Job summary
The post will provide an administrative function to support the 18 weeks Referral to Treatment (RTT)agenda. This will include validation of computerised records and, if appropriate, making anynecessary amendments. They will respond to the needs of the Trust and make decisions usinginformation held on the hospital PAS or from regular reports produced by the Digital IntelligenceDepartment. On occasions Directorates or others may request amendments to be made as a resultof their own validations.
This role will utilise multiple data sources, both internal and external, to validate activity recorded onTrust systems, identifying areas of concern and escalating them for further investigation to becompleted. Where appropriate, the role will be required to revise data recorded on Trust systems, toensure that it accurately reflects the patients pathway.
The post holder will be computer literate with good communication skills, an understanding of patientinformation systems and a good knowledge of the principles behind the RTT agenda.
Main duties of the job
To validate patient records to ensure correct RTT pathways are recorded as accurately aspossible on the Trust core patient record system.? Organise own day to day tasks and activities from information produced by pre-definedprocedures or reports. The workload will be determined by the supervisor depending on thecurrent agenda within the department? Make any necessary amendments to Trust core patient record system.? Make suitable comments in the notes section of the patients' record, where records arevalidated and found to be correct.? Communicate with internal and external individuals in a secure manner to ensure informationis of the highest quality in accordance with Trust policies.
To respond to routine requests for information and deal with any telephone enquiries, eitherinternal or external, as appropriate to the post. Where these are beyond the expectations ofthe post holder, or they are unsure of how to proceed, then these should be referred to thesupervisor or more senior members of the RTT Central team.? To provide clerical support within the department as required.? To communicate effectively with colleagues, directorates, relevant departments and otherprofessionals concerning issues relating to RTT. Including the Feedback of errors tocolleagues as and when required and raise the awareness of the Information Quality andvalidation agenda.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Job description
Job responsibilities
To validate patient records to ensure correct RTT pathways are recorded as accurately aspossible on the Trust core patient record system. Organise own day to day tasks and activities from information produced by pre-definedprocedures or reports. The workload will be determined by the supervisor depending on thecurrent agenda within the department Make any necessary amendments to Trust core patient record system. Make suitable comments in the notes section of the patients record, where records arevalidated and found to be correct. Communicate with internal and external individuals in a secure manner to ensure informationis of the highest quality in accordance with Trust policies.
To respond to routine requests for information and deal with any telephone enquiries, eitherinternal or external, as appropriate to the post. Where these are beyond the expectations ofthe post holder, or they are unsure of how to proceed, then these should be referred to thesupervisor or more senior members of the RTT Central team. To provide clerical support within the department as required. Staff will be required to have a working knowledge of Trust core patient record system andthe intricacies of the RTT process. This will be achieved through job training andexperience gained through the workplace, following a period of induction. To communicate effectively with colleagues, directorates, relevant departments and otherprofessionals concerning issues relating to RTT. Including the Feedback of errors tocolleagues as and when required and raise the awareness of the Information Quality andvalidation agenda. To provide ad hoc support as determined by the line manager, head of service or the Director of Performance with routine validation of patients likely to or who are breaching the national standards
Job description
Job responsibilities
To validate patient records to ensure correct RTT pathways are recorded as accurately aspossible on the Trust core patient record system. Organise own day to day tasks and activities from information produced by pre-definedprocedures or reports. The workload will be determined by the supervisor depending on thecurrent agenda within the department Make any necessary amendments to Trust core patient record system. Make suitable comments in the notes section of the patients record, where records arevalidated and found to be correct. Communicate with internal and external individuals in a secure manner to ensure informationis of the highest quality in accordance with Trust policies.
To respond to routine requests for information and deal with any telephone enquiries, eitherinternal or external, as appropriate to the post. Where these are beyond the expectations ofthe post holder, or they are unsure of how to proceed, then these should be referred to thesupervisor or more senior members of the RTT Central team. To provide clerical support within the department as required. Staff will be required to have a working knowledge of Trust core patient record system andthe intricacies of the RTT process. This will be achieved through job training andexperience gained through the workplace, following a period of induction. To communicate effectively with colleagues, directorates, relevant departments and otherprofessionals concerning issues relating to RTT. Including the Feedback of errors tocolleagues as and when required and raise the awareness of the Information Quality andvalidation agenda. To provide ad hoc support as determined by the line manager, head of service or the Director of Performance with routine validation of patients likely to or who are breaching the national standards
Person Specification
Qualifications
Essential
- GCSE/equivalent including Maths & English/NVQ 2 or equivalent
- IT Qualification (ECDL, CLAIT, GCSE or ITQ) or equivalent
Experience
Essential
- Demonstrable clerical experience
Knowledge
Essential
- Knowledge of Patient Administration System
- Full understanding of 18 week referral to treatment (RTT) issues
Skills
Essential
- Able to use own initiative with support from supervisor
- Able to work with a range of professionals
- Ability to work to deadlines
- Able to display attention to detail
- Keyboard and mouse skills
- Able to suggest more effective methods of operation
- Flexible approach to work
- Good interpersonal approach
- Team worker
- Excellent verbal and written communication manner
- Good organisational skills
- Confidentiality awareness
Desirable
- Previous office experience
Other
Essential
- Reliability
- Willingness to assist colleagues
- Will be required to undergo training courses to support role
Person Specification
Qualifications
Essential
- GCSE/equivalent including Maths & English/NVQ 2 or equivalent
- IT Qualification (ECDL, CLAIT, GCSE or ITQ) or equivalent
Experience
Essential
- Demonstrable clerical experience
Knowledge
Essential
- Knowledge of Patient Administration System
- Full understanding of 18 week referral to treatment (RTT) issues
Skills
Essential
- Able to use own initiative with support from supervisor
- Able to work with a range of professionals
- Ability to work to deadlines
- Able to display attention to detail
- Keyboard and mouse skills
- Able to suggest more effective methods of operation
- Flexible approach to work
- Good interpersonal approach
- Team worker
- Excellent verbal and written communication manner
- Good organisational skills
- Confidentiality awareness
Desirable
- Previous office experience
Other
Essential
- Reliability
- Willingness to assist colleagues
- Will be required to undergo training courses to support role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
