Job summary
An exciting opportunity has arisen for a keen, enthusiastic, self-motivated and highly organised individual with excellent communications skills to join our Pre-Operative administrative team.
This job requires and individual who can work with minimal supervision,using their own initiative, managing a range of administrative duties to provide a full range of secretarial procedures within the Pre-Operative Assessment team and ensuring accuracy of all data within the scope of role.
Main duties of the job
Provide full secretarial support to clinical team including keeping diariesand arranging appointments.
Manage waiting list/prioritising/appointing patients and adjusting clinictimes as necessary, with minimal direction, following departmentprotocol, ensuring notes are ready for clinical review.
Provide and receive information requiring tact and diplomaticskills. Exchange verbal and written information with patients, staff andcarers relating to appointment, admissions, and meetings.
Maintain good relations with all persons, having regular contact withconsultant and their medical teams, including general practitioners,patients and relatives. Provide information and advice to patients andrelatives regarding admissions and appointments.
Receive telephone and personal enquires on behalf of consultants,other staff, other hospitals, management, and patients.Exercise independent judgement and initiative based on acquiredknowledge when problems arise.
Ensure that all patient correspondence includes the patient's new NHSnumber and the Patient Administration System (PAS) is kept up to dateat all times.
Liaise with other departments and use the hospital IT system toretrieve investigation results. Ensure all relevant results are brought to theattention of the consultant.
Arrange further investigations and tests as directed by consultant.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
Providing secretarial and administrative support for the department as a whole - please see job description and personal specification for full details
Job description
Job responsibilities
Providing secretarial and administrative support for the department as a whole - please see job description and personal specification for full details
Person Specification
Qualifications
Essential
- RSA 3 or equivalent 60-70 wpm or Relevant NVQ 3 equivalent
Desirable
Experience
Essential
- Demonstrable recent experience in NHS Administration
Desirable
- Experience of working in a supervisory position
- Experience of working in a Customer / Patient focused environment
Knowledge
Essential
- Knowledge and experience of medical terminology
- Knowledge of Excel and creating and storing information on databases
Desirable
- Knowledge of hospital IT systems
- An understanding of resource management
Skills
Essential
- Ability to exercise initiative to actively seek solutions to customer/patient queries using all internal external resources available
- Word processing skills/ Audio-typing skills
- Ability to communicate in a professional manner to all
- Ability to work as part of a team
- Self motivated and able to work without supervision
- Excellent organisational skills and ability to manage time effectively. Ability to organise own work and to demonstrate initiative required to ensure all tasks are completed
- Demonstrable IT skills/ Ability to accurately maintain computerised and manual filing/documentation systems
Other
Essential
- Ability to establish and maintain professional relationships internally and externally
Person Specification
Qualifications
Essential
- RSA 3 or equivalent 60-70 wpm or Relevant NVQ 3 equivalent
Desirable
Experience
Essential
- Demonstrable recent experience in NHS Administration
Desirable
- Experience of working in a supervisory position
- Experience of working in a Customer / Patient focused environment
Knowledge
Essential
- Knowledge and experience of medical terminology
- Knowledge of Excel and creating and storing information on databases
Desirable
- Knowledge of hospital IT systems
- An understanding of resource management
Skills
Essential
- Ability to exercise initiative to actively seek solutions to customer/patient queries using all internal external resources available
- Word processing skills/ Audio-typing skills
- Ability to communicate in a professional manner to all
- Ability to work as part of a team
- Self motivated and able to work without supervision
- Excellent organisational skills and ability to manage time effectively. Ability to organise own work and to demonstrate initiative required to ensure all tasks are completed
- Demonstrable IT skills/ Ability to accurately maintain computerised and manual filing/documentation systems
Other
Essential
- Ability to establish and maintain professional relationships internally and externally
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).