Job summary
This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women's Hospital or, The Walton Centre.
A new and exciting opportunity has arisen for substantive recruitment as the Head of Operations to lead the Surgical Specialties Care Group - Breast & Endocrine, Renal Transplant and Urology.
The Head of Operations will be responsible for leading the effective and efficient delivery of the day to day operational performance of the Care Group ensuring sustainable delivery of high quality patient care, safety processes, operational standards and quality/service improvement programmes for services delivered on the Royal site.
They will have extensive experience in a leadership role within an Acute Hospital setting, including a proven track record of performance management of services and delivery. They will be required to demonstrate experience of successful management of change and have experience of developing teams, using appraisal and accountability frameworks.
The successful candidates will support the development of an open and engaging culture for patients and staff that encourages excellence in clinical practice, facilitates team working and multi professional care delivery.
Main duties of the job
Reporting to the Divisional Director of Operations, the post holder will be an integral member of the Care Group's Senior Leadership Team and will be fully accountable for the delivery of the Care Group's operational and financial performance. They will take a lead role in both shaping and delivering the Care Group's strategy in conjunction with both the Divisional and Trust's overall strategies and objectives.
The Head of Operations will work with the Clinical Directors and Lead Nurse/AHPs to drive operational performance and planning within the Care group. The post holder will work closely with other Divisions, Corporate Directors and external partners in order to achieve Trust objectives and make a positive contribution to the provision of health services across the local economy.
We want our operational teams to support delivery of high quality care to patients accessing our services and in turn we want to make this the "Best Place to Work" for our staff, investing continually in their development. Liverpool University NHS FT can offer you access to leadership and team development, coaching, and flexible working.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit theircareers page.
Job description
Job responsibilities
Specifically, the Head of Operations is accountable for:Functioning at a senior level within the Care Group leadership team, proactively leading and providing solutions to resolve complex operational issues, in accordance with agreed Divisional objectives, targets, quality standards and resource constraints.
The Head of Operations will lead the implementation of patient centred clinical operational strategy and plans, ensuring that systems and processes are in place to comply with relevant legislation and governance requirements, linking with external bodies such as commissioners about service developments, contracts and clinical care pathways whilst utilising the expertise and skills of the wider Divisional team.
As the lead member of the Care Group team, the Head of Operations defines the strategic direction and policy setting for the Division, forming an essential communications link between the Division, Care Group and relevant external organisations, demonstrating a coaching style of leadership in ensuring that clinical, staff and stakeholder engagement is reflected in the decision making process.
The Head of Operations will provide a highly visible, accessible and authoritative presence in order to support the delivery of Divisional and the Trusts overall objectives and service priorities.
The Head of Operations will be fully accountable for the Care Groups budgets and will monitor the income for the Care Group alongside controlling all pay spend (to include bank/locum and agency staff costs and controls) and also non-pay.
The Head of Operations will lead the schemes to ensure achievement of the QEP target for the Care Group and represent the senior team at appropriate meetings to monitor financial performance in all these areas.
The Head of Operations will deputise for the Divisional Director of Operations, including representing them at divisional level/sub-board level meetings. The post holder has line management responsibility for the Deputy Head of Operations and other identified direct reports.
For further information, please refer to the attached job description.
Job description
Job responsibilities
Specifically, the Head of Operations is accountable for:Functioning at a senior level within the Care Group leadership team, proactively leading and providing solutions to resolve complex operational issues, in accordance with agreed Divisional objectives, targets, quality standards and resource constraints.
The Head of Operations will lead the implementation of patient centred clinical operational strategy and plans, ensuring that systems and processes are in place to comply with relevant legislation and governance requirements, linking with external bodies such as commissioners about service developments, contracts and clinical care pathways whilst utilising the expertise and skills of the wider Divisional team.
As the lead member of the Care Group team, the Head of Operations defines the strategic direction and policy setting for the Division, forming an essential communications link between the Division, Care Group and relevant external organisations, demonstrating a coaching style of leadership in ensuring that clinical, staff and stakeholder engagement is reflected in the decision making process.
The Head of Operations will provide a highly visible, accessible and authoritative presence in order to support the delivery of Divisional and the Trusts overall objectives and service priorities.
The Head of Operations will be fully accountable for the Care Groups budgets and will monitor the income for the Care Group alongside controlling all pay spend (to include bank/locum and agency staff costs and controls) and also non-pay.
The Head of Operations will lead the schemes to ensure achievement of the QEP target for the Care Group and represent the senior team at appropriate meetings to monitor financial performance in all these areas.
The Head of Operations will deputise for the Divisional Director of Operations, including representing them at divisional level/sub-board level meetings. The post holder has line management responsibility for the Deputy Head of Operations and other identified direct reports.
For further information, please refer to the attached job description.
Person Specification
Skills
Essential
- Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
- A high level of communication skills, to include but not exclusively, mediation, negotiation, consultation, facilitation, presentation, training and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts.
- Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
- Analyse detailed data and information, including preparing responses to issues, weighing risks and forming judgements often within tight timescales
- Initiate, develop, coordinate and implement business planning processes on behalf of the Care Group
- Initiate, develop, coordinate and implement business planning processes on behalf of the Care Group
- Coordinate and lead Care Group activity to meet challenging performance targets within tight financial controls
- Implement agreed policy on behalf of the Care Group and ensure successful implementation
- IT literate and able to use standard office software and bespoke systems
- Cope with competing priorities and a demanding workload
- Deal with uncertainty and complexity in a political environment
- Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day
Desirable
- Research detailed information, and use audit skills to applying findings to influence practice and develop business cases/plans
- Imaginative and innovative in developing new ways of working in meeting patient care and service needs
LAASP Employee
Essential
Qualifications
Essential
- Degree level or equivalent extensive experience
- Management qualification, MBA or equivalent extensive experience
Experience
Essential
- Demonstrable experience at a senior level in healthcare delivery, with responsibility for operational delivery including clinical quality, people management, budget responsibility and successful delivery of performance targets within strict financial controls.
Knowledge
Essential
- Understanding and appreciation of diversity
- Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services.
- Principles and impact of the NHS Constitution
- Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems
Desirable
- Knowledge and understanding of governance arrangements and standards in the NHS and the wider health and social care economy
Person Specification
Skills
Essential
- Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
- A high level of communication skills, to include but not exclusively, mediation, negotiation, consultation, facilitation, presentation, training and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts.
- Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
- Analyse detailed data and information, including preparing responses to issues, weighing risks and forming judgements often within tight timescales
- Initiate, develop, coordinate and implement business planning processes on behalf of the Care Group
- Initiate, develop, coordinate and implement business planning processes on behalf of the Care Group
- Coordinate and lead Care Group activity to meet challenging performance targets within tight financial controls
- Implement agreed policy on behalf of the Care Group and ensure successful implementation
- IT literate and able to use standard office software and bespoke systems
- Cope with competing priorities and a demanding workload
- Deal with uncertainty and complexity in a political environment
- Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day
Desirable
- Research detailed information, and use audit skills to applying findings to influence practice and develop business cases/plans
- Imaginative and innovative in developing new ways of working in meeting patient care and service needs
LAASP Employee
Essential
Qualifications
Essential
- Degree level or equivalent extensive experience
- Management qualification, MBA or equivalent extensive experience
Experience
Essential
- Demonstrable experience at a senior level in healthcare delivery, with responsibility for operational delivery including clinical quality, people management, budget responsibility and successful delivery of performance targets within strict financial controls.
Knowledge
Essential
- Understanding and appreciation of diversity
- Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services.
- Principles and impact of the NHS Constitution
- Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems
Desirable
- Knowledge and understanding of governance arrangements and standards in the NHS and the wider health and social care economy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
