good interpersonal skills

Knowledge

Essential

  • Working knowledge of Microsoft office

Qualifications

Essential

  • RSA 2 (or equivalent)
  • NVQ2 (or equivalent)

Experience

Essential

  • Reception experience

Desirable

  • Customer care experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Longmoor Lane

Liverpool

L9 7AL


Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Longmoor Lane

Liverpool

L9 7AL


Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Office Manager

Stefanie Horrocks

Stefanie.Horrocks@liverpoolft.nhs.uk

01515293904

Details

Date posted

05 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

287-CEF-30-26-A

Job locations

Aintree University Hospital

Longmoor Lane

Liverpool

L9 7AL


Supporting documents

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