Job summary
Band 2 Clerical Officer
The successful candidate will join our busy Therapy team and be responsible for greeting patients at Therapies reception, booking appointments via IPM, answering telephone queries and general office tasks. You will work closely with our existing clerical staff but also interact with the patients on the telephone. Good communication skills are essential.
Main duties of the job
Band 2 Clerical Officer
Main duties of the job
Applicants should demonstrate good IT/keyboard, communication and organisational skills. You will be required to work well under pressure. We treat high volumes of people daily. Accuracy and attention to detail is essential.
Duties will include dealing with referrals; arranging appointments; data entry; telephone enquiries and general office tasks. You need to be able to provide an optimum level of customer service to patients and staff, both in person and over the telephone.
To take responsibility for good housekeeping in the Therapies Office / Reception / Waiting area, ensuring they are kept clean and tidy.
The post holder must be self-motivated and able to work well under pressure.
Experience in the NHS would be preferable, however full training will be given.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
Band 2 Clerical Officer
The successful candidate will join our busy Therapy team and be responsible for greeting patients at Therapies reception, booking appointments via IPM, answering telephone queries and general office tasks. You will work closely with our existing clerical staff but also interact with the patients on the telephone. Good communication skills are essential.
Main duties of the job
Applicants should demonstrate good IT/keyboard, communication and organisational skills. You will be required to work well under pressure. We treat high volumes of people daily. Accuracy and attention to detail is essential.
Duties will include dealing with referrals; arranging appointments; data entry; telephone enquiries and general office tasks. You need to be able to provide an optimum level of customer service to patients and staff, both in person and over the telephone.
To take responsibility for good housekeeping in the Therapies Office / Reception / Waiting area, ensuring they are kept clean and tidy.
The post holder must be self-motivated and able to work well under pressure.
Experience in the NHS would be preferable, however full training will be given.
Job description
Job responsibilities
Band 2 Clerical Officer
The successful candidate will join our busy Therapy team and be responsible for greeting patients at Therapies reception, booking appointments via IPM, answering telephone queries and general office tasks. You will work closely with our existing clerical staff but also interact with the patients on the telephone. Good communication skills are essential.
Main duties of the job
Applicants should demonstrate good IT/keyboard, communication and organisational skills. You will be required to work well under pressure. We treat high volumes of people daily. Accuracy and attention to detail is essential.
Duties will include dealing with referrals; arranging appointments; data entry; telephone enquiries and general office tasks. You need to be able to provide an optimum level of customer service to patients and staff, both in person and over the telephone.
To take responsibility for good housekeeping in the Therapies Office / Reception / Waiting area, ensuring they are kept clean and tidy.
The post holder must be self-motivated and able to work well under pressure.
Experience in the NHS would be preferable, however full training will be given.
Person Specification
Qualifications
Essential
- Computer / typing skills RSA2/equivalent
- GCSE/Equivalent
Experience
Essential
- Experience of dealing with confidential matters
- Experience of working in a busy office
Knowledge
Essential
- Understanding of issues around confidentiality
Skills
Essential
- Excellent organisational skills
- Good communication skills
- Excellent Customer Care Skills
- Ability to use Word / Excel
Other
Essential
- Ability to adapt and a flexible approach to change
Person Specification
Qualifications
Essential
- Computer / typing skills RSA2/equivalent
- GCSE/Equivalent
Experience
Essential
- Experience of dealing with confidential matters
- Experience of working in a busy office
Knowledge
Essential
- Understanding of issues around confidentiality
Skills
Essential
- Excellent organisational skills
- Good communication skills
- Excellent Customer Care Skills
- Ability to use Word / Excel
Other
Essential
- Ability to adapt and a flexible approach to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
