Job summary
The role of Deputy General Office - Manager is to deputise for the Office Manager,
this post requires a high level of initiative in dealing with queries from Managers, Doctors, and clients external to the organisation. Decisions on day-to-day operational issues can be made, however the Business Service Manager or head of Business Services would make decisions in respect of the more complex/strategic issues. It would be expected a member of staff in this post would to a large extent manage and prioritise their own workload, to ensure predetermined deadlines are met in a timely manner.
The post requires excellent communication and working relationships within the Finance Department, the Trust and externally. In particular the post has to deal with a high volume of queries from external clients. It is expected that the post holder would communicate complex financial matters to non-financial staff such as Clinicians, Clinical Managers, and administrators.
Main duties of the job
The post holder will be responsible for staff.
The post holder will also be responsible for ensuring staff within the section are adequately trained to perform their duties to an agreed standard and that the organisations policies, regulations, procedures, and time scales are understood and observed by all staff within the section.
The post holder will be expected to be able to prioritise the workload and react to changing circumstances and demands on General Office staff.
The post holder will be expected to have a good technical understanding of this area of responsibility and to demonstrate a broad knowledge of the objectives and activities of the financial service function.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
Responsible for liaising directly with Hospital Consultants, Secretarial Support Staff and Medical Teams to ensure all private patients are identified if possible, prior to treatment.
Responsible for interviewing all private patients prior to commencement of treatment ensuring all relevant documentation is signed by patient and that where appropriate a Private Medical Insurance Authorisation Code is obtained.
Responsible for ensuring that where a patient is not covered my Private Medical Insurance, that a substantial deposit is collected prior to commencement of treatment.
Responsible for deputising in the absence of the Manager.
Responsible for interrogation of Patient Information System to collate information to identify cost of treatment in respect of private and overseas chargeable patients and liaise with Data Quality Department to ensure all relevant data is obtained.
Job description
Job responsibilities
Responsible for liaising directly with Hospital Consultants, Secretarial Support Staff and Medical Teams to ensure all private patients are identified if possible, prior to treatment.
Responsible for interviewing all private patients prior to commencement of treatment ensuring all relevant documentation is signed by patient and that where appropriate a Private Medical Insurance Authorisation Code is obtained.
Responsible for ensuring that where a patient is not covered my Private Medical Insurance, that a substantial deposit is collected prior to commencement of treatment.
Responsible for deputising in the absence of the Manager.
Responsible for interrogation of Patient Information System to collate information to identify cost of treatment in respect of private and overseas chargeable patients and liaise with Data Quality Department to ensure all relevant data is obtained.
Person Specification
Qualifications
Essential
- GCSE Maths & English or equivalent & NVQ3 in a relevant area of study/equivalent
Desirable
Experience
Essential
- Demonstrable previous Finance Experience
Desirable
- Previous experience of reconciling control accounts
- Previous experience of handling cash
Skills
Essential
- Numerate
- Adaptable and flexible
- Strong interpersonal skills as dealing with staff, patients and public on a daily basis
Other
Essential
- Highly motivated with a desire to learn
Person Specification
Qualifications
Essential
- GCSE Maths & English or equivalent & NVQ3 in a relevant area of study/equivalent
Desirable
Experience
Essential
- Demonstrable previous Finance Experience
Desirable
- Previous experience of reconciling control accounts
- Previous experience of handling cash
Skills
Essential
- Numerate
- Adaptable and flexible
- Strong interpersonal skills as dealing with staff, patients and public on a daily basis
Other
Essential
- Highly motivated with a desire to learn
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
