Job summary
HPB Cancer Support Worker
Band 4
37.5 Hours per week
6 Month Fixed Term
This is an exciting opportunity for a motivated and experienced Band 4 Cancer Support Worker to be involved as a key member of the Hepatobiliary Cancer Team in a new approach to co-ordinating the care and multi-disciplinary management of HPB Cancer patients.
The post holder will be an integral part of the Team, who assists, supports and co-ordinates the pathway for patients. A large part of the role is providing administrative and coordination support to patients, families, consultants, nurse specialists and other staff involved in the pathway. The successful applicant will ensure the efficient channelling and close co-ordination of the patient follow up pathway.
The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. The post holder will have excellent communication skills and be willing to undertake on-going training and development. In addition, the post holder will be able to signpost patients and carers to the relevant sources of support and information appropriate to their needs.
Main duties of the job
You will be skilled in assessing and meeting individual patient information needs, whilst facilitating access for all patients to the Holistic Needs Assessment and Care Plan being sensitive to assessing requirement for e.g. benefits advice, family support and advocacy support.
You will facilitate the organisation of, and contribute to, project steering group meetings. You will support data collection and record keeping including patient experience metrics for audit purposes and to facilitate project evaluation.
Applicants should possess excellent literacy, communication, IT and organisational skills and should be prepared to work within a flexible working environment. Previous experience working clinically with patients with cancer or other types of chronic life changing conditions is essential.
The role will report directly to the Hepatobiliary Cancer Clinical Nurse Specialists
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit theircareers page
Job description
Job responsibilities
Key Duties and Responsibilities:
The duties and responsibilities listed below should be undertaken in accordance with the levels of competence as defined in the KSF outline for this post. In addition all staff are expected to act in accordance with the values and behaviours of the Trust
- Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
- Be the point of contact for all routine enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquiries.
- Organising incoming and outgoing mail both paper and electronic.
- Maintain an accurate database of patients including systems to track interval investigations and monitor incoming health status information from patients using the system.
- Liaise with GPs/cancer services as appropriate.
- Liaise with patients and other consultants secretaries.
- Specifically assist the CNSs in coordinating care by tracking patient pathways and providing a point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.
- Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways,
- Using good communication skills, and appropriate tools and procedures, liaising as appropriate with the CNS when non routine and refer complex decisions to the team for assessment and review.
- Provide basic telephone advice and refer on or sign-post to other sources of support
- Any other appropriate task as allocated by the Clinical Nurse Specialists
Job description
Job responsibilities
Key Duties and Responsibilities:
The duties and responsibilities listed below should be undertaken in accordance with the levels of competence as defined in the KSF outline for this post. In addition all staff are expected to act in accordance with the values and behaviours of the Trust
- Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
- Be the point of contact for all routine enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquiries.
- Organising incoming and outgoing mail both paper and electronic.
- Maintain an accurate database of patients including systems to track interval investigations and monitor incoming health status information from patients using the system.
- Liaise with GPs/cancer services as appropriate.
- Liaise with patients and other consultants secretaries.
- Specifically assist the CNSs in coordinating care by tracking patient pathways and providing a point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.
- Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways,
- Using good communication skills, and appropriate tools and procedures, liaising as appropriate with the CNS when non routine and refer complex decisions to the team for assessment and review.
- Provide basic telephone advice and refer on or sign-post to other sources of support
- Any other appropriate task as allocated by the Clinical Nurse Specialists
Person Specification
Other
Essential
- Must be prepared to work across different hospital sites.
Qualifications
Essential
- Diploma level qualification or equivalent in relevant field/discipline
- GCSE English and Mathematics or equivalent
- ECDL or equivalent experience
Desirable
- Evidence of continued role development
- Willing to undertake Macmillan learning and development courses.
- Basic counselling
- NVQ in Care or similar
Experience
Essential
- Relevant Health or Social Care experience
- Experience of coaching/teaching patients and carers
Desirable
- Experience co-ordinating a patient workload.
- Previous medical secretarial experience
- Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies
Knowledge
Essential
- Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet
- Advanced knowledge of medical terminology
- Understanding of person-centred care
Desirable
- Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies
- Knowledge of relevant cancer treatments, interventions and terminology
- Understanding of Cancer Support and its role across the UK
Skills
Essential
- Able to use own initiative and work without supervision
- Able to prioritise work and work of others.
- Possess excellent communication skills
- Effective organisation skills
- Ability to communicate both verbally and non-verbally on a daily basis with people at all levels.
- Good observation skills
- Practical problems solving skills
- Ability to work flexibly dependant on the needs of the service
- Tactful and diplomatic with the ability to ask sensitively about information needs
- Ability to retrieve information from a wide range of sources and in different formats
Desirable
- Able to use own initiative and work without supervision
Person Specification
Other
Essential
- Must be prepared to work across different hospital sites.
Qualifications
Essential
- Diploma level qualification or equivalent in relevant field/discipline
- GCSE English and Mathematics or equivalent
- ECDL or equivalent experience
Desirable
- Evidence of continued role development
- Willing to undertake Macmillan learning and development courses.
- Basic counselling
- NVQ in Care or similar
Experience
Essential
- Relevant Health or Social Care experience
- Experience of coaching/teaching patients and carers
Desirable
- Experience co-ordinating a patient workload.
- Previous medical secretarial experience
- Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies
Knowledge
Essential
- Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet
- Advanced knowledge of medical terminology
- Understanding of person-centred care
Desirable
- Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies
- Knowledge of relevant cancer treatments, interventions and terminology
- Understanding of Cancer Support and its role across the UK
Skills
Essential
- Able to use own initiative and work without supervision
- Able to prioritise work and work of others.
- Possess excellent communication skills
- Effective organisation skills
- Ability to communicate both verbally and non-verbally on a daily basis with people at all levels.
- Good observation skills
- Practical problems solving skills
- Ability to work flexibly dependant on the needs of the service
- Tactful and diplomatic with the ability to ask sensitively about information needs
- Ability to retrieve information from a wide range of sources and in different formats
Desirable
- Able to use own initiative and work without supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
