Job summary
** This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women's Hospital or, The Walton Centre **
The applicant must have excellent and communication skills, face to face and telephone as this role is the first point of contact for patients and visitors to the Hospital.
This role is a rewarding and a busy post.
Once fully trained the successful application will be expected to work on their own.
Main duties of the job
Reception is staffed between 8:30am to 5pm, Monday to Friday.
First point of contact for visitors, patients and staff.
Telephone enquiries
Liaising with all staff and departments across the Hospital
Training will be provided
Booking / Outcoming appointments
Preparing Clinics
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit theircareers page.
Job description
Job responsibilities
Providing administration support and general reception cover, you need to be friendly and flexible. Good keyboard skills together with an excellent telephone manner are essential as are good interpersonal skills and a commitment to customer care
Multi-task at busy reception area
Deal with telephone enquiries
Deal with enquiries as they present at the desk.
Preparing future clinics
Booking / Outcoming appointments
Job description
Job responsibilities
Providing administration support and general reception cover, you need to be friendly and flexible. Good keyboard skills together with an excellent telephone manner are essential as are good interpersonal skills and a commitment to customer care
Multi-task at busy reception area
Deal with telephone enquiries
Deal with enquiries as they present at the desk.
Preparing future clinics
Booking / Outcoming appointments
Person Specification
Skills
Essential
- Excellent organisational skills
- Good communication skills
- Excellent Customer Care Skills
Desirable
- Ability to use Word / Excel
Knowledge
Essential
- Understanding of issues around confidentiality
Other
Essential
- Ability to adapt and a flexible approach to change
LAASP Employee
Essential
- Current employee of a LAASP organisation
Qualifications
Essential
- Computer / typing skills RSA2/equivalent
- GCSE/Equivalent
Experience
Essential
- Experience of dealing with confidential matters
- Experience of working in a busy office
Person Specification
Skills
Essential
- Excellent organisational skills
- Good communication skills
- Excellent Customer Care Skills
Desirable
- Ability to use Word / Excel
Knowledge
Essential
- Understanding of issues around confidentiality
Other
Essential
- Ability to adapt and a flexible approach to change
LAASP Employee
Essential
- Current employee of a LAASP organisation
Qualifications
Essential
- Computer / typing skills RSA2/equivalent
- GCSE/Equivalent
Experience
Essential
- Experience of dealing with confidential matters
- Experience of working in a busy office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
