Job summary
"This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women's Hospital or, The Walton Centre."
This is a full-time fixed term post to cover maternity leave.
This post is based at our Breast Screening Unit at Broadgreen Hospital, which provides Breast Screening to women in Liverpool Sefton and Knowsley.
Previous NHS experience would be an advantage, but full training in the relevant systems will be provided.
You may be required to work on the Breast Screening mobile units which provide Breast Screening to women in Liverpool Sefton and Knowsley.
Main duties of the job
To work as a team member of Liverpool Breast Screening Clerical Team with the aim of maintaining a high standard of service to patients and staff.
To undertake general clerical duties and reception work.
To be responsible for all patients arriving in the Department, ensuring their examinations are progressed in a timely and efficient manner.
To work closely with radiographers to make day to day arrangements for appointments
To provide an efficient and effective appointment service adhering to Breast Screening appointment protocols and procedures, along with carrying out associated clerical duties.
Carrying out associated clerical duties.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit theircareers page.
Job description
Job responsibilities
MAIN DUTIES
Reception:
To check pre-booked lists prior to start of clinic.
Ensure all paperwork and x-ray packets are available.
To show a sympathetic and caring approach towards both clients and patients and families/friends when carrying out reception duties.
To welcome and assist clients, patients, relative/friends and other visitors on arrival in the Department and inform appropriate staff
To communicate effectively and promptly to all enquiries in a discreet manner, with empathy and sensitivity.
Provide cover at the Breast Unit at the Royal, or on either of the two mobile units based in the community, if/when necessary.
To be aware of the needs of the clients in the waiting area and inform the radiographic staff.
To be responsible for entering and updating accurate information on the NHSBSP system.
Closing clinics and checking attendees. Updating the computer system.
Preparation of future invitation letters.
To maintain accurate information on film packets and paperwork.
Clerical:
The routine operation of agreed appointment systems and procedures.
To fully document clients on the computer system.
To assist in maintaining the filing system
To pull previous mammograms from files
To pull mammogram packets for booked clinic appointments, prepare paperwork and labels and request off site film packets.
To assist the Screening Unit Manager as required.
To provide support to the Deputy Screening Unit Manager and assist with work associated with investigations to clients.
Input data onto the NHSBSP computer relating to routine results and produce the letters in accordance with the Right Results Protocol.
Administration:
Photocopying.
Check, and update, screening history onto the computer system.
General filing.
Issuing invitations for screening to clients.
Prepare boxes of forthcoming work for the couriers to deliver to the mobile screening units.
Send stationery and stores to the mobile units, via the courier service.
Communications:
To deal with telephone enquiries from members of the public, GP practices, NHS staff etc.
To alter appointments on call/recall system on request of client, in line with agreed operations systems.
- To liaise with Consultants, Radiologists, Breast Care Nurses, and Radiographers as required.
To liaise with other Breast Screening Units or Hospitals as required to request, or send films and paperwork.
Prepare and send GP reports, DNA cards and registration changes to the appropriate agencies.
- Check returned appointment letters to ensure the correct information is held for each lady at all times.
Job description
Job responsibilities
MAIN DUTIES
Reception:
To check pre-booked lists prior to start of clinic.
Ensure all paperwork and x-ray packets are available.
To show a sympathetic and caring approach towards both clients and patients and families/friends when carrying out reception duties.
To welcome and assist clients, patients, relative/friends and other visitors on arrival in the Department and inform appropriate staff
To communicate effectively and promptly to all enquiries in a discreet manner, with empathy and sensitivity.
Provide cover at the Breast Unit at the Royal, or on either of the two mobile units based in the community, if/when necessary.
To be aware of the needs of the clients in the waiting area and inform the radiographic staff.
To be responsible for entering and updating accurate information on the NHSBSP system.
Closing clinics and checking attendees. Updating the computer system.
Preparation of future invitation letters.
To maintain accurate information on film packets and paperwork.
Clerical:
The routine operation of agreed appointment systems and procedures.
To fully document clients on the computer system.
To assist in maintaining the filing system
To pull previous mammograms from files
To pull mammogram packets for booked clinic appointments, prepare paperwork and labels and request off site film packets.
To assist the Screening Unit Manager as required.
To provide support to the Deputy Screening Unit Manager and assist with work associated with investigations to clients.
Input data onto the NHSBSP computer relating to routine results and produce the letters in accordance with the Right Results Protocol.
Administration:
Photocopying.
Check, and update, screening history onto the computer system.
General filing.
Issuing invitations for screening to clients.
Prepare boxes of forthcoming work for the couriers to deliver to the mobile screening units.
Send stationery and stores to the mobile units, via the courier service.
Communications:
To deal with telephone enquiries from members of the public, GP practices, NHS staff etc.
To alter appointments on call/recall system on request of client, in line with agreed operations systems.
- To liaise with Consultants, Radiologists, Breast Care Nurses, and Radiographers as required.
To liaise with other Breast Screening Units or Hospitals as required to request, or send films and paperwork.
Prepare and send GP reports, DNA cards and registration changes to the appropriate agencies.
- Check returned appointment letters to ensure the correct information is held for each lady at all times.
Person Specification
Qualifications
Essential
- GCSE English and Maths (or equivalent)
Desirable
Knowledge
Essential
- Understand the meaning of 'confidentiality'
Current employee of a LAASP organisation"
Essential
- Current employee of a LAASP organisation
Experience
Essential
- Experience of dealing with the public in person
- Clerical experience
- Working in a healthcare setting
- Data input experience
Desirable
Skills
Essential
- Good communication skills.
- Ability to work unsupervised
- Attention to detail
- Ability to prioritise
- Able to work well under pressure maintaining a high standard of accuracy
- Good interpersonal skills
Other
Essential
- Flexible approach to duties
- Ability to travel
Person Specification
Qualifications
Essential
- GCSE English and Maths (or equivalent)
Desirable
Knowledge
Essential
- Understand the meaning of 'confidentiality'
Current employee of a LAASP organisation"
Essential
- Current employee of a LAASP organisation
Experience
Essential
- Experience of dealing with the public in person
- Clerical experience
- Working in a healthcare setting
- Data input experience
Desirable
Skills
Essential
- Good communication skills.
- Ability to work unsupervised
- Attention to detail
- Ability to prioritise
- Able to work well under pressure maintaining a high standard of accuracy
- Good interpersonal skills
Other
Essential
- Flexible approach to duties
- Ability to travel
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
