Imaging Service Manager

Job description

Job responsibilities

Service Delivery & Performance ManagementAs the expert for the Care Group the post holder will develop robust business and workforce plans for delegated areas within the Care Group, including systems, structures, and processes for managing clinical quality, risk, controls assurance and public involvement initiatives.

Achieve key performance indicators, access targets and contractual obligations including CQUINS and meeting CQC standards for areas identified by the Head of Operations.

Lead the development of operational managers and team leaders within the Care Group to ensure that patient care and services are led by competent, capable, high performing teams.

Deliver through the implementation of plans and strategies a culture of service improvement, which produces new ideas, approaches, innovation, or insights, ensuring that developed plans are taken forward to improve patient care and services.

Create a positive and compelling vision of the organisations future potential, ensuring a structured approach is used to plan and proactively manage transformational change.

Ensure that the vision, values, and strategic themes of the Care Group are being translated into clear goals and objectives in business and workforce plans and appraisal, using checking processes to ensure that progress is being made.

Actively promote a culture of quality and productivity to improve patient care and services by ensuring that relevant and up to date information is accurately presented and used to demonstrate and improve quality and performance.

Clinical Governance / QualityEnsure the provision of high quality, reputable and reliable high-quality care for service users.

Promote a culture of ensuring patient safety through adherence to legal obligations and safety requirements by reviewing and challenging risks and progress on plans to address risk.

Help to define the governance structure and have an overview of risk systems within the area, reporting and proactively suggesting mitigation to address risk. Take the lead for these systems.

Education and training development

Responsible for the informal and formal appraisal of direct reports and for ensuring that they are trained and developed accordingly.

their differences.We know we are doing this when:We value everyone for their unique contribution and we embrace diversity;We are confident in speaking up and we support all our colleagues to do the same;We are open and honest.

Professional Responsibility

As per any required registration & LUHFT policy.

Planning & CommissioningCritically review plans that are in place and support the development and review of the clinical service strategy for the Care Group, including the creation of new opportunities, for a delegated single service, improvements that will enhance patient care, internally and externally to the organisation.Deliver a strong business leadership culture within the delegated services. Lead on implementation plans for services, including those involving cross pathway working.

Critically review business and service performance within delegated services, reporting on performance to the Care Group and Divisional senior leadership team.

Demonstrate the use of business intelligence coupled with strong operational insight when planning for service change.

Ensure that ongoing quality, innovation, and service improvement plans are underpinned by a strong evidence base for improving patient outcomes and/or patient experience, and in line withnservice strategies and business plans.

Skilled and knowledgeable in contributing to discussions and negotiations on behalf of the Care Group and the designated service to influence and persuade internal and external stakeholders.

Work with internal and external stakeholders on improving quality of patient care and services, encouraging, and building on contributions from patients, CCGs, GPs, and other key stakeholders.

Identify and take forward approved business opportunities for the organisation, keeping a careful eye on balancing quality with cost in business case submissions.

Leadership & Human ResourcesLead for delegated services, creating an open, accountable culture where teams are confident and skilled in giving regular constructive feedback, where issues can be raised and solved openly, resulting in a productive solution focused working environment.

Ensure staff contribute to the transformation of patient pathways, ensuring a high quality and efficient approach to service delivery.

Embed plans to develop all managerial and administrative staff within the Care Group, ensuring a coaching style of leadership and development of potential at every level is at the heart of everyday communications.

Be a visible leader that delivers a culture of openness and communication through staff engagement to address issues and solve problems.

Actively promoting a culture of staff engagement, using this as a driver for service improvement within the delegated services, ensuring that actions are followed through in a structured way.

Adhere to effective communication strategies and techniques to promote involvement, effective decision making and a common sense of purpose.Demonstrate effective management of staff through good communication.Convey messages to others in a manner which is easily understood, including dealing with external agencies.

Demonstrate effective communication skills in delivering key messages with clarity and succinctly whilst ensuring that that main message is clear.By use of policy and service improvement create a culture of health and well-being as a key ingredient in building positive and productive team working and relationships which lead to improved quality of patient care, improved patient outcomes and improved services.

Provide assurance to the senior leadership team, ensuring that staff health and well-being is at the heart of all people management practice in the defined area.

To provide support for staff to manage their working lives, including application of Trust HR policy as and when required.

Be a role model to all staff across the Division, demonstrating a value led attitude and a coaching style of management.

Financial ResponsibilityThe Imaging Service Manager will have oversight of the Care Group overall budgets and take the lead on a designated budget for delegated services within the Care Group.

Monitor capital and revenue budgets for the Care Group in partnership with the Head of Operations, Clinical Director and Asst Director of Nursing / Clinical Director / Clinical Leads and Lead/Senior Nurse / AHP ensuring that robust monitoring and checking systems are in place.

Working with the Care Group Senior Leadership Team to promote the vision and clinical strategy for the Care Group, reflecting the health needs of the local population, spotting opportunities for business development.

Demonstrate business leadership to the care group, by working with the senior leadership team to ensure that teams and staff are appropriately developed and managed to deliver the significant clinical and business agenda that face the service.

Monitor the delivery of business plans and business cases keeping control over quality and costs ensuring that the highest standard of patient care and service is provided.

Encourage a climate that allows front line staff to question and redefine how their work is undertaken ensuring the on-going development of patient centred care and cost-effective use of resources.

Lead a culture of service improvement, which produces new ideas, approaches, innovation, or insights.

Person Specification

Qualifications

Essential

• Degree level or equivalent extensive experience
• Post-graduate qualification or equivalent in Business Administration or related field

Experience

Essential

• Demonstrable experience at a senior management level, with clear evidence of responsibility for supporting operational delivery including clinical quality, people management, budget responsibility and successful delivery of performance targets within strict financial controls.

Knowledge

Essential

• Understanding and appreciation of diversity
• Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services.
• Principles and impact of the NHS Constitution
• Knowledge and understanding of computerised financial, management, budgetary management, and workforce information systems.

Desirable

• Knowledge and understanding of governance arrangements and standards in the NHS and the wider health and social care economy

Skills

Essential

• Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
• A high level of communication skills, to include but not exclusively, mediation, negotiation, consultation, facilitation, presentation, training, and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences, and resolve conflicts.
• Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
• Analyse detailed data and information, including preparing responses to issues, weighing risks, and forming judgements often within tight timescales
• Support the Divisional Management team with the business planning processes
• Coordinate activity to meet challenging performance targets within tight financial controls
• Implement agreed policy on behalf of the delegated services and ensure successful implementation
• Demonstrate competent project management skills
• IT literate and able to use standard office software and bespoke systems
• Imaginative and innovative in developing new ways of working in meeting patient care and service needs
• Cope with competing priorities and a demanding workload
• Deal with uncertainty and complexity in a political environment
• Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Long Lane

Liverpool

L9 7AL

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)