Job summary
Liverpool University Hospitals are seeking to recruit an Assistant Domestic Manager for our Royal Liverpool Hospital site. The Domestic team at LUHFT are a team that make a difference, so we are looking for passionate and highly motivated people to join our busy team,
The post holder will be responsible for the coordination of staff wellbeing and absence for the domestic team. This role involves being the central point of contact for staff reporting sickness, managing sensitive information, recording absence data, and liaising with various departments, including payroll and occupational health, the creation & delivery of sickness reports
The post holder will also play a key role in supporting managers in the management of sickness absence and ensuring appropriate staffing levels are maintained by roster coordination.
Experience within a healthcare environment would be beneficial. In addition, due to the size and nature of the department, there may be occasional late finishes, and occasional weekend and bank holiday working. Flexibility is therefore essential.
The post is 37.5 hours per week, working Monday - Friday.
Main duties of the job
You will be a key member of the Domestics Management Team, working closely with managers in Estates and Facilities and the wider Trust to ensure that cleaning services are delivered in line with the National Standards of Healthcare Cleanliness 2025 and the Trust's required standards.
As Wellbeing and Absence Co-ordinator you will be the central point of contact for staff reporting sickness, managing sensitive information, recording absence data, and liaising with various departments, including roster, payroll and occupational health, you will provide a key role in supporting the management of sickness absence and ensuring appropriate staffing levels.
You will provide administrative and clerical support to include word processing of correspondence and reports, update and maintenance of spreadsheets and databases, use of software packages and be able to interrogate such systems as required. You will have excellent IT skills with the ability to create and maintain excel spreadsheets.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Job description
Job responsibilities
Be the first point of contact for all sickness absence reporting within the Domestic Services team.
Accurately record staff sickness absence in line with NHS policies, procedures, and data protection requirements.
Monitor absence levels, maintain up-to-date records, and identify any patterns or areas of concern.
Liaise with Domestic Services Supervisors and Managers to ensure timely return-to-work meetings are arranged and documented.
Support line managers in applying the Trusts sickness absence policy, including escalation when trigger points are reached.
Arrange occupational health referrals and support staff with access to wellbeing resources where appropriate.
Produce regular absence reports for the Domestic Services Manager and HR department and attend sickness and wellbeing meetings.
Maintain confidentiality and handle all information sensitively and professionally.
Communicate clearly and compassionately with staff who are off sick, providing advice on reporting procedures and return-to-work processes.
Carry out general administrative tasks in relation to the Domestic Department, such as filing, updating rotas, and coordinating cover where needed.
Carry out regular Supervisor 1-1 meetings to assist in effective two-way communication and to communicate the Trusts aims and objectives to Supervisors to then cascade to Domestic staff
Ensure Health and Safety compliance including conducting meetings and documentation of Risk Assessments and Standard Operating Procedures.
To assist the Domestic services manager with the day-to-day management of the service
Any other duties as required
Job description
Job responsibilities
Be the first point of contact for all sickness absence reporting within the Domestic Services team.
Accurately record staff sickness absence in line with NHS policies, procedures, and data protection requirements.
Monitor absence levels, maintain up-to-date records, and identify any patterns or areas of concern.
Liaise with Domestic Services Supervisors and Managers to ensure timely return-to-work meetings are arranged and documented.
Support line managers in applying the Trusts sickness absence policy, including escalation when trigger points are reached.
Arrange occupational health referrals and support staff with access to wellbeing resources where appropriate.
Produce regular absence reports for the Domestic Services Manager and HR department and attend sickness and wellbeing meetings.
Maintain confidentiality and handle all information sensitively and professionally.
Communicate clearly and compassionately with staff who are off sick, providing advice on reporting procedures and return-to-work processes.
Carry out general administrative tasks in relation to the Domestic Department, such as filing, updating rotas, and coordinating cover where needed.
Carry out regular Supervisor 1-1 meetings to assist in effective two-way communication and to communicate the Trusts aims and objectives to Supervisors to then cascade to Domestic staff
Ensure Health and Safety compliance including conducting meetings and documentation of Risk Assessments and Standard Operating Procedures.
To assist the Domestic services manager with the day-to-day management of the service
Any other duties as required
Person Specification
Qualifications
Essential
- HND or equivalent in relevant area
- Supervisory or management qualification or equivalent
Experience
Essential
- Experience of domestic services management
- Experience of working as a cleaning operative within a non-healthcare environment
Desirable
- Experience of domestic services management within a healthcare environment
- Experience of working as a Domestic cleaning assistant within a healthcare environment
Skills
Essential
- Good written and verbal communication
- Excellent IT skills and the ability to use IT to generate management information
- Time Management
- People management
Knowledge
Essential
- Health & Safety
- C.O.S.H.H
- Financial management and budget control
- Technical knowledge of Domestic cleaning
Desirable
- Employment law
- Infection Control
Person Specification
Qualifications
Essential
- HND or equivalent in relevant area
- Supervisory or management qualification or equivalent
Experience
Essential
- Experience of domestic services management
- Experience of working as a cleaning operative within a non-healthcare environment
Desirable
- Experience of domestic services management within a healthcare environment
- Experience of working as a Domestic cleaning assistant within a healthcare environment
Skills
Essential
- Good written and verbal communication
- Excellent IT skills and the ability to use IT to generate management information
- Time Management
- People management
Knowledge
Essential
- Health & Safety
- C.O.S.H.H
- Financial management and budget control
- Technical knowledge of Domestic cleaning
Desirable
- Employment law
- Infection Control
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
