Job summary
Managing the car parks on a day-to-day basis, thus ensuring clear access is maintained for emergency services and that infringements of the Trust's car park policy are dealt with and reported in the appropriate way. Communicate effectively with hospital personnel and all site users. Link with all site users to ensure full understanding of the parking options and restrictions. At times this will require tact and persuasion and there may be barriers to understanding or resistance to adherence.
Assist with access to all hospital buildings by directing users to the most appropriate location. This assistance will range from directing a visitor to parking areas to assisting a relative bringing in an extremely sick person. To help, advise and assist staff, patients and visitors on car parking issues and way finding.
Communicate with colleagues using a two-way radio Assist with day-to-day running of the car park service and respond to ad hoc requests that may compete for attention with the standard routine.
To monitor all car parks and ensure enforcement of violating vehicles using a computer-based system for the issuing of Parking Charge Notices to patrol thoroughfares and car parks to ensure compliance with parking restrictions and responding to any calls. To ensure all red routes are kept clear at all times. Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability.
Main duties of the job
- Managing the car parks on a day-to-day basis, in line with the Trust's car park policy, thus ensuring clear access is maintained for emergency services and that infringements of the Trust's car park policy are dealt with and reported in theappropriate way.
- Communicate effectively with hospital personnel and all site users ensuring that information is given and received accurately. You will be required to receive and provide work-related information orally and in writing (including work logs, site inspections, warning notices and Parking Charge Notices, e-mails, etc.). To act at all times in a manner that contributes to a positive image of the Trust, providing, as required, appropriate help, information or other assistance to all site users.
- Link with all site users (face-to-face) to ensure full understanding of the parking options and restrictions. At times this will require tact and persuasion and there may be barriers to understanding or resistance to adherence.
- Post holders are required to act on their own initiative and accept responsibility forensuring that the quality of their work meets required quality and performancestandards.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Job description
Job responsibilities
- Assist with access to all hospital buildings by directing users to the most appropriatelocation. This assistance will range from directing a visitor to parking areas toassisting a relative bringing in an extremely sick person.
- To monitor all car parks and ensure enforcement of violating vehicles using acomputer-based system for the issuing of Parking Charge Notices (this includes thetaking and storage of photographic evidence relating to the offence).
- To complete fault finding and basic maintenance on pay stations and any other parking equipment: this may require machine dismantling and re-assembling.
- Collect cash from the pay stations on a daily basis; top up pay stations with change and process all coin jams. Carry out technical audits on the machines to ensure all consumables are available and any stock control measures are taken.
- Continually monitor the fabric of the car park and surrounding areas in order to ensure service quality and performance.
- Participate as a full member of the team, e.g. supporting and training other staff, participating in team meetings.
- All team members are expected to contribute ideas and suggestions for improving service delivery in own work area and supporting initiatives aimed at helping to improve service delivery.
- Post holders are required to act on their own initiative and accept responsibility for ensuring that the quality of their work meets required quality and performance standards. Often working without immediate supervision, must be able to prioritise own workload and bring to management attention any issues which are adversely affecting service quality and performance.
- Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability.
Job description
Job responsibilities
- Assist with access to all hospital buildings by directing users to the most appropriatelocation. This assistance will range from directing a visitor to parking areas toassisting a relative bringing in an extremely sick person.
- To monitor all car parks and ensure enforcement of violating vehicles using acomputer-based system for the issuing of Parking Charge Notices (this includes thetaking and storage of photographic evidence relating to the offence).
- To complete fault finding and basic maintenance on pay stations and any other parking equipment: this may require machine dismantling and re-assembling.
- Collect cash from the pay stations on a daily basis; top up pay stations with change and process all coin jams. Carry out technical audits on the machines to ensure all consumables are available and any stock control measures are taken.
- Continually monitor the fabric of the car park and surrounding areas in order to ensure service quality and performance.
- Participate as a full member of the team, e.g. supporting and training other staff, participating in team meetings.
- All team members are expected to contribute ideas and suggestions for improving service delivery in own work area and supporting initiatives aimed at helping to improve service delivery.
- Post holders are required to act on their own initiative and accept responsibility for ensuring that the quality of their work meets required quality and performance standards. Often working without immediate supervision, must be able to prioritise own workload and bring to management attention any issues which are adversely affecting service quality and performance.
- Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability.
Person Specification
Other
Essential
- Willingness to learn
- Flexibility
Skills
Essential
- Have good verbal communication skills
Knowledge
Essential
- Good understanding of Health and Safety
Desirable
- Knowledge of car parking systems
Experience
Essential
- Experience of working within a team
- Experience of working on own initiative
- Experience of working with the public
Qualifications
Essential
Desirable
Person Specification
Other
Essential
- Willingness to learn
- Flexibility
Skills
Essential
- Have good verbal communication skills
Knowledge
Essential
- Good understanding of Health and Safety
Desirable
- Knowledge of car parking systems
Experience
Essential
- Experience of working within a team
- Experience of working on own initiative
- Experience of working with the public
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
