Job summary
Applications are invited from enthusiastic, hardworking, self-motivated and committed individuals to join our Prosthetic & Wheelchair Centre team.
Key responsibilities include reception duties, booking appointments, preparing notes, inputting data, filing, placing orders, receipting goods and managing enquiries face to face and over the telephone.
The ability to work in a busy office environment is essential, therefore, the ideal candidates should be highly organised, flexible and be able to prioritise their own and their teams workload. Excellent interpersonal and communication skills are essential, the post holder will be expected to maintain strict confidentiality and be able to communicate effectively and sensitively with a wide range of people including clients, colleagues and external agencies.
Main duties of the job
Provide a clerical/reception service to the Prosthetic & Wheelchair Centre ensuring an effective and welcoming service is provided to patients, their carer's and other visitors. To maintain the Wheelchair/Limb Database and to assist, as part of a team in the administrative arrangements for those clients requiring wheelchairs/ wheelchair repairs, artificial limbs and to be responsible for monitoring and placing all wheelchair/prosthetic orders.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Job description
Job responsibilities
Prepare clinics, ensuring that all documentation is available at the beginning of a clinic, print clinic lists and distribute appropriately. Book appointments for patients including transport when required.
Process Wheelchair/Limb referrals; create case-notes, register patients appropriately on the hospital and local databases as appropriate, ensure that all information held is accurate.
Process referrals, enquiries, complaints, equipment recalls and forward information to the appropriate staff for action.
Be responsible for placing and monitoring all Wheelchair/Limb orders using local databases and liaise with the contracted wheelchair/prosthetic company as appropriate.
Process all invoices relating to the Wheelchair/Limb service as appropriate, advise the Centre Manager of the need to raise invoices for cross charging.
Liaise with the Wheelchair Repair Service Provider/Limb contractor on behalf of the user regarding repairs, deliveries, collections and queries etc.
Maintain the new and reconditioned stock ledgers. Visit the Wheelchair Repair Service Provider on a monthly basis to undertake a paper stock check. At least on a yearly basis carry out a physical stock check in conjunction with the Rehabilitation Engineers.
Maintain the limb store, ensuring all issues are recorded. When necessary obtain condemnation of the limb from the designated person and arrange for disposal.
Ensure all patients who have attended clinic have a follow up appointment as directed by the Consultant / AHP/Prosthetist , action failed to attend, limb collection notes, delivery invoices and deceased lists.
Provide timely and accurate statistics as requested by the Centre Manager/Information Manager.
Undertake reception duties as and when required.
Job description
Job responsibilities
Prepare clinics, ensuring that all documentation is available at the beginning of a clinic, print clinic lists and distribute appropriately. Book appointments for patients including transport when required.
Process Wheelchair/Limb referrals; create case-notes, register patients appropriately on the hospital and local databases as appropriate, ensure that all information held is accurate.
Process referrals, enquiries, complaints, equipment recalls and forward information to the appropriate staff for action.
Be responsible for placing and monitoring all Wheelchair/Limb orders using local databases and liaise with the contracted wheelchair/prosthetic company as appropriate.
Process all invoices relating to the Wheelchair/Limb service as appropriate, advise the Centre Manager of the need to raise invoices for cross charging.
Liaise with the Wheelchair Repair Service Provider/Limb contractor on behalf of the user regarding repairs, deliveries, collections and queries etc.
Maintain the new and reconditioned stock ledgers. Visit the Wheelchair Repair Service Provider on a monthly basis to undertake a paper stock check. At least on a yearly basis carry out a physical stock check in conjunction with the Rehabilitation Engineers.
Maintain the limb store, ensuring all issues are recorded. When necessary obtain condemnation of the limb from the designated person and arrange for disposal.
Ensure all patients who have attended clinic have a follow up appointment as directed by the Consultant / AHP/Prosthetist , action failed to attend, limb collection notes, delivery invoices and deceased lists.
Provide timely and accurate statistics as requested by the Centre Manager/Information Manager.
Undertake reception duties as and when required.
Person Specification
Qualifications
Essential
- Computer / typing skills RSA2/equivalent
- GCSE/Equivalent
Experience
Essential
- Experience of dealing with confidential matters
- Experience of working in a busy office
Knowledge
Essential
- Understanding of issues around confidentiality
Skills
Essential
- Excellent organisational skills
- Good communication skills
- Excellent Customer Care Skills
Desirable
- Ability to use Word / Excel
Other
Essential
- Ability to adapt and a flexible approach to change
Person Specification
Qualifications
Essential
- Computer / typing skills RSA2/equivalent
- GCSE/Equivalent
Experience
Essential
- Experience of dealing with confidential matters
- Experience of working in a busy office
Knowledge
Essential
- Understanding of issues around confidentiality
Skills
Essential
- Excellent organisational skills
- Good communication skills
- Excellent Customer Care Skills
Desirable
- Ability to use Word / Excel
Other
Essential
- Ability to adapt and a flexible approach to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
