Job summary
The Inpatient Booking Clerk has a pivotal role in both the organisation and booking of pre-operative assessment clinics across hospital sites and in supporting the pre-operative assessment nurses to provide a seamless service to elective patients prior to their admission for surgery.
Main duties of the job
Applicants will be well-motivated and flexible individuals who can work on their own initiative. You will be an efficient team player who can work to deadlines in a demanding environment and portray a professional image at all times.
You will be expected to provide an effective customer focused service in line with the Trust's 'First Impression' Standards and be able to demonstrate confident communication and interpersonal skills.
The range of duties may include routine reception duties and the booking of inpatient appointments.
Keyboard skills are essential.
All successful candidates will be required to present a smart & professional image in line with the Trust's Uniform and Dress Code Policy.
This post will be based predominantly atBroadgreen Hospital, however you may be required to cover clinics at the Royal Hospital site when required, contracts of employment include working at any Trust site.
To hear about the exciting work we do from our dedicated Trust employees and departments, for a future you could be a part of, please visit our Trust Facebook page by searching Royal Liverpool and Broadgreen University Hospitals NHS Trust.
Click the Like button on the page to keep up to date with current vacancies and Trust news
37.5 hours per week 08:30 - 17:00 Monday to Friday
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
- Add patients to the Waiting List with information given via e-mail ensuring accuracy at all times.
- Send patient requests using the Inpatient Scheduler system booking directly into operating lists. This information comes via the Consultant, his secretary or e-mail. This requires prioritising admission dates to meet deadlines.
- Select patients for surgery from waiting lists following strict written protocols.
- Admit, discharge and record attendances of patients for specific Consultants.
- Where appropriate arrange the booking of Ambulances for patient admissions and pre-operative assessments.
- Where appropriate arrange Interpreters and Signers for patients acknowledging cultural and personal beliefs.
- Arrange pre op Appointments and liaise with pre op assessment nurses updating any relevant changes as a result of their pre op assessment and making sure outcomes are recorded correctly. Ensuring Consultant and secretaries are aware of any medical or social problems.
- Validate all waiting list suspend reports at regular intervals to ensure the suspend policy is adhered to.
- Print off waiting list reports and pre-admissions for all Consultants ensuring all information is correct and then forward onto the secretaries, Consultants and wards.
- Liaise with theatre staff to ensure all theatres are fully utilised.
- Deal with patient enquires and complaints regarding their position on the waiting list, their length of wait, arranging dates for surgery avoiding holiday and work commitments.
- Updating change of address, phone number and GP information.
- Cancel patient admissions upon request by patient or clinician and replace on the list as appropriate.
- Remove patients from the list when requested and inform patient, Consultant and GP as appropriate.
- Informing GPs of patients failure to attend pre op appointment and admission dates.
Please see JD for further details.
Job description
Job responsibilities
- Add patients to the Waiting List with information given via e-mail ensuring accuracy at all times.
- Send patient requests using the Inpatient Scheduler system booking directly into operating lists. This information comes via the Consultant, his secretary or e-mail. This requires prioritising admission dates to meet deadlines.
- Select patients for surgery from waiting lists following strict written protocols.
- Admit, discharge and record attendances of patients for specific Consultants.
- Where appropriate arrange the booking of Ambulances for patient admissions and pre-operative assessments.
- Where appropriate arrange Interpreters and Signers for patients acknowledging cultural and personal beliefs.
- Arrange pre op Appointments and liaise with pre op assessment nurses updating any relevant changes as a result of their pre op assessment and making sure outcomes are recorded correctly. Ensuring Consultant and secretaries are aware of any medical or social problems.
- Validate all waiting list suspend reports at regular intervals to ensure the suspend policy is adhered to.
- Print off waiting list reports and pre-admissions for all Consultants ensuring all information is correct and then forward onto the secretaries, Consultants and wards.
- Liaise with theatre staff to ensure all theatres are fully utilised.
- Deal with patient enquires and complaints regarding their position on the waiting list, their length of wait, arranging dates for surgery avoiding holiday and work commitments.
- Updating change of address, phone number and GP information.
- Cancel patient admissions upon request by patient or clinician and replace on the list as appropriate.
- Remove patients from the list when requested and inform patient, Consultant and GP as appropriate.
- Informing GPs of patients failure to attend pre op appointment and admission dates.
Please see JD for further details.
Person Specification
Qualifications
Essential
Desirable
- NVQ 2 - Customer Care/Business Admin
Experience
Desirable
- Knowledge of Trust PAS systems
- Experience and knowledge of Windows based applications
Skills
Essential
- Able to adapt to changes in practice, policies and procedures
- Experience of dealing with the public/patients
- Excellent Keyboard skills
- Good verbal and numerical skills
- Good interpersonal skills
- Able to relate to people from differing backgrounds
- Able to communication in a variety of settings with staff and patients at varying levels of understanding
- Able to manage personal workload effectively and be methodical and highly organised
- Able to work on own initiative
- Evidence of previous standards
- Flexible approach and able to work under pressure
- Able to maintain accurate patient records and patient information systems
- Able to deal with sensitive issues with tact and diplomacy
- Able to work as part of a team; Positive approach to work
Person Specification
Qualifications
Essential
Desirable
- NVQ 2 - Customer Care/Business Admin
Experience
Desirable
- Knowledge of Trust PAS systems
- Experience and knowledge of Windows based applications
Skills
Essential
- Able to adapt to changes in practice, policies and procedures
- Experience of dealing with the public/patients
- Excellent Keyboard skills
- Good verbal and numerical skills
- Good interpersonal skills
- Able to relate to people from differing backgrounds
- Able to communication in a variety of settings with staff and patients at varying levels of understanding
- Able to manage personal workload effectively and be methodical and highly organised
- Able to work on own initiative
- Evidence of previous standards
- Flexible approach and able to work under pressure
- Able to maintain accurate patient records and patient information systems
- Able to deal with sensitive issues with tact and diplomacy
- Able to work as part of a team; Positive approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
