Job summary
This post is based on our mobile Breast Screening Units which move between 12 sites across Sefton and Knowsley. You must be able to get to each site (more details on request) and also to Broadgreen Hospital, where the Breast Screening Unit is based. Travel expenses are reimbursed as per Trust policy.
You will be working with radiographers/mammographers and will be the sole clerical team member on the mobile. You will need to have excellent communication skills to greet the women attending for Breast Screening and to be the first point of contact.
Main duties of the job
To work as a team member of Liverpool Breast Screening Clerical Team with the aim of maintaining a highstandard of service to patients and staff.To undertake general clerical duties and reception work.To be responsible for all patients arriving in the Mobile Unit ensuring their examinations are progressed in atimely and efficient manner.To work closely with radiographers to make day to day arrangements for appointments.To provide an efficient and effective appointment service adhering to Breast Screening appointmentprotocols and procedures, along with carrying out associated clerical duties
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1st October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
MAIN DUTIES Mobile UnitReception and Clerical:To check pre-booked lists prior to start of clinic.To show a sympathetic and caring approach towards both clients and patients and families/friends whencarrying out reception duties.To welcome and assist clients, relative/friends and other visitors on arrival in the mobile unit and informappropriate staff.To communicate effectively and promptly to all enquiries in a discreet manner, with empathy andsensitivity.Provide cover whenever possible for annual leave and sickness for the other mobile unit receptionists.To be available to travel between sites mid shift if required e.g. to cover urgent absence.To be aware of the needs of the clients in the waiting area and inform the radiographic staff.To be responsible for updating accurate information relating to the NHSBSP system. Closing clinics andchecking attendees.Prepare boxes of completed work for the couriers to deliver to or from the Static Units.To assist the Screening Office Manager and Deputy Manager as required.Attend static unit based at Broadgreen Hospital for training or to provide cover on occasion. To use theNBSS/BS Select computer systems to input and gather data in relation to screening clinics. Specific ResponsibilitiesTo offer a mature and friendly service to clients attending the unit. To undertake duties which may beallocated from time to time by the Office Manager for the efficient running of the Breast Screening Service.The post holder shall follow all the policies and procedures of the organisation.General duties on the Mobile Unit:Check heating and air conditioning are at a suitable temperature.Ensure all windows and doors are securely closed and the alarm is activated before leaving the mobile.Hoover the carpet, empty the rubbish bins and switch off the mobile phones at the end of each day.Ensure the radio is off and locked away.When packing up prior to the unit moving site ensure the contents of the reception area are packed andsecured. Request stationery and stores to be delivered via the courier service.Generally assist all personnel in the smooth running of the service
Job description
Job responsibilities
MAIN DUTIES Mobile UnitReception and Clerical:To check pre-booked lists prior to start of clinic.To show a sympathetic and caring approach towards both clients and patients and families/friends whencarrying out reception duties.To welcome and assist clients, relative/friends and other visitors on arrival in the mobile unit and informappropriate staff.To communicate effectively and promptly to all enquiries in a discreet manner, with empathy andsensitivity.Provide cover whenever possible for annual leave and sickness for the other mobile unit receptionists.To be available to travel between sites mid shift if required e.g. to cover urgent absence.To be aware of the needs of the clients in the waiting area and inform the radiographic staff.To be responsible for updating accurate information relating to the NHSBSP system. Closing clinics andchecking attendees.Prepare boxes of completed work for the couriers to deliver to or from the Static Units.To assist the Screening Office Manager and Deputy Manager as required.Attend static unit based at Broadgreen Hospital for training or to provide cover on occasion. To use theNBSS/BS Select computer systems to input and gather data in relation to screening clinics. Specific ResponsibilitiesTo offer a mature and friendly service to clients attending the unit. To undertake duties which may beallocated from time to time by the Office Manager for the efficient running of the Breast Screening Service.The post holder shall follow all the policies and procedures of the organisation.General duties on the Mobile Unit:Check heating and air conditioning are at a suitable temperature.Ensure all windows and doors are securely closed and the alarm is activated before leaving the mobile.Hoover the carpet, empty the rubbish bins and switch off the mobile phones at the end of each day.Ensure the radio is off and locked away.When packing up prior to the unit moving site ensure the contents of the reception area are packed andsecured. Request stationery and stores to be delivered via the courier service.Generally assist all personnel in the smooth running of the service
Person Specification
Qualifications
Essential
- GCSE Maths and English (or equivalent)
Desirable
Experience
Essential
- Experience of dealing with the public in person
- Clerical experience
- Data input experience
- Working in an acute healthcare setting
Desirable
Skills
Essential
- Able to work well under pressure maintaining a high standard of accuracy
- Ability to prioritise
- Ability to work unsupervised
- Good communication skills
Other
Essential
- Flexible approach to duties
- Ability to travel
Person Specification
Qualifications
Essential
- GCSE Maths and English (or equivalent)
Desirable
Experience
Essential
- Experience of dealing with the public in person
- Clerical experience
- Data input experience
- Working in an acute healthcare setting
Desirable
Skills
Essential
- Able to work well under pressure maintaining a high standard of accuracy
- Ability to prioritise
- Ability to work unsupervised
- Good communication skills
Other
Essential
- Flexible approach to duties
- Ability to travel
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Liverpool University Hospitals NHS Foundation Trust
Address
Mobile units across 12 sites in Knowsley and Sefton, may also work in Broadgreen Hospital
Thomas Drive
Liverpool
L14 3LB
Employer's website
https://www.liverpoolft.nhs.uk/ (Opens in a new tab)
