Job summary
To play a pivotal role in the organisation of booking the pre-operative assessment clinics across sites, supporting the pre-operative assessment nurses to provide a seamless service to elective patients prior to their admission for surgery.To liaise will Consultants and Secretaries regarding listing and admitting patients for surgery implementing changes through modernisation of the In-Patient Booking Department and the rest of the hospital
Main duties of the job
Add patients to the Waiting List with information given via e-mail and ensuring that patient's relevant information is inputted onto the hospital system, ensuring accuracy at all times, also updating new information when it is received.Send for all patients to come into relevant hospital site using the Inpatient Scheduler system booking directly into operating lists. This information comes via the Consultant, his secretary or e-mail. This requires prioritising admission dates to meet deadlines. This may mean liaising with bed bureau, wards, admissions and the patient.Select patients from specific Consultant clinician's waiting lists for admission for surgery following strict written protocols.Admit, discharge and record attendances of patients for specific Consultants.5. Arrange the booking of Ambulances for patient attending clinic6. Arrange Interpreters and Signers for patients if they are required acknowledging cultural and personal beliefs.Dec 2021Remove patients from the list when requested and inform patient, Consultant and GP as appropriate.Informing GP's of patients failure to attend pre op appointment and admission dates.Prioritise all workloads whist unsupervised in the office.Retrieve case notes as and when required and order x-rays for relevant clinics.Filing as required.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Job description
Job responsibilities
To attend all in-house training courses and meetings as required.To maintain knowledge and keep up to date with changing procedures and adhere to policies.To work within hospital and unit policies and procedures.To maintain good communications and relationships with: -Patients/relatives and carers and general publicThis job description is by no means exhaustive and is intended as a guide to the post holder. It may be changed in the light of working experience or at the discretion of the In-Patient Office Manager or In-patient Access Manager.
Job description
Job responsibilities
To attend all in-house training courses and meetings as required.To maintain knowledge and keep up to date with changing procedures and adhere to policies.To work within hospital and unit policies and procedures.To maintain good communications and relationships with: -Patients/relatives and carers and general publicThis job description is by no means exhaustive and is intended as a guide to the post holder. It may be changed in the light of working experience or at the discretion of the In-Patient Office Manager or In-patient Access Manager.
Person Specification
Qualifications
Essential
Desirable
- NVQ 2 - Customer Care/Business Admin
Experience
Desirable
- Knowledge of Trust PAS systems
- Experience and knowledge of Windows based applications
Skills
Essential
- Able to adapt to changes in practice, policies and procedures
- Experience of dealing with the public/patients
- Excellent Keyboard skills
- Good verbal and numerical skills
- Good interpersonal skills
- Able to deal with sensitive issues with tact and diplomacy
- Able to work as part of a team; Positive approach to work
- Able to relate to people from differing backgrounds
- Able to communication in a variety of settings with staff and patients at varying levels of understanding
- Able to manage personal workload effectively and be methodical and highly organised
- Able to work on own initiative
- Evidence of previous standards
- Flexible approach and able to work under pressure
- Able to maintain accurate patient records and patient information systems
Person Specification
Qualifications
Essential
Desirable
- NVQ 2 - Customer Care/Business Admin
Experience
Desirable
- Knowledge of Trust PAS systems
- Experience and knowledge of Windows based applications
Skills
Essential
- Able to adapt to changes in practice, policies and procedures
- Experience of dealing with the public/patients
- Excellent Keyboard skills
- Good verbal and numerical skills
- Good interpersonal skills
- Able to deal with sensitive issues with tact and diplomacy
- Able to work as part of a team; Positive approach to work
- Able to relate to people from differing backgrounds
- Able to communication in a variety of settings with staff and patients at varying levels of understanding
- Able to manage personal workload effectively and be methodical and highly organised
- Able to work on own initiative
- Evidence of previous standards
- Flexible approach and able to work under pressure
- Able to maintain accurate patient records and patient information systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
