Job summary
To undertake clerical duties within the office area and provide reception duties to ensure the needs of the service are met.
Main duties of the job
Following up all patients making sure each has an appointment immediately after attending clinic.
Monitor phone calls from patients, consultants and other clinical staff.
Liaise with the secretary team within Urology.
Monitor the internal email.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Job description
Job responsibilities
Follow up on all emails making sure patients have been given an appointment and relevant appointment letters have been sent.
Reception duties.
Answering phone calls from patients dealing with all their queries.
Liaise with wider admin team along with consultant/nurse teams.
Job description
Job responsibilities
Follow up on all emails making sure patients have been given an appointment and relevant appointment letters have been sent.
Reception duties.
Answering phone calls from patients dealing with all their queries.
Liaise with wider admin team along with consultant/nurse teams.
Person Specification
Qualifications
Essential
- Computer / typing skills RSA2/equivalent
- GCSE/Equivalent
Experience
Essential
- Experience of dealing with confidential matters
- Experience of working in a busy office
Knowledge
Essential
- Understanding of issues around confidentiality
Skills
Essential
- Excellent organisational skills
- Good communication skills
- Excellent Customer Care Skills
Desirable
- Ability to use Word / Excel
Other
Essential
- Ability to adapt and a flexible approach to change
Person Specification
Qualifications
Essential
- Computer / typing skills RSA2/equivalent
- GCSE/Equivalent
Experience
Essential
- Experience of dealing with confidential matters
- Experience of working in a busy office
Knowledge
Essential
- Understanding of issues around confidentiality
Skills
Essential
- Excellent organisational skills
- Good communication skills
- Excellent Customer Care Skills
Desirable
- Ability to use Word / Excel
Other
Essential
- Ability to adapt and a flexible approach to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
