Job summary
An exciting opportunity for a Senior Information Quality Clerk has become available at Liverpool University Hospitals NHS Foundation Trust.
Responsibilities will include identifying, reviewing, and validating potential data issues held on digital systems used within the organisation, and maintaining regular contact with internal and external services to promote accurate data recording at source.
The role will be based in the Digital Intelligence Unit at Liverpool Innovation Park.
We are a Digital Aspirant+ and are a trail blazer on the national EPR accelerator programme. Together we will underpin the care that our hospitals provide with a robust digital infrastructure, comprehensive suite of digital solutions and a wealth of digital intelligence.
My team is on a mission that positions our organisation as the leader for digital health excellence in Liverpool, the North West and nationally. Using our strong academic ties, we will help create a digital blueprint for others to follow.
Our digital strategy clearly sets out our great ambition, which delivers a progressive and cohesive portfolio of digital solutions to front-line staff over the next five years. We have recently commenced our Care Record Liverpool programme, CaRL. We will modernise how we support our patients and staff inside and outside of our hospitals.
Jason Bincalar
CIO
PREVIOUS APPLICANTS NEED NOT APPLY
Main duties of the job
The Information Quality Team is responsible for ensuring the quality of data held on Trust systems, such as the Patient Administration System (PAS).
You will be responsible for managing the data entered onto the Patient Administration System and other IT systems used across the organisations, ensuring the quality and timeliness of the recorded information is appropriate and in line with standards identified by local and National Initiatives.
The role will also involve working closely with a variety of disciplines to support good data quality throughout the Trust.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
Responsibilities will include:
Validating data recorded on the Patient Administration Systems and other IT systems used across the organisations, ensuring the quality and timeliness of recorded information is appropriate and in line with standards identified by local and national initiatives, data definitions and data standards.
Management of daily, weekly, and monthly validations produced by the Information Quality Analyst Team, which identify issues with patient demographics and care activity recorded on the PAS.
Investigating and resolving calls logged to the department from the wider Trust via email, telephone, and the IT Service Desk.
Actively promoting the sharing of good practice and raising awareness of the need for accurate data collection, audit of data and continuous monitoring. This will include running reports from multiple systems on a regular basis.
Providing support and training to staff where necessary, to promote recording data correctly at source.
Creating and maintaining Standard Operating Procedures (SOPs) for various processes within Information Quality.
Supporting the testing and development of system software, including updates to the Trust PAS.
Maintaining an in-depth knowledge of relevant functionality of the Trusts Patient Administration System (PAS) and other digital systems within the organisation.
Maintaining a knowledge of the administrative processes of the departments involved during patient journeys through the Trust, across all aspects of patient care.
Communicating internally and externally to achieve a detailed understanding of information requirements, requests, information produced and information management definitions.
Working as part of a team to cover sickness and holidays for other team members.
Attending relevant training/workshops both internally and externally in accordance with the systems used in the organisation as required.
Job description
Job responsibilities
Responsibilities will include:
Validating data recorded on the Patient Administration Systems and other IT systems used across the organisations, ensuring the quality and timeliness of recorded information is appropriate and in line with standards identified by local and national initiatives, data definitions and data standards.
Management of daily, weekly, and monthly validations produced by the Information Quality Analyst Team, which identify issues with patient demographics and care activity recorded on the PAS.
Investigating and resolving calls logged to the department from the wider Trust via email, telephone, and the IT Service Desk.
Actively promoting the sharing of good practice and raising awareness of the need for accurate data collection, audit of data and continuous monitoring. This will include running reports from multiple systems on a regular basis.
Providing support and training to staff where necessary, to promote recording data correctly at source.
Creating and maintaining Standard Operating Procedures (SOPs) for various processes within Information Quality.
Supporting the testing and development of system software, including updates to the Trust PAS.
Maintaining an in-depth knowledge of relevant functionality of the Trusts Patient Administration System (PAS) and other digital systems within the organisation.
Maintaining a knowledge of the administrative processes of the departments involved during patient journeys through the Trust, across all aspects of patient care.
Communicating internally and externally to achieve a detailed understanding of information requirements, requests, information produced and information management definitions.
Working as part of a team to cover sickness and holidays for other team members.
Attending relevant training/workshops both internally and externally in accordance with the systems used in the organisation as required.
Person Specification
Qualifications
Essential
- GCSE in IT, ECDL or equivalent IT experience
Experience
Essential
- Experience of change management within the NHS
- IT Literate with experience of using IT systems in healthcare.
- Experience of system testing procedures and ability to evaluate system output requirements
- Experience of identifying errors and correcting data.
- Experience of training and support of data collection personnel.
Desirable
- Experience of working in the NHS and knowledge of NHS system procedures and information flows.
Knowledge
Essential
- Good understanding of data quality initiatives and mandatory requirements.
- Understanding and appreciation of the I.T. developments in the NHS
Desirable
- Understanding of NHS performance and quality indicator requirements
Skills
Essential
- Excellent concentration to detail
- Good communication, negotiation and influencing skills.
- Self-motivated. Able to use initiative, and practice effective time management.
- Good motivational and organisational skills
- Able to meet targets and achieve deadlines
- Good interpersonal and presentational skills
Other
Essential
- Ability to withstand pressure of work
- Enthusiastic and committed approach to work
- Flexible & adaptable to change
- Willingness to work flexibly and at other sites when required
- Ability and willingness to undertake further training as necessary.
Person Specification
Qualifications
Essential
- GCSE in IT, ECDL or equivalent IT experience
Experience
Essential
- Experience of change management within the NHS
- IT Literate with experience of using IT systems in healthcare.
- Experience of system testing procedures and ability to evaluate system output requirements
- Experience of identifying errors and correcting data.
- Experience of training and support of data collection personnel.
Desirable
- Experience of working in the NHS and knowledge of NHS system procedures and information flows.
Knowledge
Essential
- Good understanding of data quality initiatives and mandatory requirements.
- Understanding and appreciation of the I.T. developments in the NHS
Desirable
- Understanding of NHS performance and quality indicator requirements
Skills
Essential
- Excellent concentration to detail
- Good communication, negotiation and influencing skills.
- Self-motivated. Able to use initiative, and practice effective time management.
- Good motivational and organisational skills
- Able to meet targets and achieve deadlines
- Good interpersonal and presentational skills
Other
Essential
- Ability to withstand pressure of work
- Enthusiastic and committed approach to work
- Flexible & adaptable to change
- Willingness to work flexibly and at other sites when required
- Ability and willingness to undertake further training as necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
