Band 2 - Sleep Service Receptionist

Job summary

The Sleep Service is a fast-paced environment committed to providing high quality care for our patients. The preferred candidate will have excellent communication and organisation skills as well as good time management.

You will be required provide an efficient administrative service and communicate effectively with patients and colleagues.

A Trust-Wide Band 2 Job Description is attached but please view main duties of the job below for a more in-depth insight into the role.**Please note this vacancy will close once sufficient applications have been received**

Main duties of the job

Main duties include, but are not limited to:

• Meet and greet patients on arrival for their appointments in the Sleep Laboratory
• Book patients in and advise them where to go
• Complete outcomes following appointments and list patients on the waiting list
• Book appointments from the waiting list for a range of services
• Effectively communicate and work efficiently with a range of stakeholders such as Sleep Practitioners, Assistant Technical Officers, Administrative Staff, Patients and Carers

Other duties include a range of administrative tasks including, but not limited to:

• Preparation of paperwork for the following day
• Meet and greet walk-in patients and direct them to the right service - e.g., replenishing equipment
• Dealing with parking and concession requests
• Working with language line for patients who require interpreters
• Allocating appointment rooms within the department to staff when necessary
• Booking/ reporting ambulance patients as ready following their appointments

Training of the following systems to be provided to successful candidate:

• IPM
• ICE
• LungHealth
• InTouch
• EPRO
• PENS
• ADT Dashboard
• NHS Portal

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Liverpool

L9 7AL

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Liverpool

L9 7AL

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

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