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Liverpool University Hospitals NHS Foundation Trust

Clerical Officer

The closing date is 27 October 2025

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Job summary

We are looking to recruit a Receptionist/Admin Clerk to join our administrative team in this busy, friendly department.The postholder will be based within the Physiotherapy Department and cover busy public facing reception desks and back office areas. Therefore applicants must display excellent verbal and written communication skills. Dealing with the public as well as colleagues in person, telephone and email communication is key to this role. This, together with carrying out admin tasks in the office will make this a varied and interesting role. Applicants will need excellent keyboard skills and have the ability to learn a range of computerised systems. The ability to adapt to new environments, be flexible and approachable is essential.

Main duties of the job

To provide a quality booking and reception service within Therapies.

Use hospital systems to book / cancel patient appointments.

Deal face to face with patient/clinicians queries and also over the phone.

Provide late cover when required and may be required to work flexibly across 3 sites when required to cover annual leave etc.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit their careers page.

Details

Date posted

13 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

287-DSS-120-25

Job locations

RLH

Prescot Street

Liverpool

L9 7AL


Job description

Job responsibilities

Provide a quality booking and reception service within Therapies.

Use hospital systems to book / cancel patient appointments.

Deal face to face with patient/clinicians queries and also over the phone.

Provide late cover when required and may be required to work flexibly across 3 sites when required to cover annual leave etc.

Job description

Job responsibilities

Provide a quality booking and reception service within Therapies.

Use hospital systems to book / cancel patient appointments.

Deal face to face with patient/clinicians queries and also over the phone.

Provide late cover when required and may be required to work flexibly across 3 sites when required to cover annual leave etc.

Person Specification

Qualifications

Essential

  • Computer / typing skills RSA2/equivalent
  • GCSE/Equivalent

Experience

Essential

  • Experience of dealing with confidential matters
  • Experience of working in a busy office

Knowledge

Essential

  • Understanding of issues around confidentiality

Skills

Essential

  • Excellent organisational skills
  • Good communication skills
  • Excellent Customer Care Skills

Desirable

  • Ability to use Word / Excel

Other

Essential

  • Ability to adapt and a flexible approach to change
Person Specification

Qualifications

Essential

  • Computer / typing skills RSA2/equivalent
  • GCSE/Equivalent

Experience

Essential

  • Experience of dealing with confidential matters
  • Experience of working in a busy office

Knowledge

Essential

  • Understanding of issues around confidentiality

Skills

Essential

  • Excellent organisational skills
  • Good communication skills
  • Excellent Customer Care Skills

Desirable

  • Ability to use Word / Excel

Other

Essential

  • Ability to adapt and a flexible approach to change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

RLH

Prescot Street

Liverpool

L9 7AL


Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

RLH

Prescot Street

Liverpool

L9 7AL


Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant CBM for Therapies

Anita Brislen

anita.brislen@liverpoolft.nhs.uk

01515293340

Details

Date posted

13 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

287-DSS-120-25

Job locations

RLH

Prescot Street

Liverpool

L9 7AL


Supporting documents

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