Job summary
This is an exciting opportunity for someone to work with the Breast Screening team, promoting and encouraging participation in screening across a wide a diverse population.
This is a 2 year post, and may be offered as a fixed term contract or a secondment opportunity.
The post holder will be working across the Liverpool, Sefton and Knowsley areas, attending health promotion events, visiting GP practices, volunteer groups and other stakeholders. Travel expenses will be compensated. On occasion, events may be held in the evenings or weekends, so some flexibility is essential.
The post holder will work within the Breast Screening team, alongside our newly appointed Breast Screening Uptake Officer, but will also need to be able to manage their own workload.
Some experience of health promotion or Breast Screening would be an advantage, but full training will be given.
A key aspect of the role involves daily and direct (e.g. face to face and telephone) communication with participants/clients, relatives, carers, and other health and social care professionals.
The information and nature of the communication required is sensitive due to the nature of screening for cancer.
Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity and for this reason post holder will have excellent communication skills and be willing to undertake on-going training and development.
Main duties of the job
Contribute to the increase in uptake and coverage for Breast Screening
Contribute to a reduction in non-responders and DNAs for screening andassessment.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1st October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
1. Contribute to the increase in uptake and coverage for screening by telephoning identified nonresponders (if required and where applicable) for example, those who have been called for the first time and have not attended, looking for ways to support attendance and undertakes surveys or audits to assess effectiveness of different aspects of the service.
2. Contribute to a reduction in non-responders and DNAs for screening and assessment, if required and applicable
3. Proactively contact participants (where applicable) who have been called for the first time, to ask if they are intending to attend screening. Offer information and support if required or obtain an understanding as to the reasons why if they are not planning to attend.
4. In collaboration with the Programme Manager/Office Manager, use site specific uptake data and demographic data to develop an understanding of the population groups not attending for screening i.e. those from protected characteristic groups and the barriers that those population groups face in accessing screening services.
5. Provide help to participants such as giving detail behind correspondence/helping the participantunderstand the information they are given, offering emotional support, reminding the client of appointments and rearranging them on the clients behalf if necessary.
6. Answer queries in relation to their appointment, finding advice from appropriate source where needed
7. Provide comprehensive and effective health promotion support in identifying, developing and implementing specific approaches in relation to screening to raise awareness of and to increase uptakeand coverage rates.
8. Gather evidence on why the local eligible population choose not to attend/participate in cancer screening
9. Work closely with GP practices and to liaise with health careprofessionals and voluntary organisations in organising promotional information and events in promoting breast screening for hard to reach groups e.g. disabilities, Black and Ethnic Minority Communities.
10. Target lower uptake practices for breast screening; to drive uptake up and to increase the number of people who attend.
11. Supporting the Programme Manager/Office Manager to maintain an accurate recording system to monitor performance, to demonstrate trends and to analyse information in compiling detailed reports.
Job description
Job responsibilities
1. Contribute to the increase in uptake and coverage for screening by telephoning identified nonresponders (if required and where applicable) for example, those who have been called for the first time and have not attended, looking for ways to support attendance and undertakes surveys or audits to assess effectiveness of different aspects of the service.
2. Contribute to a reduction in non-responders and DNAs for screening and assessment, if required and applicable
3. Proactively contact participants (where applicable) who have been called for the first time, to ask if they are intending to attend screening. Offer information and support if required or obtain an understanding as to the reasons why if they are not planning to attend.
4. In collaboration with the Programme Manager/Office Manager, use site specific uptake data and demographic data to develop an understanding of the population groups not attending for screening i.e. those from protected characteristic groups and the barriers that those population groups face in accessing screening services.
5. Provide help to participants such as giving detail behind correspondence/helping the participantunderstand the information they are given, offering emotional support, reminding the client of appointments and rearranging them on the clients behalf if necessary.
6. Answer queries in relation to their appointment, finding advice from appropriate source where needed
7. Provide comprehensive and effective health promotion support in identifying, developing and implementing specific approaches in relation to screening to raise awareness of and to increase uptakeand coverage rates.
8. Gather evidence on why the local eligible population choose not to attend/participate in cancer screening
9. Work closely with GP practices and to liaise with health careprofessionals and voluntary organisations in organising promotional information and events in promoting breast screening for hard to reach groups e.g. disabilities, Black and Ethnic Minority Communities.
10. Target lower uptake practices for breast screening; to drive uptake up and to increase the number of people who attend.
11. Supporting the Programme Manager/Office Manager to maintain an accurate recording system to monitor performance, to demonstrate trends and to analyse information in compiling detailed reports.
Person Specification
Qualifications
Essential
- Level 3 Health or Social Care qualification or equivalent (e.g. NVQ or similar)
- ECDL or equivalent
- GCSE English and Mathematics at grade C or above
Desirable
- Level 4 Health or Social Care Qualification (e.g. Foundation degree)
- Evidence of continued role development
Experience
Essential
- Demonstrable experience working in a public facing role
Desirable
- Previous medical secretarial or administrative experience
Knowledge
Essential
- Understands confidentiality
- A knowledge of the principles of screening and informed consent
- A knowledge of breast screening
Skills
Essential
- The ability to liaise with a variety of people at all levels
- Efficient in the use of Microsoft packages- Word, Excel, PowerPoint and Outlook and the internet
- Ability to produce clear written reports
- Possess excellent communication skills - ability to communicate verbally and non-verbally with people daily
- Effective organisational skills
- Ability to work across a variety of sites across the Breast Screening catchment areas
- Able to work on own initiative and work without supervision
- Able to communicate with a range of people, demonstrating empathy and understanding
- Ability to analyse use of resources against requirements
- Good problem-solving skills
- Flexible and adaptable in approach
Other
Essential
- An interest in screening and health promotion is essential
- Ability to travel independently across the area of the programme essential
Person Specification
Qualifications
Essential
- Level 3 Health or Social Care qualification or equivalent (e.g. NVQ or similar)
- ECDL or equivalent
- GCSE English and Mathematics at grade C or above
Desirable
- Level 4 Health or Social Care Qualification (e.g. Foundation degree)
- Evidence of continued role development
Experience
Essential
- Demonstrable experience working in a public facing role
Desirable
- Previous medical secretarial or administrative experience
Knowledge
Essential
- Understands confidentiality
- A knowledge of the principles of screening and informed consent
- A knowledge of breast screening
Skills
Essential
- The ability to liaise with a variety of people at all levels
- Efficient in the use of Microsoft packages- Word, Excel, PowerPoint and Outlook and the internet
- Ability to produce clear written reports
- Possess excellent communication skills - ability to communicate verbally and non-verbally with people daily
- Effective organisational skills
- Ability to work across a variety of sites across the Breast Screening catchment areas
- Able to work on own initiative and work without supervision
- Able to communicate with a range of people, demonstrating empathy and understanding
- Ability to analyse use of resources against requirements
- Good problem-solving skills
- Flexible and adaptable in approach
Other
Essential
- An interest in screening and health promotion is essential
- Ability to travel independently across the area of the programme essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
