Liverpool University Hospitals NHS Foundation Trust

Clerical Officer/ Waiting list Clerk - Endoscopy

The closing date is 20 October 2025

Job summary

An exciting opportunity has arisen on the Endoscopy Unit for the position of Clerical Officer Administrative Support/Waiting lists Clerk.

The successful candidate needs to provide and maintain an efficient and effective administrative service in line with local policies and procedures.

To manage and monitor an Endoscopy waiting list to ensure that tests and procedures are carried out within the specified Government targets and agreed protocols.

**Please note this vacancy will close once sufficient applications have been received**.

Main duties of the job

Generaland Administrativeduties will include:

Maintain an efficient and effective administrative service
Routine duties include: answering telephone enquiries, updating the computer database.
Checking the waiting lists on a daily basis, and checking any new referrals that may come through and adding them on to the IPM lists.
Booking appointments
Sending out patients appointment letters.
Maintain professional standards in appearance, behaviour and punctuality.
Excellent IT skills.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services

Date posted

13 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

287-AMED-201-25

Job locations

Aintree University Hospital

Lower Lane

Liverpool

L9 9AP

Job description

Job responsibilities

To provide and maintain an efficient and effective administrative service.

Routine duties include; answering telephone enquiries, updating computer databases, filing, case note requests and preparation.

Dealing effectively with mail, redirecting where necessary. Prioritise and organise own workload daily.

Suggest changes in practice to local systems and processes to ensure that the service is as efficient and effective as possible.

Undertake reception duties, greeting and registering patients and answering the telephone.

Deal efficiently with all hospital staff and visitors. Maintain professional standards in appearance, behaviour and punctuality.

Assist in training and supervision of new members of staff, whilst carrying out ones own duties.

Job description

Job responsibilities

To provide and maintain an efficient and effective administrative service.

Routine duties include; answering telephone enquiries, updating computer databases, filing, case note requests and preparation.

Dealing effectively with mail, redirecting where necessary. Prioritise and organise own workload daily.

Suggest changes in practice to local systems and processes to ensure that the service is as efficient and effective as possible.

Undertake reception duties, greeting and registering patients and answering the telephone.

Deal efficiently with all hospital staff and visitors. Maintain professional standards in appearance, behaviour and punctuality.

Assist in training and supervision of new members of staff, whilst carrying out ones own duties.

Person Specification

Experience

Essential

Have demonstrable experience and knowledge of service improvement systems.

Knowledge

Essential

A good working knowledge of computers and software packages/ECDL
Understanding of a broad range of administrative processes
Able to demonstrate and understanding of a wide range of local hospitals systems/ processes and policies

Skills

Essential

Good basic numeracy skills.
Excellent interpersonal skills ability to communicate at all levels
Should be able to present data and information in a useful and understandable format.
Have good negotiation skills.

Qualifications

Essential

RSAII or equivalent

Person Specification

Experience

Essential

Have demonstrable experience and knowledge of service improvement systems.

Knowledge

Essential

A good working knowledge of computers and software packages/ECDL
Understanding of a broad range of administrative processes
Able to demonstrate and understanding of a wide range of local hospitals systems/ processes and policies

Skills

Essential

Good basic numeracy skills.
Excellent interpersonal skills ability to communicate at all levels
Should be able to present data and information in a useful and understandable format.
Have good negotiation skills.

Qualifications

Essential

RSAII or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Lower Lane

Liverpool

L9 9AP

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Lower Lane

Liverpool

L9 9AP

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)