Job summary
This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women's Hospital or, The Walton Centre.
A new and exciting opportunity has arisen for substantive recruitment as Associate Director of Operations. Reporting to the Divisional Director of Operations for Surgery, the postholder will have the opportunity to work closely with both the Divisional and Hospital Leadership Teams on the Royal site to shape strategic direction and improvements in key workstreams related to improving operational performance. The portfolio associated with this post is Elective and Cancer.
You will work alongside multiple Divisions, HLT, Corporate Directors and external partners in order to achieve Trust objectives. Although based within the Division of Surgery, the role will have cross-Divisional responsibilities and will work closely with the Site Director of Operations to deliver key objectives.
They will have extensive experience in a leadership role within an Acute Hospital setting, including a proven track record of performance management of services and delivery, preferable with a background in Surgical Specialties. They will be required to demonstrate experience of successful management of change and have experience of developing teams, using appraisal and accountability frameworks.
Main duties of the job
You will be responsible for the effective and efficient delivery of the day-to-day operational performance in his / her portfolio ensuring sustainable delivery of high-quality patient care, safety processes, operational standards and quality / service improvement programmes. The post holder will work closely with the Divisional Director of Operations and Site Director of Operations in monitoring performance against objectives and in ensuring high standards of corporate governance are adhered to.
You will provide operational leadership to Care Groups Leads to ensure consistent and high-quality services are delivered across their respective area of responsibility. The post holder will support the development of an open and engaging culture for patients and staff that encourages excellence in clinical practice, facilitates team working and multi professional care delivery. They will also ensure teams adhere to Trust values and behaviours.
You will support the development of an open and engaging culture for patients and staff that encourages excellence in clinical practice, facilitates team working and multi professional care delivery.
We want our operational teams to support delivery of high quality care to patients accessing our services and in turn we want to make this the "Best Place to Work" for our staff, investing continually in their development. Liverpool University NHS FT can offer you access to leadership and team development, coaching, and flexible working
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit theircareers page.
Job description
Job responsibilities
Service Delivery & Performance Management
- Delivery of all national and local performance standards through the establishment ofdivisional / site performance objectives and appropriate infrastructure to support the level ofperformance required and ensure regulatory requirements are achieved.
- Support Clinical Leads and Lead Nurses to ensure excellent and reliable patient care isdelivered through continuous improvement in quality of care and monitoring of high standardsof service delivery.
- Ensure Divisional teams utilise performance information to facilitate the monitoring ofperformance and develop recovery to improve efficiency and quality.
- Develop an effective and transparent performance management framework which ensuresclear accountability for delivery across Care Groups, prompt recovery of under-performanceand recognising success.
- Delegated budget responsibility for the Division or delegated team ensuring that the Divisionmeets its financial targets and delivers agreed cost improvement programmes with theTrusts corporate financial obligations.
- Participate in the Trusts on call arrangements out of hours ensuring that internal and external escalation procedures are clear and followed at all times.
- Provide regular performance, project plans and exception reports to Divisions, HLT, Executive Leads and Trust Board Committees.
- Lead on projects which may be necessary to deliver operational performance and/or costand service improvement plans.
- To develop policies and procedures and maintain awareness of relevant regulatory andgovernment policies in relation to all aspects of the organisation
Planning and Commissioning
- Play a key role in engaging staff in the development and implementation of servicereconfigurations, particularly in relation to proposed changes ensuring benefits identified arerealised.
- Lead on the Divisional / Site Quality Improvement / Transformation programme in collaborationwith the Trusts Quality Improvement / Transformation Teams. This will include identifying,developing and delivering appropriate service improvements / reconfigurations.
- Lead on the Divisional / Site contribution where required to the annual planning process,ensuring realistic and achievable plans are developed in order to deliver Divisional and Trust objectives.
- Ensure that operational plans are based on an understanding of expected demand and requiredcapacity to meet short and medium term objectives. Ensure that these plans include longterm and innovative workforce planning to ensure the ongoing sustainability of clinical services.
- In conjunction with the contracts team, contribute towards the contracting process withcommissioners to ensure that clinical and operational priorities are considered.
- Take a lead role with regards to the Divisions planning and implementation of the Trusts estatesstrategy and capital programme.
- Lead the Division / Site (where required) with external developments and servicereconfigurations.
- In collaboration with the Divisional Director of Operations, Site Director of Operations and theTrusts Director of Strategy, oversee and support the production and assessment of plans andbusiness cases for approval by the Executive Team.
- Work with all health and social partners in demand and capacity planning (including winterplanning) and in developing/changing services accordingly to meet future needs.
Leadership
- Develop and sustain an organisational culture that supports distributed leadership for thedelivery of high-quality services and budgetary/cost efficiency targets and empowers localdecision making.
- Lead and promote a culture of continuous improvement, innovation and high performancethough the development of a shared vision and teamwork.
- Develop effective relationships to ensure the clinical and operational teams have an opportunityto influence the management, planning of and development of services within the Site.
- Develop effective partnerships with Divisions, corporate functions, health and social care partnersand patients in the planning, improvement and evaluation of services.
- To contribute fully to the Trusts overall strategy and promote strong partnerships internally andwithin the broader health community.
Management
- Provide operational leadership to the Divisional operational team in partnership with the Divisional Triumvirate to deliver the Divisional and Trust priorities (where required).
- Support in Developing workforce plans for the Division / Site ensuring that professional and nonprofessional workforce requirements are planned to ensure that the Division has the rightpeople in the right place at the right time
- Fully encourage and participate in organisational and management development activitiesdesigned to enhance Trust, Site, Divisional team and individual capacity and capability.
Corporate Governance
- Support the Divisional Director of Operations and the Site Director of Operations in ensuringthat the Trust meets all statutory and regulatory requirements.
- Adhere to all Trust HRM policies and procedures, ensuring compliance with employmentlegislation and regulation.
- Ensure operational delivery and performance is achieved within the Trusts StandingOrders and Standing Financial Instructions and Scheme of Delegation.
- Supporting the Divisional Director of Operations to ensure an effective management structureis in place across the Division and that all staff have clear roles, responsibilities andunderstand priorities and expectations.
- Adhere to the standards set out in the NHS Code of Conduct for Managers and at all timesact in a manner consistent with the values of the Trust.
On Call
- Participate in the Tactical On-Call Rota
Job description
Job responsibilities
Service Delivery & Performance Management
- Delivery of all national and local performance standards through the establishment ofdivisional / site performance objectives and appropriate infrastructure to support the level ofperformance required and ensure regulatory requirements are achieved.
- Support Clinical Leads and Lead Nurses to ensure excellent and reliable patient care isdelivered through continuous improvement in quality of care and monitoring of high standardsof service delivery.
- Ensure Divisional teams utilise performance information to facilitate the monitoring ofperformance and develop recovery to improve efficiency and quality.
- Develop an effective and transparent performance management framework which ensuresclear accountability for delivery across Care Groups, prompt recovery of under-performanceand recognising success.
- Delegated budget responsibility for the Division or delegated team ensuring that the Divisionmeets its financial targets and delivers agreed cost improvement programmes with theTrusts corporate financial obligations.
- Participate in the Trusts on call arrangements out of hours ensuring that internal and external escalation procedures are clear and followed at all times.
- Provide regular performance, project plans and exception reports to Divisions, HLT, Executive Leads and Trust Board Committees.
- Lead on projects which may be necessary to deliver operational performance and/or costand service improvement plans.
- To develop policies and procedures and maintain awareness of relevant regulatory andgovernment policies in relation to all aspects of the organisation
Planning and Commissioning
- Play a key role in engaging staff in the development and implementation of servicereconfigurations, particularly in relation to proposed changes ensuring benefits identified arerealised.
- Lead on the Divisional / Site Quality Improvement / Transformation programme in collaborationwith the Trusts Quality Improvement / Transformation Teams. This will include identifying,developing and delivering appropriate service improvements / reconfigurations.
- Lead on the Divisional / Site contribution where required to the annual planning process,ensuring realistic and achievable plans are developed in order to deliver Divisional and Trust objectives.
- Ensure that operational plans are based on an understanding of expected demand and requiredcapacity to meet short and medium term objectives. Ensure that these plans include longterm and innovative workforce planning to ensure the ongoing sustainability of clinical services.
- In conjunction with the contracts team, contribute towards the contracting process withcommissioners to ensure that clinical and operational priorities are considered.
- Take a lead role with regards to the Divisions planning and implementation of the Trusts estatesstrategy and capital programme.
- Lead the Division / Site (where required) with external developments and servicereconfigurations.
- In collaboration with the Divisional Director of Operations, Site Director of Operations and theTrusts Director of Strategy, oversee and support the production and assessment of plans andbusiness cases for approval by the Executive Team.
- Work with all health and social partners in demand and capacity planning (including winterplanning) and in developing/changing services accordingly to meet future needs.
Leadership
- Develop and sustain an organisational culture that supports distributed leadership for thedelivery of high-quality services and budgetary/cost efficiency targets and empowers localdecision making.
- Lead and promote a culture of continuous improvement, innovation and high performancethough the development of a shared vision and teamwork.
- Develop effective relationships to ensure the clinical and operational teams have an opportunityto influence the management, planning of and development of services within the Site.
- Develop effective partnerships with Divisions, corporate functions, health and social care partnersand patients in the planning, improvement and evaluation of services.
- To contribute fully to the Trusts overall strategy and promote strong partnerships internally andwithin the broader health community.
Management
- Provide operational leadership to the Divisional operational team in partnership with the Divisional Triumvirate to deliver the Divisional and Trust priorities (where required).
- Support in Developing workforce plans for the Division / Site ensuring that professional and nonprofessional workforce requirements are planned to ensure that the Division has the rightpeople in the right place at the right time
- Fully encourage and participate in organisational and management development activitiesdesigned to enhance Trust, Site, Divisional team and individual capacity and capability.
Corporate Governance
- Support the Divisional Director of Operations and the Site Director of Operations in ensuringthat the Trust meets all statutory and regulatory requirements.
- Adhere to all Trust HRM policies and procedures, ensuring compliance with employmentlegislation and regulation.
- Ensure operational delivery and performance is achieved within the Trusts StandingOrders and Standing Financial Instructions and Scheme of Delegation.
- Supporting the Divisional Director of Operations to ensure an effective management structureis in place across the Division and that all staff have clear roles, responsibilities andunderstand priorities and expectations.
- Adhere to the standards set out in the NHS Code of Conduct for Managers and at all timesact in a manner consistent with the values of the Trust.
On Call
- Participate in the Tactical On-Call Rota
Person Specification
Qualifications
Essential
- Educated to degree level
- Masters degree or qualification in leadership or management
- Evidence of professional and personal development within the last two years
Experience
Essential
- Professional specialist knowledge covering more than one relevant discipline including clinical services, finance and HR gained through Masters Degree or significant proven experience
Knowledge
Essential
- Extensive experience in a senior management role within an Acute Hospital setting
- Extensive resource management experience within an operational environment including clinical service provision, finance, HR, change management & service improvements
- Successful management of change within a large complex health care setting
- Through understanding of operational services
- Experience of developing business plans which support / deliver corporate and divisional objectives
- Proven track record / performance management of services and delivery
- Knowledge of key performance indicators and compliance
- Through understanding of governance and risk
- Experience of developing teams, using appraisal and accountability frameworks to support this
- 3 Demonstrate thorough knowledge of the NHS and the modernisation agenda particularly in relation to Quality Improvement projects
Skills
Essential
- Well developed leadership and motivational skills
- Excellent interpersonal skills
- Patient focused approach
- Excellent planning and organisational skills
- Political awareness
- Judgement and analytical skills
- Ability to influence, persuade and negotiate at all levels.
- Highly motivated, energetic and enthusiastic
- Ability to prioritise own and others' workloads effectively to meet tight deadlines whilst managing conflicting priorities
- Ability to work independently as well as part of a team
- Capacity to build and develop teams and maintain positive working relationships at all levels
LAASP Employee
Essential
- Current employee of a LAASP organisation
Person Specification
Qualifications
Essential
- Educated to degree level
- Masters degree or qualification in leadership or management
- Evidence of professional and personal development within the last two years
Experience
Essential
- Professional specialist knowledge covering more than one relevant discipline including clinical services, finance and HR gained through Masters Degree or significant proven experience
Knowledge
Essential
- Extensive experience in a senior management role within an Acute Hospital setting
- Extensive resource management experience within an operational environment including clinical service provision, finance, HR, change management & service improvements
- Successful management of change within a large complex health care setting
- Through understanding of operational services
- Experience of developing business plans which support / deliver corporate and divisional objectives
- Proven track record / performance management of services and delivery
- Knowledge of key performance indicators and compliance
- Through understanding of governance and risk
- Experience of developing teams, using appraisal and accountability frameworks to support this
- 3 Demonstrate thorough knowledge of the NHS and the modernisation agenda particularly in relation to Quality Improvement projects
Skills
Essential
- Well developed leadership and motivational skills
- Excellent interpersonal skills
- Patient focused approach
- Excellent planning and organisational skills
- Political awareness
- Judgement and analytical skills
- Ability to influence, persuade and negotiate at all levels.
- Highly motivated, energetic and enthusiastic
- Ability to prioritise own and others' workloads effectively to meet tight deadlines whilst managing conflicting priorities
- Ability to work independently as well as part of a team
- Capacity to build and develop teams and maintain positive working relationships at all levels
LAASP Employee
Essential
- Current employee of a LAASP organisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
