Liverpool University Hospitals NHS Foundation Trust

Higher Appointments Clerk

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Job summary

Higher Appointment Clerk

12 month secondment in Interventional Theatres

Monday - Friday - 37.5 hours per week

An exciting opportunity has arisen in the Interventional Theatres on the RLUH site for a Higher Appointment Clerk. Following the move to the new hospital interventional radiology is now incorporated with main theatres which has led to new processes being adopted to ensure safe working, including use of multiple IT systems. One of these systems is the theatre management information system (TMIS) which is where all patients for interventional radiology (pre-planned or emergency) need to be listed.

The role can often be varied and complex but with a high level of job satisfaction.

The role requires the candidate to be a good team player as the successful candidate will be joining a large administration and clerical group with good peer group support. The role will also offer the candidate opportunities to learn new skills within radiology and variety in their day to day activities.

In addition to general clerical duties the role requires accessing patients confidential record data and undertaking a variety of administrative tasks associated with patients' appointments.

The successful candidate will receive training on all systems.

** Previous applicants need not apply**

Main duties of the job

Experience of booking radiology modalities for LUFT using the RIS appointment diaries.

Inputting data into TMIS

To participate in administrative and clerical duties.

To maintain confidentiality at all times.

To have a knowledge of a range of procedures and given protocols regarding examinations.

To explain waiting lists to patients concerning appointment times.

Liaising with Consultants regarding complex cases.

About us

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook - Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Details

Date posted

25 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Secondment

Working pattern

Full-time

Reference number

287-DSS-407-23-A

Job locations

RLUH

Prescot Street

Liverpool

L7 8XP


Job description

Job responsibilities

Maintenance of a high standard in all aspects of work.

Ability to prioritise and organise own workload.

Registering patient details on computer

To full and partially book appointments for all modalities (for inpatients and outpatients).

Retrieval of request forms leading to ensure timely vetting and prioritisation of requests.

Issuing of appointment letters and relevant preparation.

Working to department protocol regarding the delivery and advice of preparation and appropriate medicines.

For further details please see full job description and personal specification.

Job description

Job responsibilities

Maintenance of a high standard in all aspects of work.

Ability to prioritise and organise own workload.

Registering patient details on computer

To full and partially book appointments for all modalities (for inpatients and outpatients).

Retrieval of request forms leading to ensure timely vetting and prioritisation of requests.

Issuing of appointment letters and relevant preparation.

Working to department protocol regarding the delivery and advice of preparation and appropriate medicines.

For further details please see full job description and personal specification.

Person Specification

Skills

Essential

  • Computer skills
  • Good communication and interpersonal skills
  • Prioritisation Skills

Knowledge

Desirable

  • Knowledge of Patient Administration System

Experience

Desirable

  • Experience of working in an office/multi disciplinary environment
  • Previous NHS/healthcare provider experience

Qualifications

Essential

  • NVQ 3 Customer Care or equivalent

Desirable

  • Possession of full NVQ 3 Customer Care and experience of implementing such skills in the workplace
Person Specification

Skills

Essential

  • Computer skills
  • Good communication and interpersonal skills
  • Prioritisation Skills

Knowledge

Desirable

  • Knowledge of Patient Administration System

Experience

Desirable

  • Experience of working in an office/multi disciplinary environment
  • Previous NHS/healthcare provider experience

Qualifications

Essential

  • NVQ 3 Customer Care or equivalent

Desirable

  • Possession of full NVQ 3 Customer Care and experience of implementing such skills in the workplace

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

RLUH

Prescot Street

Liverpool

L7 8XP


Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

RLUH

Prescot Street

Liverpool

L7 8XP


Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Deputy Access & Performance Manager

Christine Beckwith

christine.beckwith@liverpoolft.nhs.uk

01515293049

Details

Date posted

25 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Secondment

Working pattern

Full-time

Reference number

287-DSS-407-23-A

Job locations

RLUH

Prescot Street

Liverpool

L7 8XP


Supporting documents

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