Job summary
Liverpool University Hospitals Foundation Trust is looking to recruit volunteers in various roles in order to enhance patient experience and support staff. We are looking for volunteers at Aintree Hospital.
We are looking for people with the following attributes
- Ability to communicate with all groups of people.
- Friendly, approachable personality.
- Helpful and accommodating manner.
- Sensitive, compassionate and tactful nature.
- Ability to give clear and concise directions.
- Able to work on own or part of a team.
- Work in collaboration with the ward staff and other volunteers
- Work within their role and organisational boundaries.
- Can provide a minimum of 3 hours per week for a minimum of 6 months
- Volunteers must be aged 18 and over to volunteer on the ward
Main duties of the job
Volunteers will be expected to adhere to trust policies and procedure especially relating to Infection Prevention and Control.
Below are some of the main duties for our volunteer roles
Ward Volunteer
- Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
- Providing support, companionship and appropriate activities for patients with Dementia or Learning Disabilities
- Assisting in preparing patients for mealtimes and helping with menu choices.
- Assisting patients with eating and drinking and providing refreshments to patients
- Completing basic tasks and assisting patients within the Volunteer Role Boundaries (attached)
- Running errands for patients to purchase newspapers/magazines/snacks as required.
- Reading to patients, playing games, completing jigsaws and puzzles
- Tidying and restocking the information racks and notice boards with appropriate resources under the guidance of the Ward Manager.
- Acting as an "alerter "to escalate any concerns/issues to the Nursing Team
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Job description
Job responsibilities
Ward Volunteer
Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
Providing support, companionship and appropriate activities for patients with Dementia or Learning Disabilities
Assisting in preparing patients for mealtimes and helping with menu choices.
Assisting patients with eating and drinking and providing refreshments to patients
Feeding of patients who need addition support (only after specific training has been given)
Taking a pack of patient experience surveys to your ward area from the Volunteer Services Office for you to complete surveys with patients to collect data and feedback on the patients experience while they have been in hospital.
Completing basic tasks and assisting patients within the Volunteer Role Boundaries (attached)
Running errands for patients to purchase newspapers/magazines/snacks as required.
Tidying the patients bed space (locker tops/tables) to ensure they are clean and tidy
Contacting family to arrange for toiletries to be brought into hospital for the patient
Reading to patients, playing games, completing jigsaws and puzzles
Tidying and restocking the information racks and notice boards with appropriate resources under the guidance of the Ward Manager.
Acting as an alerter to escalate any concerns/issues to the Nursing Team
Job description
Job responsibilities
Ward Volunteer
Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
Providing support, companionship and appropriate activities for patients with Dementia or Learning Disabilities
Assisting in preparing patients for mealtimes and helping with menu choices.
Assisting patients with eating and drinking and providing refreshments to patients
Feeding of patients who need addition support (only after specific training has been given)
Taking a pack of patient experience surveys to your ward area from the Volunteer Services Office for you to complete surveys with patients to collect data and feedback on the patients experience while they have been in hospital.
Completing basic tasks and assisting patients within the Volunteer Role Boundaries (attached)
Running errands for patients to purchase newspapers/magazines/snacks as required.
Tidying the patients bed space (locker tops/tables) to ensure they are clean and tidy
Contacting family to arrange for toiletries to be brought into hospital for the patient
Reading to patients, playing games, completing jigsaws and puzzles
Tidying and restocking the information racks and notice boards with appropriate resources under the guidance of the Ward Manager.
Acting as an alerter to escalate any concerns/issues to the Nursing Team
Person Specification
Skills
Essential
- Good interpersonal skills. The ability to be welcoming, friendly, polite and caring with all patients, visitors and Trust staff. To be sensitive, compassionate and have a tactful nature.
- Good communication skills. Be a good listener and be able to work in collaboration with the ward staff and other volunteers.
- Ward Volunteers need to be reliable, honest and punctual and work with their role boundaries.
Experience
Desirable
- Previous volunteering or experience of working in a health or social care environment is not required for this role, although any relevant life experiences should be detailed on the application.
Other
Essential
- To embody the Trust Values
- To exercise confidentiality and discretion
Person Specification
Skills
Essential
- Good interpersonal skills. The ability to be welcoming, friendly, polite and caring with all patients, visitors and Trust staff. To be sensitive, compassionate and have a tactful nature.
- Good communication skills. Be a good listener and be able to work in collaboration with the ward staff and other volunteers.
- Ward Volunteers need to be reliable, honest and punctual and work with their role boundaries.
Experience
Desirable
- Previous volunteering or experience of working in a health or social care environment is not required for this role, although any relevant life experiences should be detailed on the application.
Other
Essential
- To embody the Trust Values
- To exercise confidentiality and discretion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
