Job summary
We have an exciting opportunity for a Full-time Housekeeper to join our team, here in the Endoscopy Department.
Based at our Broadgreen Diagnostic Hub, you will be the patient's first point of contact when attending the for their endoscopy appointment, ensuring that they are attended promptly on our Patient Administration System (IPM) and that they are fully supported in their attendance (interpreters are booked, patient information leaflets are available, general queries are answered etc).
You will be responsible for stock management and will liaise with the Endoscopy department at the Royal site to ensure delivery and transport of stock/kit between sites. You will ensure that the main reception area is always clean and presentable and that any maintenance issues are reported immediately to the Estates team.You will liaise with the ward sister to ensure all patient information is communicated clearly to interviewing nurses and that follow-up action is taken from the discharge team and communicated to the relevant teams
You will ensure patients have any assistance they require to eat and drink, in line with their dietary requirements before being discharged from the unit
Main duties of the job
To admit and discharge all patients for the Endoscopy unit and provide the necessary administrative support to ensure that a high quality service is provided at all times, thereby affecting a smooth and efficient running of the department.
Stock management and ordering of replacement items
Maintenance of the reception and surrounding patient-facing areas in the Diagnostic hub.
To work unsupervised but to be available to give advice to junior members of the team.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Job description
Job responsibilities
Ensuring patients have required support to enable their appointment (interpreter services, portering and transport coordination, etc)
Maintenance of reception environment
Ensuring all necessary patient documentation is prepared in advance of their arrival
Preparing patient packs to be delivered in advance of appointments
Liaising with health professionals, wards A/E and GP surgeries as required.
Registering new patients on the hospital system (IPM) PAS and adding to appropriate waiting list.
Other duties will include registering new patients on IPM, preparing patient notes, answering telephone queries and deal efficiently and professionally to the requests of all service users and patient enquiries and provide a functional flexibility to meet the demands of the service.
Due to the nature of the work you will be IT literate, able to use most Office software and work unsupervised.
Previous experience in the health sector would be an advantage and excellent customer service, the ability to work as part of a team and work to tight deadlines is essential.
You will be expected to be flexible and support the department as and when the need arises.
Job description
Job responsibilities
Ensuring patients have required support to enable their appointment (interpreter services, portering and transport coordination, etc)
Maintenance of reception environment
Ensuring all necessary patient documentation is prepared in advance of their arrival
Preparing patient packs to be delivered in advance of appointments
Liaising with health professionals, wards A/E and GP surgeries as required.
Registering new patients on the hospital system (IPM) PAS and adding to appropriate waiting list.
Other duties will include registering new patients on IPM, preparing patient notes, answering telephone queries and deal efficiently and professionally to the requests of all service users and patient enquiries and provide a functional flexibility to meet the demands of the service.
Due to the nature of the work you will be IT literate, able to use most Office software and work unsupervised.
Previous experience in the health sector would be an advantage and excellent customer service, the ability to work as part of a team and work to tight deadlines is essential.
You will be expected to be flexible and support the department as and when the need arises.
Person Specification
Qualifications
Desirable
Knowledge
Essential
- Knowledge of cleaning and food handling procedures; knowledge of CoSHH
Skills
Essential
- Ability to communicate effectively with individuals
- Ability to work as a team member and on own
- Ability to adapt to various working situations
Person Specification
Qualifications
Desirable
Knowledge
Essential
- Knowledge of cleaning and food handling procedures; knowledge of CoSHH
Skills
Essential
- Ability to communicate effectively with individuals
- Ability to work as a team member and on own
- Ability to adapt to various working situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
