Job summary
Liverpool University Hospitals Foundation Trust is looking to recruit volunteers in various roles in order to enhance patient experience and support staff. We are looking for volunteers at Aintree Hospital.
Main duties of the job
As a Meet & Greet/Wayfinding Volunteer, your duties will be varied and extensive including:
- Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
- Give directions to patients and visitors as they arrive on site and escort those who need additional support to their destination.
- Support patients and visitors with infection control guidance and PPE (personal protective equipment.) - Asking them to wear a face covering, gel their hands and follow social distancing guidelines.
- Replenish the hospitals PPE stations and alert the volunteer office if you have ran out of supplies.
- Collecting and delivering miscellaneous items between departments as request by the volunteer office.
- Support the hospital in obtaining feedback from patients and their families on their experience.
- Completing basic tasks and assisting patients within the Volunteer Role Boundaries.
- Providing companionship and reassurance to patients who are waiting to be collected from hospital via ambulance.
- Acting as an "alerter "to escalate any concerns/issues to the reception team.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit theircareers page.
Job description
Job responsibilities
As a Meet & Greet/Wayfinding Volunteer, your duties will be varied and extensive including:
- Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
- Give directions to patients and visitors as they arrive on site and escort those who need additional support to their destination.
- Support patients and visitors with infection control guidance and PPE (personal protective equipment.) Asking them to wear a face covering, gel their hands and follow social distancing guidelines.
- Replenish the hospitals PPE stations and alert the volunteer office if you have ran out of supplies.
- Collecting and delivering miscellaneous items between departments as request by the volunteer office.
- Support the hospital in obtaining feedback from patients and their families on their experience.
- Completing basic tasks and assisting patients within the Volunteer Role Boundaries.
- Providing companionship and reassurance to patients who are waiting to be collected from hospital via ambulance.
- Acting as an alerter to escalate any concerns/issues to the reception team.
Job description
Job responsibilities
As a Meet & Greet/Wayfinding Volunteer, your duties will be varied and extensive including:
- Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
- Give directions to patients and visitors as they arrive on site and escort those who need additional support to their destination.
- Support patients and visitors with infection control guidance and PPE (personal protective equipment.) Asking them to wear a face covering, gel their hands and follow social distancing guidelines.
- Replenish the hospitals PPE stations and alert the volunteer office if you have ran out of supplies.
- Collecting and delivering miscellaneous items between departments as request by the volunteer office.
- Support the hospital in obtaining feedback from patients and their families on their experience.
- Completing basic tasks and assisting patients within the Volunteer Role Boundaries.
- Providing companionship and reassurance to patients who are waiting to be collected from hospital via ambulance.
- Acting as an alerter to escalate any concerns/issues to the reception team.
Person Specification
Personal Specification
Essential
- Good interpersonal skills. The ability to be welcoming, friendly, polite and caring with all patients, visitors and Trust staff. To be sensitive, compassionate and have a tactful nature.
- Good communication skills. Be a good listener and be able to give clear and concise directions
- Wayfinding Volunteers need to be reliable, honest and punctual and work with their role boundaries.
- To embody the Trust Values.
- To exercise confidentiality and discretion
Desirable
- Previous volunteering or experience of working in a health or social care environment is not required for this role, although any relevant life experiences should be detailed on the application.
Person Specification
Personal Specification
Essential
- Good interpersonal skills. The ability to be welcoming, friendly, polite and caring with all patients, visitors and Trust staff. To be sensitive, compassionate and have a tactful nature.
- Good communication skills. Be a good listener and be able to give clear and concise directions
- Wayfinding Volunteers need to be reliable, honest and punctual and work with their role boundaries.
- To embody the Trust Values.
- To exercise confidentiality and discretion
Desirable
- Previous volunteering or experience of working in a health or social care environment is not required for this role, although any relevant life experiences should be detailed on the application.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
