Job summary
Are you ready for a challenge? Do you feel confident to deal with workforce information management for one of the largest Trusts in the North West?
An exciting opportunity has arisen for a motivated individual to join the Workforce Information Team at Liverpool University Hospitals NHS Foundation Trust.
We are looking for an experienced Workforce Analyst to join our team and support the trust with workforce information.
This role will be working across sites and supporting workforce teams but predominantly based in Williamson house, Wavertree technology park.
Main duties of the job
To support the Head of Workforce Systems & Information with service improvement projects and process redesign activities to streamline services and improve efficiency through the implementation of new and development of existing services.
To support the development of a robust HR Performance Framework and associated systems and processes to ensure appropriate recording and reporting of performance information.
To co-ordinate HR communications and customer service initiatives to develop and maintain collaborative customer relationships and provide relevant support and training to colleagues and customers. in relation to reports ad information.
Provide a positive and professional example to other staff acting as an 'ambassador' for Workforce Information to engender a culture of 'continual improvement' ensuring that the service maintains its professional image at all times
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
Performance and reportingSupport the development of a Workforce Information systems to record and monitor information which can be used to report on and drive improvements in service delivery.Support the development of detailed performance reports to meet requirements of Trust committees and groups and to demonstrate compliance against SLAs, internal and external assessment requirements.Monitor and report on recruitment activity and performance levels using systems such as NHS Jobs, TRAC and ESR in addition to databases and spreadsheets.Record, monitor and report on all Workforce activity, highlighting areas of non-compliance and taking action to ensure improvements are made to enable compliance with external assessment requirements.Co-ordinate and utilise performance information, in the creation of basic routine and ad-hoc reports, highlighting trends and exceptions where appropriate.
Service Improvement and Process Redesign (including training)Identify gaps in good practice and support the Head of Workforce Systems & Information in initiating the required action plans to implement process changes.Co-ordinate service improvement projects ensuing progress in recorded and risks identified and provide advice on the process and implementation of process redesign activities within the service.Support the development of process documentation ensuring adherence to identity guidelines, service standards and version control guidelines. Develop and maintain appropriate filing systems ensuring appropriate storage of both paper and electronic resources, including confidential and sensitive documents.Develop information and guidance resources and support and co-ordinate the development of training resources and the delivery of training sessions, to HR colleagues and customers, on a one-to-one and group basis.Undertake any project work as requested by the Head of Workforce Systems & Information which may include a review of existing processes against best practice, national NHS guidelines or legislation, highlighting areas requiring change and recommending changes.
Communications and Customer ServiceTo develop working relationships with colleagues and customers that are productive in terms of supporting and delivering your work and which contribute to the delivery of a professional customer focused service.Update the intranet to ensure relevant information and resources are up-to-date and available to customers, including writing news items and creating new content for the site to ensure that the site remains a useful and current resource for customers.Administer and maintain the HR Forms SharePoint systems to ensure the efficient processing of forms and availability of the service.
Additional DutiesMonitor quality of own work to ensure that the required standards of performance and ensuring adherence to SLA standards and timescales.To participate in the Trusts performance appraisal system and to undertake any identified training and development related to the post. To be responsible for the self-development of skills and competencies through participation in training and development activities and to maintain up to date technical and professional knowledge relevant to the post.Be flexible in approach to work to undertake any other duties commensurate with the Band across all teams within HR Operational Services and provide cover of absent colleagues when required.
Job description
Job responsibilities
Performance and reportingSupport the development of a Workforce Information systems to record and monitor information which can be used to report on and drive improvements in service delivery.Support the development of detailed performance reports to meet requirements of Trust committees and groups and to demonstrate compliance against SLAs, internal and external assessment requirements.Monitor and report on recruitment activity and performance levels using systems such as NHS Jobs, TRAC and ESR in addition to databases and spreadsheets.Record, monitor and report on all Workforce activity, highlighting areas of non-compliance and taking action to ensure improvements are made to enable compliance with external assessment requirements.Co-ordinate and utilise performance information, in the creation of basic routine and ad-hoc reports, highlighting trends and exceptions where appropriate.
Service Improvement and Process Redesign (including training)Identify gaps in good practice and support the Head of Workforce Systems & Information in initiating the required action plans to implement process changes.Co-ordinate service improvement projects ensuing progress in recorded and risks identified and provide advice on the process and implementation of process redesign activities within the service.Support the development of process documentation ensuring adherence to identity guidelines, service standards and version control guidelines. Develop and maintain appropriate filing systems ensuring appropriate storage of both paper and electronic resources, including confidential and sensitive documents.Develop information and guidance resources and support and co-ordinate the development of training resources and the delivery of training sessions, to HR colleagues and customers, on a one-to-one and group basis.Undertake any project work as requested by the Head of Workforce Systems & Information which may include a review of existing processes against best practice, national NHS guidelines or legislation, highlighting areas requiring change and recommending changes.
Communications and Customer ServiceTo develop working relationships with colleagues and customers that are productive in terms of supporting and delivering your work and which contribute to the delivery of a professional customer focused service.Update the intranet to ensure relevant information and resources are up-to-date and available to customers, including writing news items and creating new content for the site to ensure that the site remains a useful and current resource for customers.Administer and maintain the HR Forms SharePoint systems to ensure the efficient processing of forms and availability of the service.
Additional DutiesMonitor quality of own work to ensure that the required standards of performance and ensuring adherence to SLA standards and timescales.To participate in the Trusts performance appraisal system and to undertake any identified training and development related to the post. To be responsible for the self-development of skills and competencies through participation in training and development activities and to maintain up to date technical and professional knowledge relevant to the post.Be flexible in approach to work to undertake any other duties commensurate with the Band across all teams within HR Operational Services and provide cover of absent colleagues when required.
Person Specification
Skills
Essential
- Ability to keep and maintain good records and understand the importance of following agreed administrative procedures
- Ability to develop effective working relationships, communicating effectively and demonstrating confidence and professional credibility with colleagues and customers at all levels
- Good interpersonal and organizational skills and ability to cope well in a busy office environment
- Ability to prioritise own and others tasks and to manage conflicting demands on time and resources, to deliver objectives
- Ability to work under pressure and meet tight deadlines whilst delivering high quality work and maintaining attention to detail.
- Ability to use initiative and to demonstrate self awareness with a creative, proactive and solution driven approach
- Ability to make rational judgements on a range of facts and provide recommendations based on these judgements
- Self-motivated with the ability to work unsupervised using own initiative and demonstrating flexibility to respond to different work environments
- Ability to handle and analyse large volumes of data and present this in a focused and user friendly way
- Report writing and presentation skills.
Other
Essential
- Ability to adapt and a flexible approach to change
Knowledge
Essential
- In depth knowledge of a broad range of standard IT software such as Microsoft Office or equivalent (eg. Outlook, Word, Excel, Access, Power Point, Project, Internet Explorer, Visio, Adobe etc)
- Working knowledge of business processes
- Understanding of the importance & requirements of Data Protection and confidentiality
Experience
Essential
- Experience of a range of administrative procedures working within a business environment providing admin and advisory services to customers
- Previous work experience in a team related office environment demonstrating ability to work efficiently and methodically and manage your own workload within minimal supervision
- Experience of providing first line advice, support and training regarding business processes in line with agreed service standards
- Practical experience of using a range of IT software such as Microsoft Office or equivalent (eg. Outlook, Word, Excel, Access, PowerPoint, Internet Explorer, Project, Visio, Adobe etc)
- Significant experience of using electronic systems including web based systems and databases or equivalent to record and monitor processes, activity and performance
- Experience of providing detailed reports to a professional standard
Desirable
- Experience of co-ordinating projects
- Experience of using SharePoint
Qualifications
Essential
- NVQ 4/HND qualification Business Admin or Analysis OR NVQ 3 qualification Business Admin or Analysis PLUS demonstrable work based experience
- PowerBI trained and qualified or able to demonstrate work based experience
Desirable
- Evidence of commitments towards continued professional development
Person Specification
Skills
Essential
- Ability to keep and maintain good records and understand the importance of following agreed administrative procedures
- Ability to develop effective working relationships, communicating effectively and demonstrating confidence and professional credibility with colleagues and customers at all levels
- Good interpersonal and organizational skills and ability to cope well in a busy office environment
- Ability to prioritise own and others tasks and to manage conflicting demands on time and resources, to deliver objectives
- Ability to work under pressure and meet tight deadlines whilst delivering high quality work and maintaining attention to detail.
- Ability to use initiative and to demonstrate self awareness with a creative, proactive and solution driven approach
- Ability to make rational judgements on a range of facts and provide recommendations based on these judgements
- Self-motivated with the ability to work unsupervised using own initiative and demonstrating flexibility to respond to different work environments
- Ability to handle and analyse large volumes of data and present this in a focused and user friendly way
- Report writing and presentation skills.
Other
Essential
- Ability to adapt and a flexible approach to change
Knowledge
Essential
- In depth knowledge of a broad range of standard IT software such as Microsoft Office or equivalent (eg. Outlook, Word, Excel, Access, Power Point, Project, Internet Explorer, Visio, Adobe etc)
- Working knowledge of business processes
- Understanding of the importance & requirements of Data Protection and confidentiality
Experience
Essential
- Experience of a range of administrative procedures working within a business environment providing admin and advisory services to customers
- Previous work experience in a team related office environment demonstrating ability to work efficiently and methodically and manage your own workload within minimal supervision
- Experience of providing first line advice, support and training regarding business processes in line with agreed service standards
- Practical experience of using a range of IT software such as Microsoft Office or equivalent (eg. Outlook, Word, Excel, Access, PowerPoint, Internet Explorer, Project, Visio, Adobe etc)
- Significant experience of using electronic systems including web based systems and databases or equivalent to record and monitor processes, activity and performance
- Experience of providing detailed reports to a professional standard
Desirable
- Experience of co-ordinating projects
- Experience of using SharePoint
Qualifications
Essential
- NVQ 4/HND qualification Business Admin or Analysis OR NVQ 3 qualification Business Admin or Analysis PLUS demonstrable work based experience
- PowerBI trained and qualified or able to demonstrate work based experience
Desirable
- Evidence of commitments towards continued professional development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
