Job summary
Job Summary
To support in the day to day management of the medical records team and support the Dental Hospital in its key tasks of clerical support to outpatient clinics, booking of patients and health records library functions.
Reliable accurate and up-to-date information is needed to support the decisions made for patient care, and the running of the Dental Hospital.
Main duties of the job
Key responsibilities
Ensure that all review and treatment appointments are made in a timely manner within local and national targets.To assist and co-ordinate partially and fully booked appointments.To validate partially booked and non-partially booked hold files.Undertake any training activity to ensure policies and procedures are understood, and to develop within the role as required.Obtain relevant knowledge of Patient Administration System (PAS) in relation to Health Record functions. Develop PC skills including the use of email and other Microsoft packages relevant to current role.
Carry out workload as allocated by line manager and distribute work to be carried out by the clerical team.Inform management of any changes that will affect procedures within the department, suggest alternative ways of working, organise and implement trial of suggested procedure and advise management of outcome of trial and implement across section if successful giving support and development to staff as appropriate.Communicate internally and externally with colleagues, patients and the general public.All staff are encouraged to make suggestions to improve the service, and to promote a 'no blame' culture.To assist individuals in Freedom of Information Requests as per Trust policy.Staff should be flexible in their approach to working hours.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Job description
Job responsibilities
See attached job Description for more information
Ensure that all review and treatment appointments are made in a timely manner within local and national targets.To assist and co-ordinate partially and fully booked appointments.To validate partially booked and non-partially booked hold files.Undertake any training activity to ensure policies and procedures are understood, and to develop within the role as required.Obtain relevant knowledge of Patient Administration System (PAS) in relation to Health Record functions. Develop PC skills including the use of email and other Microsoft packages relevant to current role.
Job description
Job responsibilities
See attached job Description for more information
Ensure that all review and treatment appointments are made in a timely manner within local and national targets.To assist and co-ordinate partially and fully booked appointments.To validate partially booked and non-partially booked hold files.Undertake any training activity to ensure policies and procedures are understood, and to develop within the role as required.Obtain relevant knowledge of Patient Administration System (PAS) in relation to Health Record functions. Develop PC skills including the use of email and other Microsoft packages relevant to current role.
Person Specification
Qualifications
Essential
- GCSE Maths and English or equivalent.
- ECDL, CLAIT or IBT qualification or be working towards one of these.
- Current employee of a LAASP organisation
Desirable
- NVQ 3 in Team Leading and Line Management or equivalent
Experience
Essential
- Demonstrable NHS experience.
- Health Records Experience
- Supervisory Experience minimum 2 years in a Health Records Environment
- Experience of booking outpatient clinics
Knowledge
Essential
- In depth knowledge of all aspects of outpatient booking
- Knowledge of partial/fully booking outpatient appointments
Skills
Essential
- Use of a Patient Administration system
- Able to use own initiative on day to day issues and larger issues with support
- Ability to work to deadlines.
- Able to work with a range of professionals
- Able to display attention to detail.
- Flexible approach to work.
- Good interpersonal approach.
- Team worker.
- Experience dealing with the public, particularly in stressful situations and ability to empathise and understand the needs of patients and visitors
- Excellent verbal and written communication manner.
Desirable
- Keyboard Skills
- Audit Experience
Person Specification
Qualifications
Essential
- GCSE Maths and English or equivalent.
- ECDL, CLAIT or IBT qualification or be working towards one of these.
- Current employee of a LAASP organisation
Desirable
- NVQ 3 in Team Leading and Line Management or equivalent
Experience
Essential
- Demonstrable NHS experience.
- Health Records Experience
- Supervisory Experience minimum 2 years in a Health Records Environment
- Experience of booking outpatient clinics
Knowledge
Essential
- In depth knowledge of all aspects of outpatient booking
- Knowledge of partial/fully booking outpatient appointments
Skills
Essential
- Use of a Patient Administration system
- Able to use own initiative on day to day issues and larger issues with support
- Ability to work to deadlines.
- Able to work with a range of professionals
- Able to display attention to detail.
- Flexible approach to work.
- Good interpersonal approach.
- Team worker.
- Experience dealing with the public, particularly in stressful situations and ability to empathise and understand the needs of patients and visitors
- Excellent verbal and written communication manner.
Desirable
- Keyboard Skills
- Audit Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
